Technical Support Job Description template and pdf with duties [2023]

Job summary 1

Under the direction of an assigned supervisor, the Technical Support provides a variety of high-level technical engineering hardware support and maintenance of computer hardware, software, and operating system problems or needs.

Duties & Responsibilities 1

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Performs hardware warranty and non-warranty repairs on desktops, notebooks, and printers.
Diagnose operating system corruption, analyze options, and resolve by actions such as, but not limited to, running a repair from a recovery console or reimaging the system.
Identifies networking problems, analyzes options, and resolve them by actions such as, but not limited to, installing a new network adapter, reviewing the IP address, or reconfiguring the network setting; verifying that the port is active.
Diagnoses software and hardware incompatibility, analyze options, and resolve by actions such as, but not limited to, installing new compatible hardware and software.
Diagnoses hardware or software problems in computers connected to or integrated with scientific instruments; collaborates with manufacturer’s representatives to solve the problems through upgraded software, hardware, or modifications to existing system configuration files.
Diagnoses issues relating to corrupt or outdated hardware drivers; locate updated drivers or patches through the Internet or other sources to resolve issues.
- Diagnoses issues related to viruses; obtain resources (utilities and virus definition upgrades) to resolve the issue.
- Provides instruction on the proper use, precautions, techniques, and limitations of computer hardware and operating systems to faculty, staff, and students.
- Performs other related duties as required.

Requirements & Skills 1

Associate’s Degree in Electronic Engineering Technology, IT, MIS, or Computer Engineering.
Two (2) years of work-related experience of duties stated above; OR a combination of related education and work experience as stated above to equal four (4) years.
- Ability to assess causes of technical problems and find solutions in computers and peripheral hardware using logical troubleshooting methods.
- Ability to multitask; ability to work with a diverse customer base.
- Excellent interpersonal, verbal, and written communication skills.

Job summary 2

As a Technical Support, you will use your skills to support the operations team in resolving technical problems within a facility.

Duties & Responsibilities 2

Allocating, maintaining, and troubleshooting IT equipment used in facilities.
Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.

Requirements & Skills 2

CompTIA A+, CompTIA, Network +, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or other IT industry standard certifications
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Ability to prioritize work based on department and production objectives
- Service Management, Project Management, and Inventory Management skills
- Excellent written and verbal communication skills
- Ability to work, prioritize and make decisions independently in a fast-paced production environment

Job summary 3

The main focus of the Technical Support will be the resolution of hardware and configuration issues. The incumbent will need to have excellent communication and customer service skills. Documentation, monitoring, and follow-through will be important aspects of the job.

Duties & Responsibilities 3

Requirements & Skills 3

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. The equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 19 to 23 months related experience and/or training, or an equivalent combination of education and experience.
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
Ability to add, subtract, multiply, and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

Job summary 4

Under general supervision, the Technical Support installs, relocates, troubleshoots, repairs, performs diagnostic tests, and preventative maintenance on personal computer workstations and peripherals. They will determine hardware requirements and needs, test and evaluates hardware and software for efficiency, and performs related duties as required. The Technical Support will escalate issues to appropriate teams when unable to correct an issue promptly.

Duties & Responsibilities 4

Troubleshoots to determine the exact cause of network or telecommunication problems and repairs personal computers and peripherals;
Performs diagnostic tests on personal computers, network connectivity, and application software;
Image, install or relocate computer workstations and peripherals;
Assists users with directions for software requirements and needs;
Responsible to build/maintain proper process documentation;
Must have essential understanding of network protocols;
- Responsible for maintaining skills set and for the latest technology as it applies to the position;
- Plan, coordinate and prioritize work with excellent organizational skills, able to work independently and manage multiple tasks simultaneously;
- Required strong technical skills.

Requirements & Skills 4

Graduate from an accredited college or university with an Associate's Degree in Information Technology or a closely related field and two years of computer network experience
Successful completion of a relevant program from an accredited technical school and two years of computer network experience
A+ or Network+ Certification
Strong knowledge of software packages and operating systems
Ability to support end users with commercial software packages and vendor-specific hardware
- Ability to troubleshoot, perform diagnostics, install and repair software and peripherals
- Logical problem solving skills
- Valid drivers license

Job summary 5

This position provides end-user support on all in-house applications and various desktop issues, including training any new employee on existing desktop applications.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Technical Support solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech, and talent.

Duties & Responsibilities 6

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
Ability to support remotely
Troubleshoot networking and application issues
Hardware setup and new hire onboarding
- Office365 tenant administration
- Active Directory account creation and management
- Desktop Support.

Requirements & Skills 6

5 years experience in Troubleshooting end users issues who are working remotely
- 2 years experience in Cisco VPN, extensive knowledge
- 5 years experience in Active Directory, extensive knowledge
- 1-2 years of experience in Office365 tenant administration

Job summary 7

The Technical Support provides end-to-end technical support for customers and is responsible for providing technical service of fault recording, diagnosis, problem-solving, and resolution delivery for the premiere customer base.

Duties & Responsibilities 7

Requirements & Skills 7

Minimum of 2 years of applicable experience in a customer-supporting Information Technology environment
Customer-focused, with a proactive and responsive approach
Able to understand and define customer needs
Excellent verbal and written communication skills
Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audience
- Strong, proven customer service skills and experience supporting customers in large/global scale environments
- Ability to multi-task, prioritize job requirements, and meet deadlines
- Strong problem solving skills

Job summary 8

We're looking for Technical Support to join the amazing team.

Duties & Responsibilities 8

Manage a high volume of inbound calls/emails with varying degrees of questions or concerns
- Identify and resolve complaints
- Using a computer system to track customer interactions
- Record details of inquiries, complaints, or comments, as well as actions taken within a call center environment

Requirements & Skills 8

Candidates are required to have an Associate's degree or higher
1-2 years related experience
Ability to read and follow flow diagrams
- Clear communication skills to impart information over the telephone to patients
- Skilled at presenting information in a clear, concise manner
- Ability to react to changing situations in a timely, calm, and confident manner

Job summary 9

This Technical Support position is ideal for self-starters with strong problem-solving skills and a passion for working in an innovative environment.

Duties & Responsibilities 9

Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Solve computer problems, and implement appropriate action/solutions
Provide computer desktop support by established policies and procedures
Arrange hardware repairs with the appropriate vendors
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Be in contact regularly and effectively with ticket submitters
- Maintain records of daily data communication transactions, issues, and remedial actions taken or installation activities

Requirements & Skills 9

Solid understanding of Microsoft Windows
- Microsoft Windows 10 experience preferred
- Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
- Desktop support or related experience

Job summary 10

We are looking for Technical Support to join our team.

Duties & Responsibilities 10

Answer incoming phone calls. Identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following documented processes.
Work under general supervision to provide product and technical support.
- Respond to basic customer inquiries related to installation, modification, upgrade, maintenance, and repair of the company products or equipment purchased.
- Develops a general understanding of entry-level products and troubleshooting processes.
- Completes product e learning courses for entry level or over-the-counter products.

Requirements & Skills 10

Basic electronics skills i.e. reading a digital multimeter, taking resistance measurements on circuits, etc.
Any experience working with commercial fire alarm products is a plus but not required.
Strong deductive reasoning skills, and experience in using a digital multimeter is a must-have as you will be referencing voltage, current and resistance measurements during troubleshooting.