Technical Support Analyst Job Description

Job summary 1

The Technical Support Analyst is the single point of contact for internal & external customers and is responsible for providing technical support, advice, and assistance on the our product. Analysts will generally deal directly with end users and actively communicate answers in a way they can understand. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Request resolution may involve querying various data tables to get the data followed by a thorough analysis to appropriately respond to the request or identify a problem, raise a request for internal teams to fix a problem, provide answers to the end user questions and documenting analysis & resolutions provided on request tracking tools. Technical Support Analyst will be responsible for the accuracy of resolutions being provided.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Technical Support Analyst is to ensure proper computer operation related to the software and hardware utilized by City end users to perform daily operational and administrative tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem-resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. A Technical Support Analyst must possess the requisite skills and technical knowledge base to respond to all levels of support and provide technical expertise to support mission critical and all systems. Employees in this classification are also responsible for installing, configuring, and troubleshooting desktop operating systems, user software, and hardware peripherals. Work includes researching and recommending improvements to current systems and procedures, and assisting higher level network and systems administration personnel.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Technical Support Analyst requires a depth of knowledge for endpoint troubleshooting for hardware, networking and operating systems. Additionally, this role will become primary for support of SCCM automation and compliance. A successful candidate will poses independent motivation as well as a team perspective.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Technical Support Analyst will manage the support for all end user computing hardware, software, and networking equipment. This position will interact with all business units and will be the primary face of the IT department and will therefore require excellent customer service skills, a positive and professional attitude, and is team oriented with the ability to work independently within the team environment.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The Technical Support Analyst is responsible for providing exceptional customer service. The associate will use his/her technical expertise in resolving client problems and communicate the appropriate resolution to the client. Service should be provided in an accurate, timely and professional manner.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful – day in and day out.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Technical Support Analyst will develop a strong understanding of Company’s products to effectively troubleshoot issues and provide accurate solutions to our customers.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

As a Technical Support Analyst, you will work to diagnose and resolve technical and product functional inquiries while providing deep expertise to customers, distributors, sales, and management for the ProQuest Information Systems (PQIS).

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Technical Support Analyst is responsible for providing exceptional technical support for multiple business units that focus on E-Commerce (including B2B and B2C sales, application development and video production) and broadcast television. The Technical Support Analyst also provides application administration and first level network and infrastructure support. Tasks include end-user support, performing hardware/software maintenance, upgrades and configurations as well as providing application support and training. Candidates will need to possess knowledge of E-Commerce and production industries, excellent communication skills, the ability to work effectively under pressure and to creatively diagnose and resolve hardware, software and network issues.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

Technical Support Analyst provides front-line technical support to end users by working helpdesk queues and solving various technical issues. The Technical Support Analyst performs root cause analysis in order to diagnose, evaluate, and resolve complex IT problem situations. This is a hourly, non-exempt position that reports directly to the Help Desk Manager.

Duties & Responsibilities 10

Requirements & Skills 10

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