Technical Consultant Job Description

Job summary 1

The Technical Consultant is responsible for a variety of roles from Post-Sales Services including technical implementation, application/business rules configuration, training and documentation as a sole contributor or part of a larger team of the proposed solution. She/he will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are typically multiple short stints either on-site or remote and provide a very dynamic work environment that does not require repeated travel on a weekly basis.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Technical Consultant is responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex IT solutions and integrating architecture. Acts as an advocate for the client, as the ultimate authority on the architecture designed to address client business problems. Provides direction for design activities. Often project-based, sometimes working at customer sites, and typically measured by utilization (i.e., billable hours).

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Technical Consultant’s activities include configuration and testing of solutions, assisting with survey programming, building dashboards, and platform integrations. The Technical Consultant acts as the solution delivery project manager to ensure the project is completed according to agreed objectives, project plan, scope, budgeted effort and committed time frame. The key part of the role is to enable clients to quickly receive value from their purchased products.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

As a Technical Consultant, your primary responsibility will be to help customers realize these goals through the use of Campaign’s advanced marketing platform. You will solve complex technical challenges such as integrating multiple data systems via multiple protocols, implementing a solution that can provide real-time decisions for millions of customers, and connecting customers to all the products in the Marketing Cloud. Your knowledge of databases, programming languages, and web technologies will allow you to translate business requirements into detailed designs that ultimately make our customers’ lives easier by leveraging Campaign. To our customers you will be the expert of our software and teach them best practices.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As a Technical Consultant, you will have the opportunity to provide vision and leadership while promoting the use of Company technology to enable customer success. You will impact the development and growth of our technology into new domains by working closely with industry experts throughout the company.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Under limited supervision, the Technical Consultant provides sophisticated property consultative services to customers within a territory. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer's source of risk, losses and costs. Provides risk assessment services and information to track progress and demonstrate the value of doing business with Company. Serves as a trainer/mentor to less experienced consultants in their specialty area at the discretion of their manager. Enhances the Company's leadership position in the safety field through speaking engagements at conferences, developing key relationships, and publishing safety related articles in professional publications.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Technical Consultant role is primarily responsible for overseeing the design, delivery, and execution of Kibo’s software products to our clients. As a Technical Consultant, you will be a part of a team of talented people responsible for implementing a complex enterprise Unified Commerce solution in a fast-paced, results oriented environment. The Technical Consultant will assist customers with the implementation and use of our software products, acting as a subject matter expert on technical capabilities and integrations with our software.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Technical Consultant is responsible for the installation of Company core products. This consulting role is a unique opportunity to learn the consulting business, while delivering services in support of the deployment of Company tax technology products.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Technical Consultant is a seasoned industry expert with responsibility for providing technical consultation and technical support to assure successful customer integration and implementation of established company products. As a key resource and partner, Technical Consultant collaborates and contributes to the business unit sales plan through pre-sales and/or post-sales technical consulting activities requiring moderately complex solutions.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Technical Consultant will work as a part of the software implementation team to support customer’s unique business objectives from a technical perspective. The Technical Consultant will work closely with the customer and other global delivery services team members (PM / SC) to design and build advanced technical solutions that meet these requirements.

Duties & Responsibilities 10

Requirements & Skills 10

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