Technical Consultant Job Description

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Technical Consultant Job Description

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Information Technology

Job summary 1

The Technical Consultant is responsible for a variety of roles from Post-Sales Services including technical implementation, application/business rules configuration, training, and documentation as a sole contributor or part of a larger team of the proposed solution. She/he will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are typically multiple short stints either on-site or remote and provide a very dynamic work environment that does not require repeated travel every week.

Duties & Responsibilities 1

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Understand customers’ requirements and their Solution Engineer, designing solutions for customers’ business requirements.
Drive scope definition, requirements analysis, functional/technical design, and performance
Perform installation, configuration, deployment, design, administration, and maintenance of high-availability solutions that implement industry standards using AWS and/or On-Premise
- Manage the technical proposal process and ensure that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed
- Instill trustworthy and resourceful relationships between clients, partners, and Software
- Install and configure the technical solution, provide business consulting/advice on the solution

Requirements & Skills 1

Job summary 2

The Technical Consultant is responsible for translating the client’s business requirements into specific systems, applications, or process designs for very large complex IT solutions and integrating architecture. Acts as an advocate for the client, as the ultimate authority on the architecture designed to address client business problems. Provides direction for design activities. Often project-based, sometimes working at customer sites, and typically measured by utilization (i.e., billable hours).

Duties & Responsibilities 2

Support onsite and in-house technical solutions for projects.
Present solutions to customers.
Communicate both written and verbal activities with customers and Itron Project Managers to the specified project deadlines.
Conduct product technical training classes.
Employ effective interpersonal communication.
- Participate in the beta phase of product development teams.
- Participate and provide feedback to development teams.
- Implement solutions for customers (install, configure, test, train, customize)

Requirements & Skills 2

Bachelor's degree in a related field or equivalent experience.
This is a typical office job, with no special physical requirements or unusual work environment.
This position requires the incumbent to be fully vaccinated (for COVID-19) for employees who support U.S. Government Contracts.

Job summary 3

The Technical Consultant’s activities include configuration and testing of solutions, assisting with survey programming, building dashboards, and platform integrations. The Technical Consultant acts as the solution delivery project manager to ensure the project is completed according to agreed objectives, project plan, scope, budgeted effort, and committed time frame. The key part of the role is to enable clients to quickly receive value from their purchased products.

Duties & Responsibilities 3

Become an expert on the Platform and related solutions
Solve complex technical implementations both independently and in a team environment
communicate solutions back to clients through Zoom and email
Train and educate clients on specific and new aspects of the Platform and related solutions
Create project scope by gathering technical requirements and understanding timelines and deliverables
- Serve as the primary point of contact for clients during implementation and manage the project to completion
- Work with product and engineering teams to troubleshoot implementations
- Continually adapt and develop in-depth product knowledge and learn new technologies

Requirements & Skills 3

Bachelor’s degree in Business, Mathematics, Psychology, Sociology, or related field preferred
Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
- Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executives
- Creates high standards for oneself and is never satisfied with the status quo
- Able to dive deep and is never out of touch with the details of the business

Job summary 4

As a Technical Consultant, your primary responsibility will be to help customers realize these goals through the use of Campaign’s advanced marketing platform. You will solve complex technical challenges such as integrating multiple data systems via multiple protocols, implementing a solution that can provide real-time decisions for millions of customers, and connecting customers to all the products in the Marketing Cloud. Your knowledge of databases, programming languages, and web technologies will allow you to translate business requirements into detailed designs that ultimately make our customers’ lives easier by leveraging Campaign. To our customers, you will be the expert of our software and teach them best practices.

Duties & Responsibilities 4

Implement Campaigns on time and within budget using database technologies, programming languages, and web technologies. This is a hands-on development role.
Collaborate with other consultants from Campaign and other Marketing Cloud solutions, both in the U.S. and off-shore, to design solutions that increase customer retention, loyalty, and acquisition
- Enable customers and partners on Campaign best practices through a combination of side-by-side coaching and remote enablement
- Take ownership of delivering successful customers for small and medium-sized projects
- Create referenceable customers who are eager to share their successes with the marketing community

Requirements & Skills 4

Eagerness to learn new applications of traditional technologies
Passion for the customer experience and driving customer success
Excitement about being part of a rapidly expanding team with evolving responsibilities
Ability to articulate and convey technical concepts to a mixed audience of senior technical and business executives
Proficiency in implementing enterprise software
Proficiency in SQL development including ETL implementations
- Proficiency in scripting/programming (JavaScript preferred)
- Familiarity with XML
- Ability to travel to customer sites may be needed (25-50%)

Job summary 5

As a Technical Consultant, you will have the opportunity to provide vision and leadership while promoting the use of Company technology to enable customer success. You will impact the development and growth of our technology into new domains by working closely with industry experts throughout the company.

Duties & Responsibilities 5

Be a thought leader. Help foster a sense of community among industry leaders. Advise customers regarding innovative solutions using Company technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies.
- Understand our customers and know their business. Be familiar with the mission and operations of our customers including knowledge of common goals and initiatives, procurement cycles, and business processes. Advise customers regarding innovative solutions using Esri technology and content to help them make better decisions.
- Enable our customers to be successful. Work closely with customers to identify, design, and certify key GIS workflows for the ArcGIS platform. Provide configuration guidance and best practices to customers and understand how Company’s technology enables the customer’s stated vision. Collaborate with customer IT organizations to align their technical objectives and business goals with Company’s technology.
- Develop and grow business. Collaborate with Company’s practice managers and marketing and sales teams to support business development for technology and implementation patterns with new and existing customers. Identify the value of location within customer workflows and drive substantial return on their investment in Company's enterprise technology and services by creating outstanding proposals and winning work with strategic customers. Present complex GIS technical demonstrations to various levels of technical and non-technical staff in a diverse range of customer organizations.

Requirements & Skills 5

5+ years of experience designing, implementing, and/or administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, server, and online)
Ability to communicate technical ideas, whether to other technical peers or non-technical project managers or customers
Demonstrable ability to evaluate and translate a customer’s business goals, objectives, and strategies into technical plans and solutions
Self-motivated, a proactive problem solver, team-oriented, and creative
- Exceptional interpersonal, written/verbal communication, multi-tasking, and presentation skills
- Entrepreneurial attitude and willingness to learn-you must thrive in a dynamic cross-functional team environment
- Bachelor’s in geography, computer science, business administration, GIS, or a related field, depending on position level (master's preferred)

Job summary 6

Under limited supervision, the Technical Consultant provides sophisticated property consultative services to customers within a territory. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customers' sources of risk, losses, and costs. Provides risk assessment services and information to track progress and demonstrate the value of doing business with the Company. Serves as a trainer/mentor to less experienced consultants in their specialty area at the discretion of their manager. Enhances the Company's leadership position in the safety field through speaking engagements at conferences, developing key relationships, and publishing safety-related articles in professional publications.

Duties & Responsibilities 6

Provides an array of expert consultative services to an assigned group of customers within a specialized technical area or territory. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customers' source of risk, loss, and/or costs. Compiles facts from on-site visits and various reports and databases to assess existing processes/practices, determine the severity/frequency of problems and identify needs. Assesses and benchmarks customers' performance against internal and industry standards.
Provides expert technical support to other risk control employees by advising them about resources available, legislation and applicable regulations, technology, industry trends, and effective methods to reduce risk, improve customer satisfaction and demonstrate the value of doing business with the Company. Organizes data into a format that can easily be presented to customers. Prepares and presents reports that outline an action plan for improved practices and/or recommendations.
Maintains effective partnerships with customers. Learns about customers' business to identify risk management objectives and needs. Ensures accurate and concise communication and mutual understanding with internal and external customers. Keeps customers informed of the status of services, support material available, and outside resources relevant to identify customers' concerns.
- Provides expert technical support to other Risk Engineering employees by advising them about resources available, legislation and applicable regulations, technology, industry trends, and effective methods to reduce risk, improve customer satisfaction and demonstrate the value of doing business with the Company.
- Collaborates with management in developing policies, procedures, service tools, technical resources, techniques, and new products to support and enhance the delivery of
- Enhances Company's leadership position in the field and increases brand awareness through speaking engagements at conferences, developing a network of contacts, and/or publishing safety-related articles (about one or more specialty areas) in professional publications.

Requirements & Skills 6

Advanced knowledge, skills, and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management, and progress measurement.
Strong background in NFPA and other industry-recognized standards.
Ability to perform complex sprinkler, fire pump, and clean agent plan reviews.
Ability to prepare fire protection CADD drawings/diagrams.
Knowledge of computer-based hydraulic calculation programs is helpful.
Bachelor of Science or equivalent with coursework in mathematics, engineering, or related subjects. P.E. or NICET designation a plus. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CFPS, CSP, ARM, CRM, CPCU, CIH, or PE.
- Fully effective interpersonal, writing, and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts.
- Strong work ethic with a focus on attention to detail and commitment to quality work.
- Position requires regular overnight travel

Job summary 7

The Technical Consultant role is primarily responsible for overseeing the design, delivery, and execution of Kibo’s software products to our clients. As a Technical Consultant, you will be a part of a team of talented people responsible for implementing a complex enterprise Unified Commerce solution in a fast-paced, results-oriented environment. The Technical Consultant will assist customers with the implementation and use of our software products, acting as a subject matter expert on technical capabilities and integrations with our software.

Duties & Responsibilities 7

Requirements & Skills 7

2+ years of experience in advanced technical positions (software engineering, development, solution engineering, software architecture, consulting) working in complex IT environments
Experience delivering responsive web-based solutions using Modern JavaScript Frameworks, HTML/CSS, jQuery, etc.
Experience working with backend technologies such as Node.JS or Java
Excellent communication skills with experience in a client-facing or consulting role
Detail oriented, with very strong technical problem-solving and debugging skills
Demonstrated experience in service delivery, with strong leadership, organization, and communication skills
- Successful delivery of solutions leveraging offshore resources
- AWS experience preferred
- Analytical thinker, not afraid to ask questions

Job summary 8

The Technical Consultant is responsible for the installation of Company core products. This consulting role is a unique opportunity to learn the consulting business while delivering services in support of the deployment of Company tax technology products.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Technical Consultant is a seasoned industry expert with the responsibility for providing technical consultation and technical support to assure successful customer integration and implementation of established company products. As a key resource and partner, Technical Consultant collaborates and contributes to the business unit sales plan through pre-sales and/or post-sales technical consulting activities requiring moderately complex solutions.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Technical Consultant will work as a part of the software implementation team to support the customer’s unique business objectives from a technical perspective. The Technical Consultant will work closely with the customer and other global delivery services team members (PM / SC) to design and build advanced technical solutions that meet these requirements.

Duties & Responsibilities 10

Collaborate with customers and internal project teams to determine and/or understand technical business requirements
- Provide guidance to customers on best practices and make recommendations related to the technical areas of responsibility
- Engage in continuous learning to navigate changing business needs and product development
- Establish yourself as a trusted advisor with both internal and external resources

Requirements & Skills 10

Frequently asked questions

What is the role of a technical consultant?

A technical consultant is a professional who provides expert advice and assistance to clients on a range of technical issues. The main role of a technical consultant is to help clients solve technical problems, improve their technical processes, and implement new technologies or systems.

Some of the specific responsibilities of a technical consultant may include:

Assessing client needs: This involves working with clients to understand their technical requirements and identifying areas where improvements can be made.

Developing technical solutions: This involves developing technical solutions that meet the client's requirements, using a range of tools and technologies.

Providing technical advice: This involves providing technical advice to clients on a range of issues, such as software development, network infrastructure, cybersecurity, and data management.

Implementing technical solutions: This involves implementing technical solutions for clients, which may involve installing new hardware or software, configuring systems, and training staff.

Troubleshooting technical problems: This involves identifying and resolving technical problems, both for clients and within the consultant's organization.

Communicating with clients: This includes working closely with clients to ensure that they understand the technical solutions being provided, and providing ongoing support and assistance as needed.

Overall, the role of a technical consultant is to help clients solve technical problems, improve their technical processes, and implement new technologies or systems, by providing expert advice and assistance on a range of technical issues.

What makes a technical consultant?

To become a technical consultant, several skills, qualifications, and characteristics are important. Some of the key factors that make a successful technical consultant include:

Technical expertise: A technical consultant should have a deep understanding of the technical area they specialize in, whether it be software development, cybersecurity, data management, or another area.

Problem-solving skills: Technical consultants must be able to analyze complex technical problems and develop effective solutions to solve them.

Communication skills: Technical consultants must be able to explain complex technical concepts to non-technical stakeholders and communicate technical solutions to clients clearly and effectively.

Project management skills: Technical consultants must be able to manage projects effectively, including planning, budgeting, and overseeing project delivery.

Analytical skills: Technical consultants must be able to analyze data and other technical information to identify trends, opportunities, and areas for improvement.

Adaptability: Technical consultants must be able to adapt to changes in technology and industry trends to ensure that their skills and knowledge remain up-to-date.

Strong work ethic: Technical consultants must be willing to work hard and put in long hours when needed to meet project deadlines and ensure client satisfaction.

Continuous learning: Technical consultants must be committed to ongoing learning and professional development to stay up-to-date with the latest technologies and best practices.

Overall, becoming a successful technical consultant requires a combination of technical expertise, problem-solving skills, communication skills, project management skills, analytical skills, adaptability, a strong work ethic, and a commitment to continuous learning.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Technical Consultant Job Description

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Frequently asked questions

What is the role of a technical consultant?

What makes a technical consultant?

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