Technical Consultant Job Description

Job summary 1

The Technical Consultant is responsible for a variety of roles from Post-Sales Services including technical implementation, application/business rules configuration, training, and documentation as a sole contributor or part of a larger team of the proposed solution. She/he will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are typically multiple short stints either on-site or remote and provide a very dynamic work environment that does not require repeated travel every week.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Technical Consultant is responsible for translating the client’s business requirements into specific systems, applications, or process designs for very large complex IT solutions and integrating architecture. Acts as an advocate for the client, as the ultimate authority on the architecture designed to address client business problems. Provides direction for design activities. Often project-based, sometimes working at customer sites, and typically measured by utilization (i.e., billable hours).

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Technical Consultant’s activities include configuration and testing of solutions, assisting with survey programming, building dashboards, and platform integrations. The Technical Consultant acts as the solution delivery project manager to ensure the project is completed according to agreed objectives, project plan, scope, budgeted effort, and committed time frame. The key part of the role is to enable clients to quickly receive value from their purchased products.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

As a Technical Consultant, your primary responsibility will be to help customers realize these goals through the use of Campaign’s advanced marketing platform. You will solve complex technical challenges such as integrating multiple data systems via multiple protocols, implementing a solution that can provide real-time decisions for millions of customers, and connecting customers to all the products in the Marketing Cloud. Your knowledge of databases, programming languages, and web technologies will allow you to translate business requirements into detailed designs that ultimately make our customers’ lives easier by leveraging Campaign. To our customers, you will be the expert of our software and teach them best practices.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As a Technical Consultant, you will have the opportunity to provide vision and leadership while promoting the use of Company technology to enable customer success. You will impact the development and growth of our technology into new domains by working closely with industry experts throughout the company.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Under limited supervision, the Technical Consultant provides sophisticated property consultative services to customers within a territory. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customers' sources of risk, losses, and costs. Provides risk assessment services and information to track progress and demonstrate the value of doing business with the Company. Serves as a trainer/mentor to less experienced consultants in their specialty area at the discretion of their manager. Enhances the Company's leadership position in the safety field through speaking engagements at conferences, developing key relationships, and publishing safety-related articles in professional publications.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Technical Consultant role is primarily responsible for overseeing the design, delivery, and execution of Kibo’s software products to our clients. As a Technical Consultant, you will be a part of a team of talented people responsible for implementing a complex enterprise Unified Commerce solution in a fast-paced, results-oriented environment. The Technical Consultant will assist customers with the implementation and use of our software products, acting as a subject matter expert on technical capabilities and integrations with our software.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Technical Consultant is responsible for the installation of Company core products. This consulting role is a unique opportunity to learn the consulting business while delivering services in support of the deployment of Company tax technology products.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Technical Consultant is a seasoned industry expert with the responsibility for providing technical consultation and technical support to assure successful customer integration and implementation of established company products. As a key resource and partner, Technical Consultant collaborates and contributes to the business unit sales plan through pre-sales and/or post-sales technical consulting activities requiring moderately complex solutions.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Technical Consultant will work as a part of the software implementation team to support the customer’s unique business objectives from a technical perspective. The Technical Consultant will work closely with the customer and other global delivery services team members (PM / SC) to design and build advanced technical solutions that meet these requirements.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What is the role of a technical consultant?

A technical consultant is a professional who provides expert advice and assistance to clients on a range of technical issues. The main role of a technical consultant is to help clients solve technical problems, improve their technical processes, and implement new technologies or systems.

Some of the specific responsibilities of a technical consultant may include:

Assessing client needs: This involves working with clients to understand their technical requirements and identifying areas where improvements can be made.

Developing technical solutions: This involves developing technical solutions that meet the client's requirements, using a range of tools and technologies.

Providing technical advice: This involves providing technical advice to clients on a range of issues, such as software development, network infrastructure, cybersecurity, and data management.

Implementing technical solutions: This involves implementing technical solutions for clients, which may involve installing new hardware or software, configuring systems, and training staff.

Troubleshooting technical problems: This involves identifying and resolving technical problems, both for clients and within the consultant's organization.

Communicating with clients: This includes working closely with clients to ensure that they understand the technical solutions being provided, and providing ongoing support and assistance as needed.

Overall, the role of a technical consultant is to help clients solve technical problems, improve their technical processes, and implement new technologies or systems, by providing expert advice and assistance on a range of technical issues.

What makes a technical consultant?

To become a technical consultant, several skills, qualifications, and characteristics are important. Some of the key factors that make a successful technical consultant include:

Technical expertise: A technical consultant should have a deep understanding of the technical area they specialize in, whether it be software development, cybersecurity, data management, or another area.

Problem-solving skills: Technical consultants must be able to analyze complex technical problems and develop effective solutions to solve them.

Communication skills: Technical consultants must be able to explain complex technical concepts to non-technical stakeholders and communicate technical solutions to clients clearly and effectively.

Project management skills: Technical consultants must be able to manage projects effectively, including planning, budgeting, and overseeing project delivery.

Analytical skills: Technical consultants must be able to analyze data and other technical information to identify trends, opportunities, and areas for improvement.

Adaptability: Technical consultants must be able to adapt to changes in technology and industry trends to ensure that their skills and knowledge remain up-to-date.

Strong work ethic: Technical consultants must be willing to work hard and put in long hours when needed to meet project deadlines and ensure client satisfaction.

Continuous learning: Technical consultants must be committed to ongoing learning and professional development to stay up-to-date with the latest technologies and best practices.

Overall, becoming a successful technical consultant requires a combination of technical expertise, problem-solving skills, communication skills, project management skills, analytical skills, adaptability, a strong work ethic, and a commitment to continuous learning.

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