Service Clerk Job Description template and pdf with duties [2024]

Job summary 1

The Service Clerk assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Duties & Responsibilities 1

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Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multimedia, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims, including the computation of charges, submission and follow-up
- Maintain current and efficient Purchase Order system

Requirements & Skills 1

Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School Diploma or equivalent experience

Job summary 2

We are currently recruiting for a Service Clerk. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members in a fast-paced high call volume environment.

Duties & Responsibilities 2

Answer phones and respond to emails in a courteous and timely manner
Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
Respond to customer issues and questions in a timely manner
- Provide Service 2.OD to internal and external customers
- As needed, may assist with general office duties such as mailing, filing and copying
- Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Requirements & Skills 2

High School diploma or equivalent preferred
1 year of customer service experience, preferably in the transportation industry
Strong attention to detail
Excellent written and verbal communication skills
Proficiency with Microsoft Office
- AS400 experience preferred
- Ability to handle multiple request and priorities in as fast-paced environment
- Demonstrated aptitude for quickly learning new systems and processes

Job summary 3

The Service Clerk reports to the Store Manager/Senior Assistant Manager and is responsible for maintaining carts, assisting customers with purchases and assistance to their cars as requested, checking prices on products, returning merchandise to store shelves, parking lot and store maintenance.

Duties & Responsibilities 3

Requirements & Skills 3

No prior experience or training.

Job summary 4

The Service Clerk answers phones using a telephone headset, listens and responds effectively to customer requests and processes customer, field representative, and state distributor information.

Duties & Responsibilities 4

Input customer data into computer
Write data on forms when applicable
Communicate with the customer in an intelligible, professional and diplomatic manner
Assimilate and implement new policies, and existing daily procedures
- Perform outgoing customer calls for complaint resolution follow-up and verify other information as necessary
- Read, assimilate and implement new policies, and existing daily procedures
- Retrieve routing information from routing wheel report occasion

Requirements & Skills 4

Superb customer service skills with a minimum 6 months experience in a customer-oriented position
Proven communication and interpersonal skills in a customer-oriented environment
Equivalent to a High School education
- Type 25 wpm accurately using safe ergonomic principles
- Basic data entry and spelling skills
- Ability to perform job safely

Job summary 5

As a Service Clerk, this position will be responsible for processing mail, Western Union orders, utility bills, and dry cleaning orders for customers. You will check and sell money orders. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Duties & Responsibilities 5

Requirements & Skills 5

High school or equivalent experience, and over six months up to one year of similar or related work experience.
Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Job summary 6

The Service Clerk provides customer service to personnel and the public, and performs clerical duties.

Duties & Responsibilities 6

Provides public customer service by answering telephones, greeting walk-in customers, providing information, responding to requests, handling problems, following up on complaints and concerns and coordinating and communicating with field personnel
- Process parks and facility reservations and associated permits into a web based computer software application
- Manages accounts by accepting payments, preparing deposits, balancing accounts, and preparing invoices for payment
- Performs office maintenance duties such as maintaining files, records and logs, providing technical assistance, and entering data

Requirements & Skills 6

Minimum Education Level & Type: High School Diploma or G.E.D.
Minimum Experience Qualifications: Under 1 year of experience in customer service and operating a computer and office equipment

Job summary 7

The Service Clerk provides courteous, friendly and enthusiastic customer service; ensures freshness and quality of product; fills, rotates, and cares for displays; is an expert on all aspects of the department, including products, services, policies and procedures; provides a clean, neat, and safe working and shopping environment.

Duties & Responsibilities 7

Greet all customers and provide prompt, friendly, and enthusiastic service.
Go above and beyond to satisfy any request for assistance from customers, co-associates and management.
Be a vital component of the success of the company by striving for success to the best of your ability.
Input, creativity and responsibility are expected of all.
Actively support store leadership to meet or exceed goals set for the department.
- Contribute to a loyal, satisfied customer base by ensuring customers find fresh, attractively displayed
- products and attentive, dedicated associates who are always willing to help.
- Ensure displays are always fresh and full of accurately labeled and priced product.

Requirements & Skills 7

Be willing to constantly and consistently provide excellent customer service and be friendly, courteous and
tactful when dealing with customers, vendors, and co-associates.
Be able to perform basic math calculations and have knowledge of weights and measures.
Have effective English language communication skills, be able to hear, speak, and understand verbal
requests, and be able to read, write, and understand written communications proficiently.
Manual dexterity and good hand-eye coordination are necessary.
- Demonstrate proficiency in the proper use of all computers, handheld devices, and mechanical equipment
- necessary to your job.
- Have the ability to stand and walk for five hours without a break. Be able to bend and stoop to move

Job summary 8

The Service Clerk performs clerical duties for the Customer Service department in support of the manufacturing operation.

Duties & Responsibilities 8

Requirements & Skills 8

High school diploma
Demonstrated experience with MS-Office (MS-EXCEL, MS –Word) and Windows-95
Computer literacy
Ability to manage multiple tasks effectively
- Strong attention to detail
- Strong written and verbal communications
- Experience in a manufacturing customer service environment, a PLUS

Job summary 9

The Service Clerk provides excellent customer service by efficiently and accurately bagging customer groceries. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

Duties & Responsibilities 9

Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
Assist customers in unloading their purchases onto the conveyor belt at the checkout (when and if applicable).
Utilize all the techniques specified in training to properly bag customer orders.
Carry/push groceries in a shopping cart to the customer’s vehicle, and assist loading groceries into the vehicle (when and if applicable).
Collect shopping carts from the parking lot and other areas and return them to the designated area, being sure to remove flyers and other debris.
- Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
- Participate actively in controlling shrink (loss of profit), checking the bottom of carriages, shoplifting awareness, associate theft, and perishable overstock control.
- Keep the work area clean and neat, and replace cleaning and bagging supplies in the checkout lane.

Requirements & Skills 9

Must be passionate about people and committed to customer service excellence!
Must be able to work as a team member and interact positively with customers.
Must possess a high standard of integrity and reliability.
Successful completion of e-learnings and department training programs.
- Must be able to read, write, speak, and understand English.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.

Job summary 10

We are looking for a Service Clerk.

Duties & Responsibilities 10

Ensures customer satisfaction
Maintains an efficient and productive appointment schedule
- Responsible for writing and closing repair orders
- Responsible for ordering parts and maintaining an accurate inventory
- Performs additional duties as assigned by supervisor

Requirements & Skills 10

Must be customer-oriented
Must have valid Indiana driver’s license

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Service Clerk Job Description

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