Customer Service Manager Job Description

Job summary 1

The successful candidate should be a highly motivated, high energy individual with a strong desire to succeed and mentor our Service team while focusing on Excellent Customer Service while adhering to group policies and procedures. The Customer Service Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are currently looking for a Customer Service Manager for our team. The right candidate will be responsible for overall performance and service provided by the Customer Service Department. The Customer Service Manager is ultimately responsible for the delivery of quality warranty service and customer satisfaction. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Customer Service Manager provides a high level of attention to customer accounts, processing customer orders, and communicating on related order issues, new products and/or change management for goods sold. The Customer Service Manager supports the respective sales staff for accounts assigned, and is the main internal contact for those accounts.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Customer Service Manager will effectively manage and assist with existing and prospective contract manufacturing accounts. He/she will work cross-functionally with various departments to ensure proper attainment and onboarding of new accounts.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The role of the Customer Service Manager is to assist in managing and directing all service department activities. The Customer Service Manager ensures customer satisfaction at the highest level through effective services.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Customer Service Manager is the day-to-day operational lead for customer deliverables. They take ownership of all delivery details associated with their assigned customers and are the expert in their customer’s business. The Customer Service Manager coordinates all activities associated against client objectives/requirements.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We are looking for a Customer Service Manager to join our team. The right person will be a natural people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mindset is critical for this role.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Customer Service Manager will be responsible for assisting the team with critical escalations. The Customer Service Manager will ensure the team is providing the highest level of service delivery to all customers and will act as a role model to the Customer Service Specialists. The Customer Service Manager will provide direction for the department, recommend technology enhancements, and will strive to become a subject matter expert in the closing process. The Customer Service Manager will monitor daily activities, improve the team work flow and assist in the development of the departmental workflow enhancements.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Customer Service Manager will be responsible for supporting and leading a complex Service Delivery team, providing direction for team members within scope of contract/Statement of work. Acts as the liaison between service lines and counterpart within the client leadership. Provides and manages escalation support as it relates to designated service line. Ensures service lines execute on all deliverables.

Duties & Responsibilities 10

Requirements & Skills 10

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