Sales Support Specialist S Job Description

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Sales Support Specialist S Job Description

Job descriptions
Administration and Office Support

Job summary 1

The Sales Support Specialist is responsible for the daily support of the sales function. Responsible for overseeing sales support functions including analyzing and reporting sales data, communicating changes to sales plans, providing knowledge about customers and competitors, communicating pricing data, and managing the operational logistics of sales meetings and activities. Communicating sales projects to marketing, evaluating and seeing through the completion of all marketing request forms and proof,iding detailed information and support to ensure the success of sales and marketing together.

Duties & Responsibilities 1

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Requirements & Skills 1

Minimum of 3-5 years of sales-related support experience
- 2-5 years of project management experience
- Strong verbal, written, organizational, time management, and interpersonal skills
- Strong computer skills including Word, Excel, Outlook, and Internet

Job summary 2

We are seeking a reliable and self-motivated Sales Support Specialist. Tasks will include writing and invoicing custom orders, working with online shipping software, interacting with the production floor, and corresponding with customers and suppliers via email and telephone.

Duties & Responsibilities 2

Stays organized and can handle multiple tasks hour to hour;
Retains knowledge, takes initiative, and communicates with coworkers;
Follows instructions and meets deadlines;
Is comfortable taking and making phone calls and communicating with customers and suppliers with excellent verbal and written skills;
Being self-directed, completing daily tasks as assigned, taking on additional work as required;
- Corresponding with customers and suppliers;
- Daily computer work with MS Office and web-based shipping programs;
- Interacting with coworkers and the production floor to ensure customer satisfaction.

Requirements & Skills 2

Is proficient in MS Office Suite;
Has excellent, accurate keyboarding skills with 50-60 WPM minimum and we test;
- Is punctual and reliable with a good work ethic;
- Enjoys working in a fast-paced environment;
- Has 5+ years of experience as an executive assistant or customer support representative preferably in a manufacturing or a B2B environment.

Job summary 3

As guided by the Sales Operations Director and team lead(s), the Sales Support Specialist provides dealer support in the areas of sales, marketing, sales/finance programs, and dealer portal navigation for those dealers in meeting their business objectives. Works proactively with the Regional Sales Managers(RSM) to aid territory management.

Duties & Responsibilities 3

Requirements & Skills 3

Experience in Business, Communication, and related field
Excellent oral and written communication skills with a strong understanding of various communication methods and proper situational use
Must possess a positive, “can do” attitude
Excellent personal and interpersonal working skills
- Proper telephone etiquette
- Demonstrates proactive thinking and strong problem-solving skills
- Must be advanced in Microsoft Excel and be proficient in Outlook, Word, PowerPoint, Access, website, and CRM software

Job summary 4

The Sales Support Specialist is responsible for supporting the sales manager’s managers coordination and administration of sales activity through AR invoice creation. Prepare sales shipping reports, open orders, and coordinate with factories and other parties. Order equipment, review and send acknowledgments to salesmen. Provide customer service to our Channel Partners by supporting their sales endeavors through any questions regarding their orders and general inquiries as directed. Also the Sale,s Support Specialist is responsible for preparing customer invoicing for equipment shipments in a job cost billing environment. Capture all equipment and freight costs and ensure proper invoicing on all orders. Process change orders and properly invoice additional costs. Adhere to and be compliant with specified revenue recognition policies. Accurately apply sales tax.

Duties & Responsibilities 4

Requirements & Skills 4

High School Diploma or GED Required
Bachelor's Degree Preferred
3-4 years of experience in a customer service / AR invoicing environment is required.
Strong project management skills, including the ability to organize and coordinate multiple tasks, communicating information in a timely fashion and with the appropriate sense of urgency.
Attention to customer needs and maintains a high level of discretion and confidentiality in dealing with sensitive material.
- Excellent verbal and written communications skills, organizational skills, mathematical skills, problem-solving, detail-oriented, and high, ly motivated.
- Ability to work both individually and as a team.
- A desire for continuous learning through cross-training.

Job summary 5

As a Sales Support Specialist, you will assist the team with estimating, processing quotes,s and orders,r entry/management. This role is a critical liaison between customer information, sales,s, and prod auction. Attention to detail and order accuracy ensures our customers receive a best in cbest-in-classce. A key component of this position is the ability to understand and maneuver through the order entry and management of the shop to the production floor. The type of individual that will thrive in this position is someone that enjoys working with customer demand and interfacing with internal departments.

Duties & Responsibilities 5

Order entry and support to ensure a smooth process to the shop floor
Assist in estimating and quote preparation
Identify and communicate manufactured and purchased parts that require long lead times
Create item master data in the business system
- Create purchasing requisitions when required
- Work with internal departments on questions or issues relating to orders
- Provide additional assistance to the sales and estimating team, as required

Requirements & Skills 5

High school diploma or equivalent required.
At least two years of experience in sales, estimating, order entry or engin, peering in a manufacturing environment.
Strong written and verbal communication skills.
- Ability to efficiently handle multiple tasks.
- Detail-oriented and organized.
- Ability to work independently.

Job summary 6

A Sales Support Specialist performs daily account administrative and sales support for customer growth and retention. Typical activities include responding to requests, gathering information, preparing spreadsheets, facilitate facilitating orders, process processing order changes, inventory feeds, website assets, and other,r sales support efforts. Working closely with Sales Director and Account Manager as needed. Reporting to Sales Operations Director.

Duties & Responsibilities 6

Requirements & Skills 6

College degree or 3+ experience in sales support.
Advanced Excel skills.
Ability to work independently as well as support cross funcross-functionalpport teams.
Administrative skills to manage multiple projects with multiple timelines.
- Problem-Solving Skills and position require attention to detail.
- Excellent communication skills.
- Excellent memory skills.

Job summary 7

The Sales Support Specialist provides administrative support to the sales team to contribute to strong customer relationships and increased effectiveness of the sales team.

Duties & Responsibilities 7

Provide exemplary customer service and administrative support to the sales team
Perform outbound customer service calls in advance of the renewal schedule
Arrange appointments for account executives
Create product and service proposals for team members
Route qualified opportunities to the appropriate sales representatives for further development and closure
- Source new sales opportunities through inbound lead follow-up
- Maintain customer records and log any customer-related issues in CRM
- Learn the company scheduling process

Requirements & Skills 7

Excellent administrative, clerical, record-keeping, and computing skills
Understanding of simple accounting procedures
Ability to multi-task, prioritize, and manage time effectively
Strong phone presence and willingness to make dozens of phone calls per day
Input into company CRM system to update customer information and track activity
Prompt attendance, dependable, with attention to detail
- Tolerance for repetitive activities in a fast-paced, dynamic, highly productive work environment
- Ability to demonstrate patience in all customer service situations; including maintaining a pleasant and professional tone
- High school diploma or equivalent

Job summary 8

We are looking for an experienced, organized, detail-oriented, and hardworking individual to join our team as a Sales Support Specialist, working alongside our lab sales team to support and organize sales operations. The Sales Support Specialist will also assist with various projects to aid the strategic sales goals of the company.

Duties & Responsibilities 8

Maintain CRM and pipeline updates
Responsible for managing customer outreach through email campaigns
Collect data and generate leads on potential partners to support sales outreach
- Researching competitors to gain an understanding of the market
- Working with multiple teams to facilitate communication and increase efficiencies to drive a high-converting sales process
- Working collaboratively with sales team members and other key executives

Requirements & Skills 8

Job summary 9

We are arsearchingig a searchingales Support Specialist.

Duties & Responsibilities 9

Manage complete process of existing customer renewals; Initiating the renewal process on time by contacting the customer, creating and sending renewal quotes, interacting with the customer by email and phone, and processing the orders including delivering licenses and invoicing
Handle the purchasing process as well as the administrative requirements
Participate actively in renewal review meetings and monthly management reporting meetings
- Support the Sales team
- Participate in continuous internal process improvement
- The skills you will demonstrate

Requirements & Skills 9

A proven experience dealing with client contracts
An eye for detail and numbers
Valuing high-quality work
Autonomous and proactive with a strong ability to work effectively as part of a team
- Excellent communication skills and strong relationship-building capacity
- Knowledge of Salesforce.com or a similar CRM
- A degree in Business or related field

Job summary 10

The primary responsibility of the Sales Support Specialist is to serve the needs and fulfill the expectations of customers. The Sales Support Specialist will be the main point of contact for the customer from the acceptance of an order through its successful delivery and installation. The Sales Support Specialist will manage all aspects of the order to ensure that the customer receives the right products, at the right location, and the brand right time.

Duties & Responsibilities 10

Requirements & Skills 10

Associates degree required; Bachelor’s degree preferred
1-3 years in customer service, order management, sales support, or related function

Frequently asked questions

What makes a good sales support specialist?

A good sales support specialist possesses a combination of skills, qualities, and characteristics that contribute to their effectiveness in supporting the sales team and ensuring smooth sales operations. Here are some key attributes that make a sales support specialist excel in their role:

Product Knowledge: A good sales support specialist has a deep understanding of the company's products or services. They possess comprehensive knowledge about product features, benefits, and competitive advantages. This enables them to effectively support the sales team and address customer inquiries or concerns.

Customer Service Orientation: They have a strong customer service mindset and are committed to providing exceptional support to both internal sales team members and external customers. They are responsive, proactive, and strive to exceed customer expectations.

Communication Skills: Effective communication is crucial for a sales support specialist. They should be skilled in both verbal and written communication, able to articulate information clearly and concisely. They can actively listen to customer or sales team needs, ask pertinent questions, and provide accurate and timely information.

Organization and Attention to Detail: Sales support specialists must be highly organized and detail-oriented. They handle various administrative tasks, such as order processing, tracking, and documentation. They manage data, maintain records, and ensure accuracy in all sales-related activities.

Multitasking and Time Management: They can handle multiple tasks and priorities simultaneously. Sales support specialists need strong multitasking and time management skills to effectively manage various sales-related activities, respond to inquiries promptly, and meet deadlines.

Problem-Solving Abilities: A good sales support specialist possesses excellent problem-solving skills. They can identify issues, troubleshoot problems, and offer appropriate solutions to both customers and the sales team. They collaborate with relevant stakeholders to resolve challenges and ensure customer satisfaction.

Technical Proficiency: Sales support specialists often work with sales software, customer relationship management (CRM) systems, and other tools or platforms. They should be proficient in using technology to track and analyze sales data, generate reports, and facilitate efficient sales operations.

Teamwork and Collaboration: They work closely with the sales team, as well as other departments such as marketing, finance, and logistics. Sales support specialists should have strong teamwork skills, collaborate effectively with cross-functional teams, and communicate openly to ensure smooth coordination and achieve common goals.

Productivity and Initiative: They demonstrate a high level of productivity and take initiative to support the sales team's needs. Sales support specialists proactively seek ways to improve processes, streamline operations, and contribute to the overall success of the sales department.

Adaptability: Sales support specialists should be adaptable and flexible in a dynamic sales environment. They can handle changing priorities, work well under pressure, and adjust their approach to meet evolving customer or sales team requirements.

These qualities and skills enable a sales support specialist to provide valuable support to the sales team, enhance customer experiences, and contribute to the overall effectiveness and efficiency of the sales operations.

What does the word sales support specialist mean in a job title?

The term "sales support specialist" in a job title typically refers to a professional who provides assistance and support to the sales team in achieving their objectives and ensuring smooth sales operations. Their role involves various tasks related to sales administration, customer service, and coordination within the sales department. Here are some key aspects of the job:

Sales Administration: Sales support specialists handle administrative tasks to support the sales team's activities. This may include data entry, maintaining customer databases, managing sales documentation, generating reports, and tracking sales metrics.

Customer Service: They provide support and assistance to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. Sales support specialists may handle customer calls or emails, provide product information, process orders, or coordinate with other departments to fulfill customer requirements.

Sales Coordination: Sales support specialists facilitate coordination and communication within the sales department. They may schedule sales meetings, assist in preparing sales presentations or proposals, and collaborate with the sales team to ensure efficient workflows and timely follow-up on leads or opportunities.

Order Processing: They assist in processing sales orders, verifying pricing, availability, and customer information. Sales support specialists ensure accurate order entry, coordinate with other teams for order fulfillment, track order status, and handle any order-related issues or changes.

Sales Data Analysis: Sales support specialists may be involved in analyzing sales data and generating reports to provide insights into sales performance, trends, or customer behavior. They help identify opportunities for improvement and support decision-making within the sales team.

Sales Support Systems and Tools: They utilize various sales support systems, such as customer relationship management (CRM) software, sales tracking tools, or sales enablement platforms. Sales support specialists ensure proper usage of these systems, update customer records, and generate sales reports or forecasts.

Sales Team Assistance: They provide administrative assistance and support to the sales team, including scheduling appointments, managing calendars, coordinating travel arrangements, and preparing sales materials or presentations. Sales support specialists help streamline the sales team's operations and ensure they can focus on sales activities.

Product and Market Knowledge: Sales support specialists acquire a strong understanding of the company's products or services, as well as the target market. This knowledge enables them to provide accurate information, address customer inquiries, and support the sales team's efforts effectively.

Overall, the role of a sales support specialist revolves around supporting the sales team's activities, streamlining sales processes, and ensuring excellent customer service. They play a vital behind-the-scenes role, contributing to the overall success of the sales department and facilitating the achievement of sales goals.

What are sales support specialist skills?

Sales support specialists require a combination of skills to effectively provide assistance to the sales team and ensure smooth sales operations. Here are some key skills that are important for sales support specialists:

Communication Skills: Excellent verbal and written communication skills are crucial for sales support specialists. They need to effectively communicate with the sales team, customers, and other stakeholders, providing clear and concise information, actively listening to inquiries, and delivering exceptional customer service.

Customer Service Orientation: Sales support specialists should have a strong customer service mindset. They should be friendly, patient, and empathetic, ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support throughout the sales process.

Organization and Attention to Detail: Strong organizational skills and attention to detail are essential for managing administrative tasks, tracking sales activities, and maintaining accurate records. Sales support specialists should be able to multitask, prioritize tasks, and stay organized in a fast-paced environment.

Analytical Skills: Basic analytical skills are valuable for sales support specialists. They may need to analyze sales data, generate reports, and identify trends or patterns to support sales team decision-making and assess sales performance.

Technical Proficiency: Sales support specialists often work with sales software, customer relationship management (CRM) systems, and other sales support tools. Proficiency in using technology platforms, such as data entry systems or sales tracking software, is important for effective sales support.

Problem-Solving Abilities: Sales support specialists should be skilled at identifying and solving problems that arise during the sales process. They should be able to assess situations, think critically, and propose solutions or escalate issues as needed.

Teamwork and Collaboration: Collaboration with the sales team and other departments is essential for sales support specialists. They should be able to work well in a team environment, collaborate effectively, and communicate and coordinate with colleagues to ensure smooth sales operations.

Time Management: Sales support specialists often have multiple tasks and responsibilities to manage. Strong time management skills enable them to prioritize tasks, meet deadlines, and ensure efficient sales support within given timeframes.

Product Knowledge: A solid understanding of the company's products or services is important for sales support specialists. They should possess knowledge of product features, benefits, and key selling points to effectively assist customers and provide accurate information.

Adaptability: Sales support specialists should be adaptable and flexible in a dynamic sales environment. They should be able to adjust to changing priorities, handle unexpected situations, and effectively respond to evolving customer or sales team needs.

These skills contribute to the success of sales support specialists in providing valuable assistance to the sales team, ensuring efficient sales operations, and delivering exceptional customer service.

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