Restaurant General Manager Job Description

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Restaurant General Manager Job Description

Job descriptions
Hospitality and Tourism

Job summary 1

We are seeking an efficient and flexible Restaurant General Manager who will handle our high-volume, quick-service restaurants. You will be accountable for the financial and operational performance of the restaurant. As a Restaurant General Manager, you will build, coach, manage and develop teams from a staffing, interviewing, hiring, and training standpoint. You will also ensure that the restaurant is in compliance with all local, state, and federal regulations. As a Restaurant General Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level.

Duties & Responsibilities 1

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Ensuring excellent hospitality and customer service
Creating a positive work environment for team members
Implementing Human Resource decisions
Ensuring customer satisfaction
- Compiling work schedules
- Performing P&L analysis
- Controlling inventory

Requirements & Skills 1

Minimum 2-3 years of management experience in the retail, restaurant, grocery, or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to work a flexible schedule of nights, days, weekends, and holidays

Job summary 2

Currently looking for a Restaurant General Manager to lead our team. The Restaurant General Manager will focus on maintaining our team, growing our customer base by exceeding service standards consistently, and responsibly managing cost controls. Our Restaurant General Manager is responsible for leading our teams to consistently exceed guest expectations. The Restaurant General Manager will incorporate our core values and mission into their daily management structure and execution.

Duties & Responsibilities 2

Coordinate morale and exceed customer expectation with attention to quickness and accuracy
Ensures products are consistent with company quality standards
Ensures food quality and 100% customer satisfaction
Responsible for marketing direction and creative promotions and community events
Responsible for recruiting, interviewing, training, motivating, evaluation, and termination of team members
Upholds and exemplifies all company and county policies
- Responsible for all resolutions for customers and employees
- Upkeep and attention to the care of equipment and arrangements for repairs, contracts, and other services
- Schedules effectively to responsibly provide customer service and team support and target labor goals

Requirements & Skills 2

Job summary 3

The Restaurant General Manager is a leader within the company who models exemplary leadership skills necessary to operate high-performing restaurants. Additionally, this position has overall responsibility for directing the daily operations of the restaurant.

Duties & Responsibilities 3

Ensure the store is fully staffed with a high-caliber team that is able to assist in executing high training standards.
Provide consistent leadership and dedication to manage and lead the staff during business hours.
Conduct performance reviews with team members and consistently holds them accountable through performance management.
Attends business review meetings and holds store meetings to communicate company and area initiatives from business review meetings.
- Manage appropriate inventory levels in products and plan accurately plan for forecasted sales trends.
- Ensures cash policies and procedures are being followed at all times.
- Cultivates a culture of providing the highest level of hospitality between the guests and employees.

Requirements & Skills 3

Minimum two years as a manager within a restaurant operations environment.
Excellent communication and interpersonal skills.
Able to perform a variety of duties, often changing from one task to another of a different nature.
Ability to work in a fast-paced environment and perform with frequent interruptions and/or distractions.
Team-oriented, adaptable, dependable, and strong work ethic.
- Available and able to work all shifts in the restaurant as scheduled to meet the needs of the business.
- Ability to communicate efficiently to help keep all team members informed of business changes and standards.
- Ability to stand for long periods of time while leading the team and serving guests.

Job summary 4

The Restaurant General Manager is responsible for ensuring that guests are provided with a memorable dining experience. The Restaurant General Manager works closely with other Food and Beverage supervisors to ensure operations, food preparation, service, and other back-of-house and front-of-house needs are run efficiently and meet both financial and quality objectives.

Duties & Responsibilities 4

Supervise and coordinate all culinary activities for one of several onsite food and beverage operations
Oversee guest services and resolve issues
Ensure a high quality of ingredients and food preparation
- Train and manage kitchen personnel
- Create and adjust operating and staff schedules to meet restaurant needs
- Adhere to all safety and sanitation regulations

Requirements & Skills 4

Job summary 5

We seek a Restaurant General Manager for our facility. The ideal candidate will possess 10 years of experience in a restaurant.

Duties & Responsibilities 5

Responsible for hiring, controlling beverage and labor cost
Responsible for maintaining health department regulations, training, and employee development.
Oversee guest services and resolve issues
Train and manage kitchen, for & management personnel
- Create and adjust staff schedules to meet restaurant needs
- Adhere to all safety and sanitation regulations
- Compensation and Benefits for the Restaurant Manager

Requirements & Skills 5

Bachelor's degree preferred
Minimum 5 years experience in a restaurant
Must have strong profit and loss operational knowledge
Proven track record in full-service high-volume operation
- Proven leadership skills
- A desire for challenge and a talent for building high-performance teams
- A track record of stability in previous employment

Job summary 6

We are seeking an experienced Restaurant General Manager. Candidates must have high standards and have a passion and dedication for developing people to reach their goals and achieve financial results. Candidates should also have 2+ years of experience in the position.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We are hiring a Restaurant General Manager for our restaurant. The goal of this role is to provide proper training and supervision of all front-of-house personnel, to establish elevated and authentic service, and to ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.

Duties & Responsibilities 7

Requirements & Skills 7

Bachelor’s Degree or Equivalent
Previous Restaurant General Manager Experience required
Previous resort/hotel experience preferred
Excellent leadership skills
Excellent communication skills
- Flexible schedule including evenings, weekends, and holidays
- Understanding of financial statements and labor productivity
- Servsafe & TIPS certified

Job summary 8

Provide restaurant guests with friendly and professional service, excellent food quality, strong price value, and consistency of execution in an attractive, well-maintained environment. Development of an annual marketing plan to penetrate new sales opportunities and maximize use within existing markets. Providing proper guest service requires an employee staff that is thoroughly trained in service sequence and product knowledge while making every effort to meet and exceed the expectations of each and every guest.

Duties & Responsibilities 8

Daily line-ups and regular department meetings
New server, host, and bartender training programs
Ongoing development and training
Daily evaluation of restaurant service performance
Employee discussion and performance management including timely completion of performance evaluations
- Coordination of timely food production
- Work directly with clients who are in-house and contracted to connect and create repeat guests
- Develop long term and short term catering sales strategy

Requirements & Skills 8

Minimum 3 years as a Restaurant GM, Director of Food and Beverage
BA/BS in Hospitality/Restaurant Management, Business, or an equivalent field required.
Proven systems knowledge and experience with Aloha/Avero, Micros, and ADP/eTime payroll or a combination of these systems required.

Job summary 9

We are looking for a Restaurant General Manager to join our growing team.

Duties & Responsibilities 9

Appoint tasks and responsibilities to other managers and team members
- Assist with financial forecasting (P&L, Sales, Budgets, etc.)
- Train, coach and utilize corrective action when necessary
- Other typical responsibilities to ensure ease of operations

Requirements & Skills 9

At least 2 years experience
Familiar with various financial reports, budgeting, etc.
Experience with training, coaching, and corrective action
Outstanding work ethic
- Guest-focused and service-driven
- Demonstrated leadership skills
- Desire to be a part of a winning team

Job summary 10

The Restaurant General Manager is responsible for the total operations of the restaurant, including building sales and all other aspects of profit and loss. The Restaurant General Manager manages the daily operations of the restaurant, including the selection, development, and performance management of employees. In addition, they oversee the safety and sanitation, and quality of food preparation and ensure that guests are satisfied with their dining experience. Responsible for the communication and administration of all company policies and procedures. Reports directly to the Director of Operations.

Duties & Responsibilities 10

Adhere to company standards, brand strategy, and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs while ensuring guest satisfaction.
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, and federal, state, and local laws and ordinances.
Maintain professional image and ensures that staff maintains appearance standards.
Work with corporate staff and culinary staff for efficient provisioning and purchasing of supplies.
- Ensure positive guest experience in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
- Provide direction to employees regarding operational and procedural issues.

Requirements & Skills 10

2 years full Restaurant General Manager experience preferred
Bachelor's Degree or equivalent work experience
Must have a flexible schedule and the ability to work evenings, weekends, and/or holidays based on business demands
A working knowledge of the practices and procedures of safe food handling
Working knowledge of point of sale system
Excellent customer service skills and leadership skills
- Friendly demeanor and positive attitude
- Must be eligible to work in the United States
- Ability to work in a team

Frequently asked questions

What makes a good restaurant general manager?

A good restaurant general manager possesses a combination of skills and qualities that are necessary for the successful operation of a restaurant. Some of the key traits of a good restaurant general manager include:

Strong leadership skills: A good restaurant general manager is able to effectively lead and manage a team of employees, setting clear goals and expectations, and providing guidance and support as needed.

Strong communication skills: A good restaurant general manager is able to communicate clearly and effectively with employees, customers, and other stakeholders, both verbally and in writing.

Strong organizational skills: A good restaurant general manager is able to effectively plan and organize the various tasks and responsibilities required to run a successful restaurant, including scheduling, inventory management, and budgeting.

Strong problem-solving skills: A good restaurant general manager is able to quickly and effectively resolve any issues that may arise, whether they are related to customers, employees, or other aspects of the business.

Strong customer service skills: A good restaurant general manager is able to provide excellent customer service, ensuring that customers are satisfied with their experience and that any issues are promptly and professionally resolved.

Strong financial and business acumen: A good restaurant general manager understands the financial aspects of running a restaurant and can make informed decisions that will positively impact the bottom line.

Passion for the industry: A good restaurant general manager has a genuine passion for the restaurant industry, and is committed to providing high-quality food and service to customers.

Flexibility: A good restaurant general manager is able to adapt to changes in the industry and quickly respond to new trends and challenges.

Attention to detail: A good restaurant general manager pays attention to all the details in the restaurant, from how the food is prepared to how the guests are greeted.

Strong people skills: A good restaurant general manager is able to build and maintain positive relationships with employees, customers, and other stakeholders.

A good restaurant general manager will have a diverse set of skills and will be able to balance the different aspects of the business to ensure that the restaurant is successful.

What is the role of the restaurant general manager?

The role of a restaurant general manager is to oversee the day-to-day operations of a restaurant, ensuring that all aspects of the business run smoothly and effectively. The specific responsibilities of a restaurant general manager may vary depending on the size and type of restaurant, but some common duties include:

Hiring and training staff: This includes recruiting, interviewing, and hiring new employees, as well as providing ongoing training and development opportunities to existing staff.

Managing the budget and financials: This includes creating and managing a budget, monitoring expenses, and analyzing financial reports to make informed decisions about the restaurant's operations.

Managing inventory: This includes ordering and receiving food and beverage supplies, as well as overseeing their storage and preparation.

Managing food quality and safety: This includes ensuring that all food is prepared and served in accordance with industry standards and regulations and that the kitchen and dining areas are kept clean and safe.

Managing customer service: This includes ensuring that all customers receive high-quality service and that any issues or complaints are promptly and professionally resolved.

Marketing and promoting the restaurant: This includes creating and implementing marketing plans and strategies to attract new customers, as well as building and maintaining positive relationships with existing customers.

Managing the restaurant's appearance and atmosphere: This includes overseeing the upkeep and maintenance of the restaurant's physical space, as well as ensuring that the atmosphere is welcoming and inviting.

Managing the schedule and staffing: This includes creating schedules for staff and making sure the restaurant is adequately staffed at all times.

Staying up-to-date with industry trends and best practices: This includes researching new menu items, marketing techniques, and other industry trends, and incorporating them into the restaurant's operations as appropriate.

In summary, the role of a restaurant general manager is to ensure that all aspects of the restaurant are running efficiently and effectively and that the restaurant is providing high-quality food and service to customers.

Olivia Powell
Recruiting expert

Last updated Oct 14

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Restaurant General Manager Job Description

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Frequently asked questions

What makes a good restaurant general manager?

What is the role of the restaurant general manager?

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