Patient Care Coordinator Job Description template and pdf with duties [2024]

Job summary 1

The Patient Care Coordinator works under the general direction of a physician or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting. Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of the clinic.

Duties & Responsibilities 1

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Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services
Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization
- Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse
- Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure
- Facilitate the flow of documents between patient, providers and payers

Requirements & Skills 1

High School Diploma or GED
- One (1) year experience in medical/healthcare setting or two years in a customer service role
- Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
- Electronic Medical Records (EMR) experience

Job summary 2

The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs and schedules patients and visitors. The Patient Care Coordinator also receives cash payments from patients, issues receipts and posts cash payment data.

Duties & Responsibilities 2

Requirements & Skills 2

High school diploma or GED
1+ years of customer service experience
Experience handling high volume of telephone calls and a multi-system phone line
Microsoft Office proficiency
- Ability to handle cash and to count money at high volumes including mathematical computations
- Experience with electronic health records
- Knowledge of medical terminology

Job summary 3

The Patient Care Coordinator acts as primary liaison for Hospital and represents departmental physician(s) within the hospital to patients and families, referring physicians, outside agencies, staff from outside hospitals, and the general public by providing information and advice regarding hospital services.

Duties & Responsibilities 3

Work independently under the general direction of a physician or their designee.
Use ability to triage medical information in a specific medical or surgical specialty.
Use effective oral and written communication with a variety of healthcare professionals, patients, their advocates, hospital and clinic personnel at our hospital and other medical facilities, representatives of insurance companies, and other organizations related to the healthcare industry.
- Request interpreters as appropriate for appointments, admissions, and surgery.
- Use a variety of computer systems such as Epic, PHS, ORCA/Mindscape, One Health Port, and Microsoft products.
- Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures, and specialized pre-procedure instructions.

Requirements & Skills 3

Bachelor's Degree in a medically related or public relations field AND TWO years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.
Knowledge in areas of surgery scheduling, clinic appointment scheduling (Epic), financial clearance, and coordination of care desired.
- Strong Epic scheduling and referral management desired.
- ORCA, Microsoft Outlook, Word, Excel, and Mindscape experience desired.
- Knowledge of medical terminology desired.

Job summary 4

A Patient Care Coordinator coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population.

Duties & Responsibilities 4

Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.
Acts as a point of access for patients, referring providers and the community.
Develops both short and long term goals to ensure programs' success.
- Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.
- Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.

Requirements & Skills 4

High School Diploma or GED (or equivalent experience) and 3 years relevant experience.
Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Job summary 5

A Patient Care Coordinator operates a multiline telephone system to answer incoming calls for specifically assigned locations and any overflow calls. Directs callers to appropriate personnel or the assigned Patient Services Triage staff member by performing the following duties.

Duties & Responsibilities 5

Requirements & Skills 5

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Job summary 6

The Patient Care Coordinator is responsible for the overall coordination of seamless care for patients in a surgical and/or non-surgical setting. They will serve as a mentor and resource to Patient Care Coordinators by providing support, guidance and training as needed.

Duties & Responsibilities 6

Transmit work instructions from the Supervisor/Manager to the staff, assign workload duties to the staff as approved by the Supervisor, ensure transactions are logged and keyed accurately and on a timely basis providing a smooth flow of work through the department and notify the Supervisor/Manager of backlogs.
Evaluate the efficiencies of the team as well as identifying barriers and move to eliminate them where possible.
Assist with monitoring performance and relaying feedback to caregivers and supervisors.
Act as a resource for staff members, troubleshoot most difficult problems within the department and find appropriate solutions.
- Work closely with Supervisor/Manager to continually update and improve functions.
- Assist in planning and implementing new clinic procedures and human resources policies and procedures within the department.
- Be an active participant in a department committee or special project.

Requirements & Skills 6

High School diploma or GED equivalent
Two (2) years Experience in healthcare setting with increased responsibilities or 1 year experience in Patient Care Coordinator type role
Electronic Medical Records (EMR) experience

Job summary 7

The Patient Care Coordinator is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive.

Duties & Responsibilities 7

Triage calls from referring physicians, patients, family members, and others wishing to access care
Requests medical records from referring physicians and outside institutions, reviews them for content and completeness, and organizes them into designated categories for clinician review
Schedules and coordinates patients’ appointments
Collects and enters patient demographic and insurance information and enter into registration databases
- Assists with the financial clearance process as necessary
- Receives and responds to patient feedback
- Responds to other patient requests as appropriate

Requirements & Skills 7

Job summary 8

We are looking for a Patient Care Coordinator.

Duties & Responsibilities 8

Requirements & Skills 8

High school education / GED (or higher)
- 2+ years in Acute Care Facility or Centralized Business Office performing one of various functions including Billing/Coding, Balance after insurance or self-Pay Collections, Appeals processing, Patient Access Department Patient Scheduling, Pre-Service/Financial Clearance, Registration, Financial Counseling, or other functions related to revenue cycle activities in a complex multi-site environment
- Proficiency in Microsoft Office, Word (creating and editing documents) Exce (creating and editing spreadsheets), and Outlook(creating, sending and saving email)
- Knowledge of Medical Terminology

Job summary 9

As a Patient Care Coordinator, you will be responsible for receiving, reviewing, processing, and maintaining new member(s) / group enrollment information.

Duties & Responsibilities 9

Receive paper and electronic enrollment / eligibility applications for new and / or existing customers; prioritize as appropriate and load into the database
Respond to member eligibility or group questions and verify enrollment status
Review enrollment / eligibility submissions to identify any missing data and to validate information provided; reconcile any discrepancies
Submit files to relevant internal teams; provide any updates / changes / additions to enrollment / eligibility applications as needed
Responsible for inventory control of member and group transactions
- Inform customers of enrollment - related policies and procedures; review eligibility guidelines and enrollment criteria to ensure their understanding
- Track and review files to identify performance gaps, eligibility / loading errors, etc. and review those items with appropriate internal teams
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements & Skills 9

High School Diploma / GED (or higher)
1+ years of experience providing customer service
Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management)

Job summary 10

The Patient Care Coordinator performs a variety of front office support tasks within a primary care setting. The Patient Care Coordinator is a key member of a primary care team consisting of a Provider, Registered Nurse, Medical Assistant and Patient Service Representative.

Duties & Responsibilities 10

Manage provider’s daily schedule of patient appointments, working closely with the rest of the care team to adjust as needed for optimum patient care.
Manage incoming calls, electronic messages, paperwork and fax transmissions from patients, pharmacies and other providers, routing to other care team members as necessary for signatures and timely responses.
- Coordinate patient check out process, including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals and authorizing medical record requests.
- Obtain pre-authorization from insurance providers as necessary for specialist referrals, imaging, and procedures. Educate patient to be accountable for their insurance benefit coverage when they have choices between in-network or out-of-network care.
- Maintain up-to-date knowledge of insurance plans and act as a resource for providers, staff and patients who have questions about coverage or pre-authorization requirements.

Requirements & Skills 10

High School Diploma or GED
Previous experience in a customer service capacity managing high-volume calls and appointment scheduling
Previous experience with computer data input
- Previous experience handling confidential information and documentation
- Experience in a healthcare setting
- Experience with EPIC practice management software

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Patient Care Coordinator Job Description

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