Patient Advocate Job Description template and pdf with duties [2024]

Job summary 1

The purpose of the Patient Advocate position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are looking a Patient Advocate. The Patient Advocate identifies and coordinates all aspects of financial obligations for private pay patients. Including, but not limited to, patient relations, physician liaison regarding financial liabilities, deposit estimates and collection. Assures that customer needs and/or complaints related to financial services are responded to and documented in a timely and professional manner and in a way that supports organizational goals, system improvements and recovery strategies throughout the organization.

Duties & Responsibilities 2

Reviews demographic, insurance and financial information, and uses sound problem-solving and decision-making skills to work extensively with patients to identify potential linkages to alternative coverage options
Exhibits strong determination and resolution skills when exhausting funding options that may be available to patients
- Uses critical thinking and research skills to find and assist with applications to alternative coverage options that may include but are not limited to motor vehicle accident coverage, workers comp., victims or crime, COBRA, and community outreach programs
- Assist in the preparation and submission of documents to internal and external departments and agencies as needed
- Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies

Requirements & Skills 2

Associate's Degree or equivalent educ/experience
Three (3) years experience in patient services or medical billing in a hospital business office or five years of experience without degree

Job summary 3

You will have the support and mentoring you need to become the best Patient Advocate you can be! We will help you grow your professional goals, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.

Duties & Responsibilities 3

Assists patients by helping them decipher benefit plan documents, explaining their benefits, explaining the applicable benefit plan policies and/or procedures, and referring them to the appropriate service representatives if additional steps are required.
Resolves eligibility-related discrepancies for patients and clinics, by updating the practice management system with the correct information.
Escalates issues of increased complexity to Team Lead and Manager of Claims Review & Adjudication, according to the department/company standards.
Assists patients & clinics with benefit claims resolution by coordinating with the collections team to escalate the claim for further research and completion.
Accepts payments from patients on their accounts and negotiates payment plans based on department standards for resolution of past due balances.
- Assists clinics with deleting and researching payment errors.
- Communicates and performs necessary follow-up with patients, clinics, and internal departments regarding outstanding issues.
- Maintains friendly, cordial relations with all clients and employees; maintains a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.

Requirements & Skills 3

1-3 years in customer service, preferably in healthcare
High School Diploma or Its Equivalent License

Job summary 4

The Patient Advocate works from the transitioning physician’s office based on the physician’s scheduled hours. In addition, the Patient Advocate is needed to attend certain work-related evening or weekend events as scheduled during the launch.

Duties & Responsibilities 4

Meeting daily with scheduled patients to explain and answer questions
- Enrolling patients and providing doctor with daily updates on progress and sales activity
- Serving as a liaison between the doctor’s staff and the corporate office
- Participating in all staff training sessions and scheduled patient events

Requirements & Skills 4

Associate's degree (A. A.) from two-year College or university and five (5) years related experience and/or training; or equivalent combination of education and experience where two years of related experience equals one year of schooling.
Preferable work experience includes pharmaceutical sales, medical device sales, clinical work, customer service, or other sales experience.

Job summary 5

In this role, the Patient Advocate will identify patients who lack a regular source of primary care and link them to a medical home in the community.

Duties & Responsibilities 5

Requirements & Skills 5

Bachelor's Degree
Experience in customer relations or relationship management
- Outstanding interpersonal skills
- Familiarity & interest in the surrounding community
- Experience working in a healthcare setting

Job summary 6

Under the direction and supervision of the Director of Clinical Services, the Patient Advocate will support the organization’s aim to strive for service excellence. The Patient Advocate is the primary point of contact for filing complaints and grievances. Utilization of tools such as patient surveys, feedback, and trend analysis will be used to guide service improvement initiatives.

Duties & Responsibilities 6

Requirements & Skills 6

Bachelor's degree in a healthcare related field or at least 10 years of health care experience.
Additional related experience may substitute for required education on the same basis.

Job summary 7

The role of a Patient Advocate is to be a champion for our patients and work on their behalf to provide individualized support in the navigation of the order process and to overcome difficult insurance situations.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Patient Advocate assists patients with basic medical and non-medical questions or concerns regarding services performed by the enterprise. Provides multi-faceted support and serves as a resource person for information on community resources. Assists patients in accessing services for which they are eligible. Ensures that all critical tasks are performed on a timely basis.

Duties & Responsibilities 8

Provides information, explanations, and guidance on resources to patients and their family members.
Coordinates with social workers to ensure that all information provided is accurate and consistent.
Assists patients in applying for services they are eligible for and advocates on the patients’ behalf to service organizations or agencies.
Communicates and coordinates with patient transport drivers to arrange transportation for patients for non-dialysis purposes such as personal errands or social events.
Makes visits to patients’ homes when necessary.
Helps administer patient satisfaction surveys while explaining the purpose and benefits of the survey.
- Receives and responds to patient complaints while communicating these complaints to staff and suggesting solutions.
- Attends support group meetings while serving as a resource to attendees.
- Performs other job-related activities as requested.

Requirements & Skills 8

High School Diploma or GED required
- Customer Service experience preferred.
- Must be a member of a federally recognized tribe.
- Current and continuing CPR and First Aide certifications required.

Job summary 9

We are looking for an experienced Patient Advocate to join our team. The Patient Advocate is responsible for coordinating testing services for patients.

Duties & Responsibilities 9

Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
Working with healthcare providers to complete the required documentation and sample submission.
Working with insurance companies to secure the highest possible coverage for patients.
Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
- Employee will be on the phone approximately 60-80% of the time.
- Participate in the Quality Assurance plan.
- Comply with applicable CLIA and HIPAA regulations.

Requirements & Skills 9

Bachelor's degree and more than one year of customer service and reimbursement experience preferred
Excellent interpersonal and communication skills
- Accurate typing skills of at least 65 words per minute
- Excellent listening, transcribing, and self-review skills PC experience, including familiarity with Excel, Word, Internet, and e-mail
- Able to manage several tasks simultaneously, often under pressure

Job summary 10

As a Patient Advocate, you will be responsible for matching the daily volume of incoming client claims to the correct provider using an in-house web based application.

Duties & Responsibilities 10

Requirements & Skills 10

Minimum high school diploma. Baccalaureate degree (BA/BS) from an accredited college or university preferred
Two (2) plus years experience in a medical healthcare claims role dealing with facilities, providers and members is required
Negotiation experience
A proactive, self-starter
A high level of professionalism, organization and flexibility
- Strong organizational skills, demonstrating strong attention to detail
- Strong communication skills, both oral and written
- Excellent organizational skills demonstrating strong attention to detail

Patient Advocate Job Description

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Patient Advocate Job Description

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