Operations Officer Job Description

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Operations Officer Job Description

Job descriptions
Executive

Job summary 1

The Operations Officer is responsible for assisting the Operations Supervisor or Operations Manager with directing, developing, managing, and motivating colleagues involved in back office operations and ensuring the operational integrity of assigned functions and adherence to Bank policies and procedures. Responsible for building and maintaining relationships with internal and external customers and providing exemplary customer service. This is typically a first-line "assistant" supervisor position that focuses on providing technical oversight to assigned staff while gaining supervisory experience.

Duties & Responsibilities 1

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Requirements & Skills 1

H.S. Diploma
Minimum of two years experience in Banking Services or related functions.
Ability to perform functional duties and related positions with minimal supervision.
Ability to interact effectively with all levels of Bank personnel and customers; excellent verbal and written communication skills; excellent interpersonal/customer service skills; knowledge of regulatory requirements and bank policies and procedures.
PC skills required.
- Data entry skills preferred
- Knowledge of lockbox operations preferred
- Ability to handle problem situations with colleagues and clients effectively.

Job summary 2

The Operations Officer will manage a specific geographic station or transnational issues. They will draft, coordinate and/or monitor the production of reporting, and apply knowledge and expertise of operations, tradecraft, and intelligence priorities when providing strategic guidance and operational case management. In addition, Operations Officers are responsible for program management, from traditional operational activities to specialized initiatives and actions.

Duties & Responsibilities 2

Review, vet, prioritize, track, and respond to assigned taskings in response to internal Sponsor and/or external tasking requests (IC, Executive Branch, Congressional, other government organizations as required.
Prepare talking point briefings and compile read-ahead books and background papers as requested in support of liaison visits and policy meetings.
Coordinate issues/actions across the Sponsor and the IC.
- Develop policies, strategies, and plans to advance the missions of the Sponsor, Directorate, Mission Center, or Component.
- Assist with policy, Congressional and budgetary issues.
- Support management of projects and programs.

Requirements & Skills 2

Bachelor's Degree plus seven (7) years of demonstrated directorate core occupation work experience relevant to the position
Demonstrated cable writing and use of customer databases
Demonstrated experience with IC or other USG agencies performing work similar in scope to the program
- Certification in Sponsor basic tradecraft courses
- Direct experience in the directorate
- Prior service in a directorate assignment

Job summary 3

Under the direct supervision of the Operations Supervisor, the Operations Officer is a technical and compliance-driven position that is responsible for maintaining airport safety, security, and operational efficiency. This position is responsible for conducting inspections of the airfield, terminal facilities, and other District facilities/property, and takes corrective action on any unsafe or hazardous condition. This position also provides continuous monitoring of airport activity and responds to incidents and emergency events as required to provide the necessary support.

Duties & Responsibilities 3

Requirements & Skills 3

Graduation from an accredited college or university with a Bachelor’s Degree.
A minimum of one (1) to three (3) years of work experience, is preferred.
High level of proficiency in the use of a personal computer is necessary, including skills in Microsoft Office (Word, Excel, PowerPoint, SharePoint, etc.).
This position requires skills in prioritization, organization, communications interpersonal relations, and the ability to manage multiple projects simultaneously.
- Proven ability to establish and maintain effective working relationships with stakeholders, including coworkers, supervisors, and the public.
- Attentiveness to work procedure in order to reduce the potential risk of injury in work areas.
- This position requires the ability to maintain control and exhibit good public relations under all conditions.

Job summary 4

The Operations Officer is responsible for ensuring that all aspects of branch operations run accurately and in compliance with banking procedures, policies, and regulations.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

We are looking to hire an experienced Operations Officer to assist the Chief Operations Officer (COO) and the Operations Officer. They will be expected to run, operate and oversee the Company’s activities to a high standard.

Duties & Responsibilities 5

Responsible for providing content management system (CMS) reports to the COO.
Reporting any issues arising during regional hours to the COO.
Lead, drive and assist in all Project Management (PM) tasks, regional or global, as assigned by the COO.
Set user access permissions, rights, and authorization in the company’s in-house systems on behalf of the COO, CISO, or CTO for required personnel.
- Maintain, update, and review the operations Risk Management Framework (RMF) on behalf of the COO.
- Assist the Chief Technology Officer (CTO) on any required matters.
- Monitoring other exchanges and crypto-related websites for, amongst other things, initial coin offerings, initial exchange offerings, policy/regulatory developments, whitepaper publications, and information security notifications and logging these on the Regulatory Developments Register (RDR).

Requirements & Skills 5

MSc Degree in a relevant area.
Previous experience in a financial field supporting exchange technical aspects.
Previous experience working in an exchange offering fixed-income, currencies and commodities (FICC), foreign exchange (FX), equities, or cryptocurrency products.
- Advanced Microsoft (MS) Excel skills. You should be able to present data through Pivot Tables, Pivot Charts, and other relevant visual formats/materials (e.g. graphs).
- Conceptualised understanding of how exchange functions and operates.
- Previous experience in producing CMS for FX or Cryptocurrency practice, and can provide reports using data gathering from multiple sources (internal and external).

Job summary 6

The Operations Specialist provides high-level administrative and analytical support to the Chief Operations Officer (COO) and Operations department. Responsible for hotel project support, including scheduling meetings, updating, and analysis of departmental files/documents including financial and survey/statistical research, and inter-departmental coordination involving multiple time zones. Administrator for the Operations department of the company’s internal website. Provides general administrative assistance including recording and updating meeting minutes, expense reports, travel arrangements, spreadsheet work, and presentation preparation.

Duties & Responsibilities 6

Requirements & Skills 6

Minimum 3 years experience in operations, processes, analytics, and project management
BA/BS 4-year degree or foreign equivalency, preferably in Hospitality Management
Excellent organizational skills; strong attention to detail
Must have a superior command of the English language, both verbal & written
- Experience with website content management
- Must be able to travel based on job demands and requirements
- Proficient in MS office including, Word, Excel, PowerPoint, Outlook

Job summary 7

As an Operations Officer you will work closely with the Branch Manager to attain branch and bank goals. You will be responsible for coordinating and participating in the development, implementation, and monitoring of branch operations procedures. You will work as a team member responsible for exceptional customer service standards along with operational soundness and revenue generation.

Duties & Responsibilities 7

Provides bank operations personnel with training and responds to inquiries on operational procedures and practices
Perform standard leadership/management functions such as interviewing and hiring staff, conducting performance reviews, coaching staff to optimum performance levels, taking any necessary disciplinary action, scheduling, managing expenses, etc.
Process all types of routine transactions, including Wire Transfers, Bankcard Advances, Foreign Int’l Remittances, Counterfeit Note Reports, etc.
- Maintain employee files, overdraft/charge-off files, branch retention management, and complete certifications and audits
- Develop, with Branch Manager, specific and measurable metrics establishing goals and defining success
- Compliance with the Bank Secrecy Act and other banking regulations.

Requirements & Skills 7

High school diploma or equivalent.
1-3 years Prior banking experience required.
- Basic computer skills required.
- Prior customer service experience preferred.
- Physical requirements: May sit or stand for extended periods of time and may maneuver bags/boxes weighing up to 50 pounds. May handle/count currency and other documents and will use fine motor skills.

Job summary 8

The Operations Officer directs and coordinates the activities of the retail banking centers to ensure day-to-day operational procedures are in compliance with regulatory and internal security standards. Activates new work procedures, systems, and products to accomplish bank objectives. Takes the lead in researching and resolving complex operational issues within their respective market, and engages corporate security and other support partners, which may include legal counsel, as necessary. Seeks opportunities to improve banking center efficiencies to better serve the clients. Partners with HR and Retail Management in the respective market.

Duties & Responsibilities 8

Requirements & Skills 8

Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Three to five years of banking center experience. Two years of audit experience preferred.

Job summary 9

The Operations Officer performs Banker duties and oversees the day-to-day operations of Bankers to ensure exceptional customer service and properly implemented security measures.

Duties & Responsibilities 9

Opens/closes branch daily, prepares employee schedules and workflows, monitors branch cash general ledger accounts and recap sheet to ensure balance within stated cash limit, and monitors branch proof adjustment general ledger suspense account and clears entries.
Ensures daily processing of customer transactions and branch capture, including mail deposits and night depository transactions.
Ensures proper internal controls and compliance with all bank regulatory requirements.
Ensures branch employees properly handle confidential information, including passwords.
Ensures branch facilities are maintained by communicating needs with facility management.
Serves as a security officer under the direction of the Branch Manager by preparing and conducting monthly security meetings and ensuring all branch employees are knowledgeable of security equipment and procedures.
- Works with Branch Manager to deploy resources that optimize individual/team performance.
- Assumes the role of Branch Manager when he/she is unavailable.
- Performs additional duties and special projects as assigned.

Requirements & Skills 9

High School diploma or equivalent and 2-5 years of consumer banking experience.
Platform and/or teller supervision and cash handling experience.
Knowledge of Regulatory and Compliance Laws and ability to maintain confidentiality.
Excellent customer service and written/oral communication skills.
Understanding of sales management processes and the importance of profiling and cross-selling.
- Ability to multi-task, problem solve, mentor, delegate, and work independently or as a team.
- Skilled in applicable software applications and office equipment.
- Excellent attention to detail and ability to use Intranet/Internet to research and execute.

Job summary 10

The Operations Officer oversees operational activities by keeping informed about operational functions, monitoring staff performance, directly supervising and training personnel in a manner that ensures compliance with audits and operational measures, such as charge-offs and over & shorts, that are satisfactory in order to achieve profit and growth objectives, ensure effective and efficient operational programs, and maintain adequate Bank security.

Duties & Responsibilities 10

Initiate, evaluate, process, and administer their personal portfolio and oversee the office portfolio of mortgage and consumer loans that meet or exceed the Bank’s credit quality, profitability, loan growth, and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank’s lending profit objectives without compromising quality and to minimize customer and Bank loan loss.
- Assists in the creation and management of a sales culture in the office by conducting or overseeing sales meetings ensures that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishes team and individual goals, and develops a quality sales staff which includes hiring, training, motivating, supervising, and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives.
- Utilizes relationship management skills and techniques combined with the Branch Operations Officer’s personal business development efforts to build and service a portfolio of high-priority segment customers in order to achieve new business, income, and growth goals, and service the needs of customers.
- Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication, and initiative with customers and employees in order to ensure an acceptable degree of performance.

Requirements & Skills 10

Frequently asked questions

What is Operations Officer job description?

An Operations Officer is responsible for overseeing and managing the day-to-day operations of an organization. This can include tasks such as managing staff, ensuring compliance with laws and regulations, implementing policies and procedures, and developing and implementing plans to improve operational efficiency. Operations Officers may also be responsible for budgeting, forecasting, and monitoring financial performance. They may work in a variety of industries, including manufacturing, healthcare, finance, and government. The specific duties and responsibilities of an Operations Officer can vary depending on the size and type of organization they work for.

What skills does an Operations Officer need?

An Operations Officer typically needs a combination of technical, business, and leadership skills. Some key skills that are commonly required for this role include:

Leadership and management: The ability to lead and manage teams effectively, delegate tasks and responsibilities, and make decisions that positively impact the organization.

Strategic thinking: The ability to think strategically and develop plans to improve operational efficiency and achieve organizational goals.

Problem-solving: The ability to identify, analyze and solve problems quickly and effectively.

Communication: Strong verbal and written communication skills to effectively communicate with staff and stakeholders.

Project management: The ability to plan, organize and manage projects from start to finish.

Technical skills: Knowledge of the specific industry and technical skills required to perform the job, such as manufacturing processes or healthcare regulations.

Financial management: Knowledge of budgeting, financial forecasting, and the ability to interpret financial reports.

Risk management: The ability to identify and mitigate potential risks to the organization.

Continuous improvement: The ability to identify and implement processes to improve efficiency and reduce costs.

Flexibility and adaptability: The ability to adapt to changing circumstances and priorities, and to work well under pressure.

Olivia Powell
Recruiting expert

Last updated Oct 14

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Frequently asked questions

What is Operations Officer job description?

What skills does an Operations Officer need?

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