General Manager Job Description

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General Manager Job Description

Job descriptions
Executive

Job summary 1

General Manager blends business acumen and operational knowledge to drive business results while building a high-performing team. This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the achievement of sales goals, operations, staffing, and performance management of employees. General Manager reports to the CEO. You will need proven operational prowess, marketing savvy, and a growth mindset, as well as the ability to manage a team to execute Company’s vision.

Duties & Responsibilities 1

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Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.
Reviews analyses of activities, costs, operations, and forecast data to determine department or division progress toward stated goals and objectives.
Confers with the CEO and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
Develops, reviews, updates, and implements business strategic planning, including sales, financial performance, and new product development.
Oversees departments to review operating reports and resolve operational problems to ensure minimum costs and prevent operational delays and meet future growth.
Oversees key projects, processes, and performance reports, data, and analysis.
- Reviews and supports development and sales to oversee design concepts with fundamental or new technology used for new or existing products or improvement to provide cost reduction, customer requirements, and market growth.
- Reviews operations and plans to meet requirements for sales planning and ascertain manufacturing or outsourcing requirements to develop new markets.
- Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning, and submittal for capital expenditures.

Requirements & Skills 1

Job summary 2

General Manager directs the overall operation of the service and is also responsible for all aspects of contract compliance, oversight of the local management team, and employee workforce.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

General Manager will oversee operations and tasks performed at the respective office to ensure all facets run smoothly and at a profit, make necessary decisions for the office to ensure compliance with company and government regulations, and direct the workflow of drivers, packers, and helpers as needed, ensuring a positive experience for the customer through training and a positive work environment for employees.

Duties & Responsibilities 3

Review financial statements to determine where improvements need to be made
Meet with associates regularly to communicate expectations and scheduling
Assign work to subordinates in a manner that is conducive for the office to run profitably and efficiently as well as follow up on assigned tasks
Intervene as necessary in all facets of the office
Determine ways to advertise and get leads on potential moves
Authorize invoices for payment and transmit invoices to the corporate office
- Make any personnel decisions as necessary including hiring or recruitment, terminations, evaluations, and disciplinary reports
- Report any significant issues to the Regional Vice President for further action as needed
- Other duties as assigned

Requirements & Skills 3

Knowledge of company systems
Ability to problem solve effectively and efficiently
- Ability to take charge frequently
- Preferred: Bachelor's degree
- Required: Previous managerial experience

Job summary 4

As a General Manager, you will lead the success of your team by setting the bar high for performance. You will coach, develop, and lead your team to reach Company objectives and metrics in a fast-paced, dynamic, and high-energy environment. Along the way, we'll provide you with a training and development program to help you move your career forward.

Duties & Responsibilities 4

Oversee, coach, and develop all store team members to build new business and maintain store profitability. This includes training team members on systems, policies, compliance, account management, recovery, and daily performance reports.
Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train team members on various performance reports.
Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.
Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planograms and ensuring seasonal and promotional marketing materials are displayed properly.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels.

Requirements & Skills 4

Job summary 5

We are seeking a General Manager who will provide support, leadership, and direction to the assigned operating locations to ensure the delivery of annual business plans. He/she will control the daily operation of our contract with company procedures.

Duties & Responsibilities 5

Requirements & Skills 5

Must have a minimum of five (5) years of management and leadership experience.
BS/BA degree preferred.
Excellent interpersonal skills.
- Commitment to developing team members.
- Embrace a collaborative leadership style.
- Great PC and report development skills (e.g. MS Office).

Job summary 6

General Manager is responsible for the overall performance of the warehouse, including operations, customer service, office operations, and IT. General Manager plans organizes, staffs, directs, and controls all office activities. The selection, professional development, and motivation of all warehouse employees are key responsibilities. General Manager is also accountable for achieving prescribed company objectives regarding cost, productivity, customer service, and profit.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

General Manager will oversee all operations. General Manager is responsible for oversight of all departments. This position is responsible for all financials and labor relationships with the client.

Duties & Responsibilities 7

Manages all profit centers' budgets.
Manage the client and community relationships, while providing hands-on execution management of operations.
- Recommends methods, resources, and implementation for improvement based on operational needs/capabilities.
- Builds develops and manages a Management team capable of carrying out needed organizational objectives.
- Assisting in the design of improvements to optimize financial performance and operational productivity.

Requirements & Skills 7

Bachelor’s degree level education highly preferred in an area of Business Management.
A minimum of 5 years of previous experience in creating and managing a department budget; creating and managing product sales, and implementing operational programs and initiatives.
- A minimum of 3 years of previous experience in directing the work of multiple-unit managers.
- A minimum of 2 years of previous experience in financial controls and analysis.
- Previous experience in a General Manager role preferred.

Job summary 8

We are seeking a dynamic and experienced General Manager. General Manager will oversee all operations and guest relations efforts, oversee venue systems, hire and lead a staff of full-time and part-time employees and maintain first-class standards. The candidate will have a sincere commitment to and a deep understanding of the value of operational excellence and outstanding customer service.

Duties & Responsibilities 8

Instill a culture within the entire venue staff that values customer service excellence and internal collaboration to achieve goals and maintain exceptional employee standards and the physical appearance of the venue and attraction.
Manage venue to maximize profits and work within budgetary parameters.
Maintain and improve operational strategies to maximize the level of service.
Work closely with the marketing and sales teams to support promotions and programs that maximize revenue
- Direct staff to ensure adherence to all policies and procedures. Oversee all matters concerning personnel, recruitment, hiring, and employee performance.
- Oversee box office operations and revenue management with CFO.
- Manage all outside vendors and service contracts, maintain a good working relationship with the landlord, and ensure compliance with all local regulations and government agencies.

Requirements & Skills 8

Bachelor’s Degree required.
Fully committed and dedicated leader experienced in customer service and sales support to maximize profitability.
Minimum of five (5) years in a senior management role.
Strong communication, organizational, analytical, and interpersonal skills required.
Ability to work well with groups and individuals from a wide variety of ethnic, cultural, and economic backgrounds.
- Working understanding of box office procedures.
- Must be available to work a flexible schedule to include nights, weekends, and holidays.
- Experience in overseeing special and private events supervising outside hospitality vendors; caterers, special event suppliers, etc.

Job summary 9

General Manager manages the sales, service, and administrative responsibilities at their assigned locations. Duties will include creating and implementing a market-specific sales strategy for their area.

Duties & Responsibilities 9

Requirements & Skills 9

Bachelor's degree or equivalent work experience.
Five years or more sales experience, preferably regional.
Prior Management experience over multiple locations preferred. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Job summary 10

General Manager manages all aspects of the department including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll by hotel policies and procedures keeping with the expectation and policies of the company.

Duties & Responsibilities 10

Requirements & Skills 10

High School Diploma or GED equivalent. A minimum of 2 years- of experience in team management or supervisory experience.
Will be required to work nights, weekends, and holidays.
Will be required to work in a fast-paced environment.

Frequently asked questions

What is the role of a general manager?

A general manager is responsible for overseeing the operations of an organization and ensuring that it meets its strategic and financial goals. The specific role of a general manager can vary depending on the industry, company, and job requirements, but generally, a general manager is responsible for the following tasks:

Developing and Implementing Strategies: General managers are responsible for developing and implementing strategies to achieve the organization's goals, such as increasing revenue, reducing costs, or expanding into new markets.

Financial Management: General managers are responsible for managing the organization's finances, including creating and managing budgets, analyzing financial reports, and making financial decisions that align with the organization's goals.

Managing Staff: General managers are responsible for managing staff, including hiring and training employees, setting performance goals, and providing feedback and coaching.

Managing Operations: General managers are responsible for overseeing the day-to-day operations of the organization, including managing projects, coordinating teams, and ensuring that work is completed on time and within budget.

Business Development: General managers may be responsible for identifying and pursuing new business opportunities, such as partnerships, collaborations, or acquisitions.

Building and Maintaining Relationships: General managers must build and maintain positive relationships with customers, vendors, investors, and other stakeholders.

Compliance: General managers must ensure that the organization complies with all relevant laws and regulations, including labor laws, environmental regulations, and tax laws.

Reporting: General managers must produce regular reports on the organization's performance, including financial reports, operational reports, and progress reports on strategic initiatives.

Overall, a general manager is responsible for the overall success of the organization, and the job requires a combination of leadership, strategic thinking, financial management, and operational skills.

What makes a good general manager?

A good general manager possesses a combination of skills, experience, and personal qualities that enable them to effectively lead an organization and achieve its goals. Some of the key factors that make a good general manager include:

Leadership: A good general manager must be able to lead and inspire their team to achieve the organization's goals. They should be able to motivate their team, delegate responsibilities, and provide guidance and support.

Strategic Thinking: A good general manager must be able to think strategically and develop plans to achieve the organization's long-term goals. They should be able to analyze data and make informed decisions.

Financial Management: A good general manager must be able to manage the organization's finances effectively. They should have a strong understanding of financial reports, budgeting, and forecasting.

Communication Skills: A good general manager must be able to communicate effectively with all stakeholders, including staff, customers, investors, and board members. They should be able to articulate their vision and strategy, provide feedback, and handle difficult conversations.

Operations Management: A good general manager must be able to manage the day-to-day operations of the organization. They should be able to coordinate teams, manage projects, and ensure that work is completed on time and within budget.

People Management: A good general manager must be able to manage people effectively. They should be able to hire and train staff, set performance goals, provide feedback and coaching, and handle conflicts.

Adaptability: A good general manager must be adaptable and able to handle change. They should be able to adjust their strategy and operations to respond to new challenges or opportunities.

Integrity: A good general manager must have high ethical standards and act with integrity in all their dealings. They should be transparent, honest, and accountable for their actions.

Overall, a good general manager must possess a wide range of skills and personal qualities, including leadership, strategic thinking, financial management, communication, operations management, people management, adaptability, and integrity, to effectively lead an organization and achieve its goals.

Olivia Powell
Recruiting expert

Last updated Sep 27

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General Manager Job Description

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Frequently asked questions

What is the role of a general manager?

What makes a good general manager?

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