We are seeking an IT Support Engineer to provide world-class, white-glove support to our Senior Executives and their Administrative Assistants. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability.
To be successful, this person must show initiative, be motivated by technology, and customer service delivery that builds trust while possessing great attention to detail.
This role requires a very high level of technical proficiency and requires an individual with executive presence and excellent written and verbal communication skills.
You must be able to quickly and effectively diagnose and resolve issues related to PCs, MACS, mobile devices, printers, videoconferencing and collaboration technologies, business application software, telecommunication issues and potentially local network issues.
It Support Engineer Duties & Responsibilities 1
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The IT Support Engineer works as a front-line responder and member of a 24/7 global team. This role is critical to ensuring our products are available, so our customers are protected. This fast-paced team requires excellent communication skills, analytical thinking, problem solving.
It Support Engineer Duties & Responsibilities 2
It Support Engineer Requirements & Skills 2
It Support Engineer Job summary 3
This position will manage the performance of all IT equipment such as computers, network devices, servers, printers, and VoIP phones of our managed service clients. The IT Support Engineer is the primary technical contact for the client and ensures that service delivery aligns with standards. This individual will have an in-depth knowledge of the client’s IT environment, company culture, and business requirements, with the desired goal of reducing the amount of reactive support required. Customer satisfaction, low tickets per endpoint and fast ticket resolution times are the primary objectives of the IT Support Engineer.
It Support Engineer Duties & Responsibilities 3
It Support Engineer Requirements & Skills 3
It Support Engineer Job summary 4
This job opportunity is due to the continued sustained growth of our company. The ideal IT Support Engineer for this position has is focused on customer service and enjoys working closely with business professionals as an expert technical consultant. You have an unrelenting passion for excellence and improvement both personally and professionally. You enjoy working with people and have a friendly and engaging personality. You just also happen to be a highly skilled technologist.
It Support Engineer Duties & Responsibilities 4
It Support Engineer Requirements & Skills 4
It Support Engineer Job summary 5
We are seeking a motivated, results-oriented IT Support Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. The IT Support group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company as a whole. We are looking for someone who is technically proficient, has an eager attitude, a professional demeanor, and solid communication skills. This IT Support Engineer role will work with smart, driven colleagues, and help power our people to productivity.
The It Support Engineer is responsible for triaging and troubleshooting client issues, meeting or exceeding Service Level Agreements, documenting fixes and environments, and ensuring a high level of customer satisfaction. This position also includes leadership responsibilities such as providing an escalation path for issues to other members of the service desk (for both technical and customer service-related items), assisting other service desk personnel in meeting their job requirements through coaching and support, and aiding the leadership team in carrying out initiatives by educating team members and enforcing accountability.
It Support Engineer Duties & Responsibilities 7
It Support Engineer Requirements & Skills 7
It Support Engineer Job summary 8
The IT Support Engineer is responsible for working with customers onsite, traveling or work at home users on computer use. This position will get involved in virtual desktops, physical desktops, laptops, workstations and other computer technology on the manufacturing assembly floor as new requests or upgrading to better equipment. This role will also assist in network trouble shooting and mobile devices.