It Support Analyst Job Description

Job summary 1

The IT Support Analyst is responsible for installing, configuring, deploying, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, and associated peripherals and software. The IT Support Analyst will report to the IT Support Manager and will work closely with other members of the IT department to support all end users.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The IT Support Analyst supports our science by supporting the technology used by our researchers. Supports departmental computing resources. Plans, coordinates and implements department-level work required as part of organizational IT projects (e.g. vulnerability management, hardware and software replacements and upgrades). Provides desktop computer support for department staff. Assists staff in meeting atypical computer needs. Monitors and addresses issues relating to patch management. Collaborates with enterprise IT in adapting organizational procedures to fit a scientific environment. This individual contributor is primarily responsible for providing first and second level support to resolve difficult or complex problems, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

Under general supervision, the IT Support Analyst supports and maintains desktop computer systems, peripherals and office equipment both in the office environment and at remotely located Managed farm clients. This position will act as a first-level resource for installing, maintaining and updating selected software and hardware products in the office and at remotely located farms. Additionally the IT Support Analyst assists in implementing practices that will more effectively utilize resources. The IT Support Analyst must be able to communicate effectively, both verbally and in writing, to the client while maintaining confidentiality with regard to the information being processed, stored or accessed.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The IT Support Analyst supports and maintains assigned business applications within their operating environment and assists with production support for analysis and resolution of issues in accordance with established service level agreements. Ensures applications and systems are optimally performing and available while delivering the services needed by the line of business. Completes application and system testing and configuration activities including documenting and validating changes made to applications. Coordinates the planning, development and participation of user acceptance training. Collaborates with line of business partners and Information Technology partners to provide timely and accurate resolution to requests for service, access and support. Assists less junior level team members as needed.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

A global leader in the video games and entertainment software industry, is currently seeking an IT Support Analyst. We are looking for a well-organized professional with exceptional customer service skills to support our local office.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The IT Support Analyst is responsible technical and analytical position supporting the City's enterprise hardware, software and network infrastructure. Responsibilities include, but are not limited to, supporting, maintaining and upgrading all City Desktops, Laptops, Tablets, Smart Phones, Printers, Copiers, Telephones, Active Directory accounts and related enterprise & standalone software applications. Work is performed under limited supervision from the IT Support Manager or IT Support Analyst, Senior.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We're seeking an IT Support Analyst. The analysts will be a support resource for enterprise device maintenance and issue resolution. This role troubleshoots end-user device and software errors and will collaborate with both internal and external parties in resolution practices. Our IT department supports a wide range of solutions including, but not limited to: virtual servers, document management systems, O365, SQL, consumer mobile devices, VPN and VOIP.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We're filling a full time IT Support Analyst. This role provides help desk support and maintenance of the computer desktop environment for all US locations in. Tasks include but are not limited to end user support, PC maintenance, upgrades and configurations on computers along with printers, wireless routers, network switches, etc. This will be accomplished both remotely and onsite.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The IT Support Analyst will be responsible to ensure appropriate technical support to end users, participate in managing corporate IT assets and perform various related tasks to deployment, installation, repair and configuration of software and equipment for corporate laptops/desktops and mobile devices.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are looking for technically skilled candidates with excellent interpersonal skills for the IT Support Analyst role. As an IT Support Analyst you will be an integral part of our community, completing in depth analysis and troubleshooting with our customers. Diagnosing and troubleshooting issues is just one part of the role we play. Identifying root causes for community-wide process improvements—this is where we take it to the next level. Join us and be a part of the team that will help guide our organization through our next phase of growth and impact.

Duties & Responsibilities 10

Requirements & Skills 10

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