It Program Manager Job Description template and pdf with duties [2024]

Job summary 1

An IT Program Manager will manage more than one project at given point of time and oversee applications currently running in production. The IT Program Manager will lead a small team of Data Analyst, and oversee a team of Data Integration/ETL developers and Quality Assurance resources. He/she will interacts with business users, vendors and other IT teams to manage and deliver various phases of SDLC process. He/she will be fully responsible to estimate and manage cost for resources, products and in other expenses for application.

Duties & Responsibilities 1

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Program Management - Creates appropriate project documentation, balances stakeholder needs, and effectively negotiates tradeoffs between scope, schedule, and budget; Balances needs of multiple stakeholders.
Schedule Management - Creates, manages, and understands impacts to project scope, constraints, and schedule. Manages multiple projects according to work plan. Performs critical path analysis
Cost Management - Develops and routinely reassesses project budgets to account for variances and ensures accuracy. Creates budget reports to compare actual with forecasted costs
Communication Management - Creates performance and status reports for relevant stakeholders
Team Mentoring and Leadership - Works with team members to set and achieve development goals. Provides constructive feedback throughout the project lifecycle. Performs effectively as a mentor for individuals in ways that contribute to the development of future leaders
Risk & Issue Management - Develops and manages project risk and issue management plans. Analyzes risks by probability and severity to assess their impact on project delivery. Implements procedures to mitigate risk threats. Utilizes available tools for identifying and tracking issues such as the Delivery Risk Assessment, risk workshops, and Clarity.
- Change Request Management - Identifies and develops strategy for changes in scope, schedule, and cost. Develops strategic rationale for change including costs, benefits, tradeoffs, etc.
- Domain knowledge – AML and Fraud monitoring practices in industry
- Technical expertise – Data understanding, Data Integration and Testing practices

Requirements & Skills 1

Minimum of five (5) years of experience working in an information technology position
Minimum of five (5) years of project management experience managing projects through the full life cycle
Minimum of five (5) years of experience in Financial Services
Experience in project management software tools like JIRA, Microsoft Project, Clarity
Experience either AML or Fraud or Cyber Security domain
- Experience working with Anti-Money Laundering and/or Fraud Detection Systems (Mantas, Actimize, SAS, or similar)
- Experience working MS products like PowerPoint, Excel, Visio
- Scrum Master or PMP or SAFe/Agile certification suggested but not mandatory

Job summary 2

The IT Program Manager reports to the Bureau Chief and oversees the relationship between information technology and programmatic operations by designing, implementing, and integrating technology solutions which support information systems used in all five divisions and the Director’s Office. The position will interface with departmental leadership to recommend overarching business strategies and their impact regarding the purchase of off-the-shelf solutions, procuring outside custom development, and/or designing in-house business solutions to meet the needs of the business partners and the clients served.

Duties & Responsibilities 2

Tasking, supervising, and mentoring seven staff members, contractors and other resources;
Providing professional advice, subject matter expertise and problem-solving techniques to internal and external customers;
Working with department leadership to develop long and short-range technology plans;
Developing, implementing and maintaining project plans for new and ongoing technology projects;
- Executing request for proposals and contracting processes for new technology initiatives;
- Working with business systems analyst on new requirements or production issues; and
- Developing and enforcing technology standards within the bureau.

Requirements & Skills 2

Effective people management and hands-on technical skills demonstrating the ability to lead a team of specialists utilizing best practices in application management and support services;
Proven ability to both develop functional/business requirements and turn them into technical options and solution designs/architectures;
Strong project and task management skills;
Effective oral and written communication skills to engage, influence and articulate technical business issues and solutions to a variety of stakeholders;
- Excellent analytical, problem solving and decision-making skills within functional and technical areas; and
- Proven ability to interpret functional/business requirements into technical options and solution designs/architectures, as well as timelines and costs for implementation, including deployment recommendations;
- Bachelor's degree in Information Management, Computer Science, Mathematics, or closely related field.

Job summary 3

As an IT Program Manager in Information Technology, you will manage complex programs that span across multiple departments. This high visibility role requires working with partners throughout the company including executives to ensure alignment, communication, and delivery. Not only will you communicate with businesses, technology, audit, risk, fraud, and finance executives, you will build relationships with them. You will foster an environment of engineering excellence and innovation that will be data driven in your approaches. You must have a proven ability to operate in an ambiguous, fast-paced environment.

Duties & Responsibilities 3

Support prioritize initiatives working with cross-functional, inter-departmental teams to align and drive programs.
Work closely with the IT Team, partners, and vendors to proactively and regularly identify challenges that require operational solutions.
Identify, document, and resolve dependencies related to people, product, and processes.
Effectively manage time, cost, and quality of output on assigned programs.
Conduct program level risk assessment and mitigation.
- Interface with a wide variety of stakeholders from IC to Senior Management.
- Perform Project Planning, Budgeting, Project Tracking and be instrumental in driving continuous improvement.
- Develop and distribute appropriate communication to stakeholders and to management with the budget, risks, schedule, and other key factors.

Requirements & Skills 3

Job summary 4

We are looking for an IT Program Manager to join our team. The selected candidate will provide Program Mangement and lifecycle support for enterprise service delivery and solutions, including problem resolution and solutions management that begins with the initial customer touchpoint for service and concludes with the successful resolution of IT Incidents and Work Orders including analysis, statuses and reporting. Implement the capability to deliver world-class IT customer service. The scope of the program includes the end-to-end solution for customer facing desktop support, active directory, windows/system administration, local network management application support, software delivery functions, and IT Equipment Accountability. This position is contingent upon contract award.

Duties & Responsibilities 4

Responsible for the successful technical, schedule, and cost performance of a major program, or multiple programs, through subordinate program/project managers, in accordance with contract requirements and company policies, procedures and guidelines.
Acquire follow-on business associated with areas of responsibility and supports new business development by leading major proposals personally, or through subordinate program/project managers.
Manage a directorate within a division. Has supervisory and developmental responsibilities within a functional area.
The program director manages one or more projects or programs, may manage an operating office and supervises professional and technical personnel performing in their customary disciplines.
Maintain aggressive efforts to achieve objectives. Acts as a technical liaison with vendors.
Train and supervise personnel.
- Assist in proposal process and coordinates with Pricing Department when required.
- Responsible for all phases of the program budget.
- Perform analysis for contract reviews with various software.

Requirements & Skills 4

Requires a Project or Program Management certification (i.e. Project Management Professional (PMP) certification or other equivalent/recognized Project or Program Management certification); Project or Program Management certifications from accredited institutions are required.
Requires 5 years of experience in program management
Requires 12 years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields
- Requires experience with the Information Technology Acquisition process and its milestones
- Requires experience in analyzing a variety of source documentation and supporting the creation of acquisition documentation.
- Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC).

Job summary 5

The IT Program Manager performs day-to-day management of the program, and develops long-term and strategic objectives to ensure customer requirements are satisfied. Performs horizontal integration planning, and interfaces with other functional areas, ensure that technical solutions and schedules are implemented in a timely manner.

Duties & Responsibilities 5

Direct daily operations of department, including analyzing workflows, establishing priorities, developing standards and setting deadlines.
Assign and review the work of all computer-related team members.
Ensure that all tasks are completed on schedule, customer tasking guidance is clear and unambiguous, contract personnel are qualified to perform the tasks, and potential personnel problems are prevented.
Review and approve all systems charts and programs prior to their execution.
Analyze computer and information needs of customer organizations, including operational and strategic perspectives. Define immediate and long-term personnel and equipment requirements.
Coordinate problem resolution with various task managers, coordinate schedules, new resource requirements, training needs, and task clarification.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Plan and coordinate activities such as installation and upgrading of hardware and software, programming and systems design, development of computer networks, and implementation of Internet and intranet sites.
- Establish and apply streamlined processes and procedures that enable team to rapidly respond to surge requirements for increased contract personnel. Assure SLA requirements are met.

Requirements & Skills 5

Possess knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources, economic and accounting principles and practices and the financial market.

Job summary 6

The IT Program Manager will serve as a dedicated point of contact providing constant interactions with the Program Management Office (PMO), College Project Teams (CPTs), District and College IT staff, architect/design team, building contractors, systems installers, and vendors to ensure design and functional requirements are met. The IT Program Manager will respond to all of technology project requirements and provide the CPT with the necessary support to successfully deliver construction projects on time and on budget.

Duties & Responsibilities 6

Documents and reports all project data accurately and in a timely manner
Create Meeting Minutes for all meetings attended
Successfully deliver IT projects on schedule and within budget
Follow and successfully execute program Quality Management System
Report and collaborate with Program Management Office on all IT project matters
Review and develop IT related contract documents and ensure deliverables are complete and accurate
- Develop detailed technical scopes of work to support IT projects
- Evaluate vendor/contractor’s job performance and compliance with scope documents. Review and evaluate IT project submittals.
- Coordinate budget and schedule information with the Relocation Project Manager regarding

Requirements & Skills 6

5 years of experience in management of multiple IT projects
Experience managing multiple IT projects with differing complexities and size
Experience within a capital improvement programs and familiarity with relevant codes and standards
Demonstrated experience reviewing and approved Division 27 and 28 Drawings and Specifications.
Demonstrated experience with performing takeoffs for design/construction and developing IT Equipment Budgets
Experience developing scope documentation, bill of materials, and validating all components for IT projects
- Detailed involvement of all parts of the project life cycle, to include planning, design and closeout in regard to IT
- Experience facilitating and coordinating end user training sessions
- Experience utilizing BIM, Revit, and/or Bluebeam

Job summary 7

We are seeking a talented IT Program Manager for the management of our infrastructure projects for all commercial and government clients.

Duties & Responsibilities 7

Requirements & Skills 7

7+ years’ experience leading and managing multiple projects that span 8- 12 months PMP certified desired
Experience with managing network transitions and new designs preferred
Excellent written and oral communication skills
Previous experience managing infrastructure projects highly desired
Experience with Asana desired
Understanding of government contracts, processes, and proposals desired
- Minimum 7 years’ professional experience
- Current PMP Certification
- Minimum 4 year degree or equivalent technical study

Job summary 8

The IT Program Manager will consult on, supervise, and manage the technical direction of multiple Pharmacy Benefit Manager migrations across Company's health plan clients. These projects/programs will be performed in collaboration with project team members and stakeholders, ensuring integration, coordination, timing, and consistency of process throughout. The IT Program Manager is responsible for identifying and evaluating current state PBM infrastructure and recommending future state according to client needs, PBM capabilities and industry best practices. As such this role is required to have working knowledge of the technical components necessary for a successful PBM implementation including eligibility, accumulators, benefits, digital/web portals, reporting and claims.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The IT Program Manager will oversee a set of projects of different sizes. The role will be accountable for all projects under their purview and will assure projects meet the business objectives and requirements of stakeholders, are delivered on time and on budget, and meet or exceed expectations for quality and ease of adoption. This person will play a critical leadership role throughout the life of the projects that they oversee from project charter development through plan, analyze, build, test, deploy and close stages. The role will hold project managers accountable for compliance with the project governance processes and adherence to project delivery best practices and methodologies. In addition to resource management and project oversight responsibilities, the IT Program Manager may be assigned to manage projects. In this capacity, the role will act as a project manager and will be responsible for meeting scope, time and budget goals. As a project manager, the role will be responsible for compliance with the project governance processes and adherence to project delivery best practices and methodologies.

Duties & Responsibilities 9

Requirements & Skills 9

Proficient with Microsoft Word, Excel, PowerPoint and at least one portfolio management tool.
Travel (including some international) may be required.
Eight (8)+ years of mid-senior level IT experience, preferably in a large law firm or professional services firm, preferred.
Six (6)+ years of overseeing and leading teams in the successful delivery of technology and practice or law firm related projects preferred.
- Prince2 / PMP certification desirable.
- Substantial project management experience with increasing responsibility and scope/complexity of projects.
- Experience in managing and working with teams in different countries and with different cultures.

Job summary 10

The role of the IT Program Manager is to establish and maintain appropriate governance arrangements for the program that ensures the successful implementation of the outcomes derived through the change.

Duties & Responsibilities 10

Provides leadership for those involved in the development, design, and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.
Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.
Provides direction for the effort required to protect the company's data, tools, and information systems.
Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
- Usually requires subject matter knowledge of user group for practical application of system characteristics.
- Coordinate delivery of services to user groups and ensures IT service is uninterrupted.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Requirements & Skills 10

Bachelor’s degree
5+ years of experience with a bachelor’s degree or 3+ years of experience with an advanced degree
- Previous Medtronic experience
- Scrum Master experience
- Project Professional experience

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It Program Manager Job Description

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