It Coordinator Job Description

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It Coordinator Job Description

Job descriptions
Information Technology

Job summary 1

As an integral part of the IT department, the IT Coordinator will support the maintenance, documentation, and end-user support for the organization’s technology systems. The IT Coordinator must be highly organized and enjoy working within a fast-paced and mission-driven organization. The ideal individual will possess the willingness to learn new technologies and skills and will exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The IT Coordinator will provide supervision for the daily operations of the IT Service Desk. The IT Coordinator is the first point of contact for all IT-related issues including monitoring performance and identifying areas for improvement. This position will work collaboratively with all Computer Services teams and external vendors, to provide effective and efficient incident management.

Duties & Responsibilities 2

Responsible for the physical management of the Service Desk space, including service desk staffing and scheduling.
Research, document, publish and update Service Desk procedures to increase Service Desk efficiency and customer service.
- Provide training and technical guidance to the Service Desk team members.
- Routinely review Service Desk customer service requests to ensure that all requests are properly documented, processed, and managed.
- Assist other technical support staff as needed.

Requirements & Skills 2

Two years of experience supporting Windows and/or macOS computers in a networked environment.
Previous success in a customer-oriented IT support group.
Ability to interact and work with faculty, staff, and students in a collegial manner.
Demonstrated success working in a collaborative team-oriented environment that balances multiple projects.
- Previous experience leading training and/or coordinating activities for an information technology function.
- High School or GED equivalent diploma
- Relevant education and experience may be substituted as appropriate.

Job summary 3

Entry Level position for an IT Coordinator who will maintain our technology equipment regularly. You will be responsible for ensuring that all computers within the company work efficiently and effectively, enabling students and employees to work without issues. One of your main duties as an IT Coordinator is to troubleshoot lab computer issues that arise during usage and to find a permanent solution to prevent future similar errors. Additionally, you will be responsible to make sure campus wifi, VOIP, network computers, printers, iPads, and media rooms are working in optimum condition.

Duties & Responsibilities 3

Requirements & Skills 3

Ability to work independently and follow instructions.
Must be able to troubleshoot hardware and software issues (Win10).
Basic knowledge of Microsoft office suite.
- Basic knowledge of networking (must know what is an Ethernet cable, patch panel, switch, router, access point, etc…)
- Basic knowledge troubleshooting printer issues.
- Basic Knowledge of VOIP (Dialpad).

Job summary 4

The IT Coordinator serves as the liaison to Corporate office departments in response to general IT requests, support, and procurement. The IT Coordinator is responsible for sourcing, procuring, and coordinating the delivery of personal technology solutions, such as monitors, docking stations, non-standard software, mobile phones, and printers. The IT Coordinator is responsible for the general administration of the IT department, including ordering and organizing necessary office supplies, maintaining common work areas, and coordinating team events. The IT Coordinator provides executive support to the IT department head, including the processing of expense reports, travel management, meeting planning/organization, and phone coverage. The IT Coordinator also will support the other IT Department leaders with function-specific or general processes and support. Occasional off-hour support may be required.

Duties & Responsibilities 4

Act as the general point of contact for the IT department; engage the right resources to support Customer requests
Source, procure and coordinate delivery of IT peripherals and non-standard software for corporate office employees
Support VIPs, and other users, with mobile phone upgrades, orders, and plan changes; monitor for international travel and adjust plans as necessary
- Act as the department coordinator for team events and meetings to support, plan, coordinate, and lead department events, such as for employee engagement or projects
- May include, but not limited to: Identifying and reserving meeting space, ensuring necessary food and beverage are provided and meeting facilities have adequate resources to accomplish the purpose of the event/meeting
- Maintain common office areas, and office supplies and manage to schedule for meeting rooms

Requirements & Skills 4

Associate’s Degree or higher in Business Administration or 3 years relevant experience with a High School diploma
Solid Microsoft Office skills (Outlook, Excel, Word, PowerPoint)
Strong aptitude to learn new tools and platforms with minimal formal training
- Experience with SharePoint team sites (Calendar, Document management), preferred
- Experience in a professional office environment
- Ability to move objects, weighing up to 30 lbs.

Job summary 5

The IT Coordinator provides information technology support. The individual is responsible for assisting end-users with their technology needs, managing and administrating our internal servers, intranet sites, and extranet sites, and assessing future information technology needs and system requirements.

Duties & Responsibilities 5

Management of IT Network
Oversight of IT Training
Management of Helpdesk Services
Supervising Emerging Technologies Analysis
Supervise training of faculty, staff, and students concerning information technology, including
- Manage and ensure the operational integrity of information technology equipment
- Evaluate the relevance of emerging technology and make recommendations on technology to be incorporated throughout the institution
- Perform other duties and responsibilities as assigned

Requirements & Skills 5

Job summary 6

We are looking for a skilled IT Coordinator who will maintain our information technology systems and networks. You will perform both technical and administrative tasks to ensure the functionality and efficiency of computer and telecom systems. An IT Coordinator must be knowledgeable in software, hardware, and networks. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The IT Coordinator is responsible for taking action on assigned IT tasks including purchases, contract management, cost allocations, and service request assignments and reporting.

Duties & Responsibilities 7

Assists in budgeting for IT expenses, including the purchase of new equipment and software when necessary.
Organize and Maintain IT Contracts to ensure renewals happen on time and within the designated budget.
Forms strong bonds with equipment manufacturers and service providers so that issues can be resolved more quickly.
Prepares regular reports for IT management.
Assist in Software licensing compliance by verifying software inventory reports against license agreements.
Process assigned IT purchases.
- Ability to occasionally work or assign work during nights/weekends during critical incidents or major project implementations.
- Coordinate input and/or direct teammates handling critical incidents, SLA breaches, outages, and root cause analysis.
- Special projects as assigned.

Requirements & Skills 7

Job summary 8

The IT Coordinator provides both technical and administrative support to ensure the functionality and efficiency of computer and telecom systems.

Duties & Responsibilities 8

Requirements & Skills 8

Requires a minimum of 2 years of related IT experience
CompTIA A+ certification
Additional certifications (Network+, Security+, etc.) are a plus
Good problem-solving skills
Must have accurate administrative skills and an eye for details
- Must possess a positive attitude and personality
- Ability to read and speak English
- Ability to safely lift 50 lbs. without assistance

Job summary 9

We are looking for an IT Coordinator to assist with all technical support operations as well as be a key member of the compliance team.

Duties & Responsibilities 9

Install and configure software and hardware٫ including printers٫ network cards and so on
Develop protocols for the use of IT across departments and projects
Support or train personnel responsible for systems and networks and provide advice on the most suitable IT choices
Facilitate the interaction between end-users and higher-level support
Monitor system and network performance and organize maintenance activities (e.g. backups)
- Organize troubleshooting٫ repairs and data restoration
- Maintain licenses and upgrade schedules
- Work together with other professionals to maintain standards and functionality

Requirements & Skills 9

2+ years' experience working in an IT role or other relevant position
Profound experience in network management and help desk support
Good practical experience in managing IT systems and applications٫ troubleshooting and repairing issues
Good knowledge of TCP/IP protocols and LAN/WAN configuration
- Strong communication and interpersonal skills
- Strong organizational and coordination abilities with close attention to detail
- BSc or BA degree in information technology or computer science; additional certification (CompTIA Network+٫ CompTIA Security+ etc.) will be a bonus

Job summary 10

The IT Coordinator plays a key role in coordinating the projects. The IT Coordinator will help coordinate all projects. They keep the team on track with timelines, deadlines, and budgets. This coordination includes proper project/ticket grooming, sizing, prioritization, delivery, and metrics reporting. This role is responsible for ensuring consistency with standard prioritization and measurement processes, as well as visibility and communication with the various teams within the organization.

Duties & Responsibilities 10

Maintaining project documentation, such as project plans, resource planning, and progress reports
Assigning tasks and controlling schedules; communicating the project's progress to team members and other stakeholders, and managing the project's budget.
Collaborating with employees and vendors other team members
Monitoring budgeting and ensuring payments are approved properly for Finance.
- Delegating tasks to appropriate team members.
- Coordinate meetings and manage detailed project plans to support software/hardware.
- Act as a liaison between end-users and IT staff.

Requirements & Skills 10

BS/BA in Business or a related technical field, or equivalent combination of experience and education
2+ years' experience in a complex delivery environment
High-level experience with Project Management software or platforms like MS-Project or equivalent, Wrike platform experience is a plus but will train for success.
- O365 Teams experience a plus.
- The candidate must be a self-starter adept at thriving in a fast-paced environment with sometimes shifting and competing priorities.
- Proven experience with project coordination in a larger organization preferably the Healthcare industry

Frequently asked questions

What is the role of the IT coordinator?

An IT (Information Technology) Coordinator is responsible for managing and maintaining an organization's computer systems. Their role is critical to ensure the smooth operation of IT systems so that business operations and functions achieve their efficiency and accuracy goals.

Here are some typical responsibilities of an IT Coordinator:

Managing IT Systems: This includes overseeing the installation and configuration of hardware and software, managing servers, setting up user accounts, and ensuring the correct peripherals (like printers or scanners) are installed and configured properly.

Maintenance and Troubleshooting: IT Coordinators regularly perform system checks to ensure that all components are working optimally. They troubleshoot and repair any issues that arise in hardware or software. They may also supervise system backups, recovery operations, and maintain disaster recovery strategies.

Network Management: They may be responsible for the management of the organization's network systems, ensuring secure and efficient data communication.

User Support: They often provide a support role, helping users with any IT-related issues they're having. This can include everything from forgotten passwords to trouble with software applications or hardware.

Security: They help to ensure that systems are secure and that data is safe. This might include managing firewalls, anti-virus solutions, and permissions, as well as monitoring systems for any unusual activity.

Training: They may provide training for staff on new systems, software, and technology usage policies. This may include creating user manuals or guides.

Planning and Purchasing: IT Coordinators often help plan for future IT needs. This can involve researching and purchasing new hardware or software, negotiating with vendors, and implementing technology solutions.

Documentation: They maintain records of software licenses, warranties, and inventories of hardware and software to ensure compliance and manage resources effectively.

Project Management: They may manage or participate in IT-related projects, like the roll-out of new systems or upgrades to existing ones.

The exact role of an IT Coordinator can vary from one organization to another. In smaller organizations, they might handle a wide range of tasks, while in larger organizations, their responsibilities might be more specialized. The role of an IT Coordinator often requires a combination of technical IT skills, problem-solving skills, and strong interpersonal skills for dealing with user issues.

Who does the IT coordinator work with?

An IT Coordinator typically works with a wide range of individuals within an organization, often serving as a bridge between the technical side of the organization and the rest. Their role is to ensure that the organization's IT systems are operating efficiently and effectively, and that staff members have the tools and support they need to perform their roles. Here are some of the people that an IT Coordinator might work with:

IT Team: An IT Coordinator often works as part of a larger IT team, collaborating with IT technicians, network administrators, system administrators, IT analysts, and IT managers. They may also work closely with IT security professionals to maintain the security of the organization's systems and data.

End Users: A significant part of the IT Coordinator's job involves providing support to end users within the organization. This can include everyone from entry-level staff to senior executives. They may provide technical assistance, troubleshoot issues, train users on new systems or software, and assist with password resets or account issues.

Management: IT Coordinators often report to a higher-level IT manager or director. They may also interact with other members of the management team to discuss IT needs, provide updates on IT projects, or advise on technological solutions that could improve efficiency or effectiveness.

Vendors: They may interact with external vendors to purchase hardware and software, negotiate contracts, or resolve issues with IT products or services.

Other Departments: Depending on the organization's structure, the IT Coordinator may work with other departments such as Human Resources, Finance, or Operations to ensure their specific IT needs are met. This might involve implementing new software systems, assisting with data management, or providing technical support.

Project Teams: If the organization is implementing a new IT system or undertaking an IT project, the IT Coordinator may work with the project team, which could include project managers, business analysts, developers, and others.

Remember, the exact nature of an IT Coordinator's interactions can vary depending on factors such as the size and structure of the organization, the complexity of its IT systems, and the specific responsibilities of the IT Coordinator role.

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