Head Of Operations Job Description
Job summary 1
The Head of Operations manages and optimizes operations of the contact center function. The position is responsible for building a world-class contact center team, ensuring an efficient and consistent set of processes and procedures, and driving initiatives that create a best-in-class customer experience. A commitment to excellence is demonstrated through driving people development programs enhancing employee engagement, knowledge, skills, and morale. The Head of Operations will be measured by the organization's ability to provide high-quality services, increased use of new proven technologies to increase efficiency, and achievement of performance metrics.
Duties & Responsibilities 1
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Requirements & Skills 1
Job summary 2
The Head of Operations is a key role on the leadership team who will own supply chain logistics, enterprise operating system, and external manufacturing. They will be responsible for enabling accelerated growth to triple the business by instilling operational excellence across the business. Importantly, they will bring demonstrated experience leading a breadth of operations including international and domestic logistics, distribution network, retailer customer service, integrated business management process, and co-manufacturing. Reporting directly to General Manager, this role will be instrumental in enabling operational excellence and serving as a thought leader on the management team.
Duties & Responsibilities 2
Requirements & Skills 2
Job summary 3
As the Head of Operations, you will lead the teams in charge of customer and assistant onboarding, satisfaction, and engagement. You will be key in scaling our operations to build our team and achieve our revenue and growth objectives. The right person for the role is a roll-up-their-sleeve, get-stuff-done individual with a strategic vision who has experience building and scaling teams from a very early stage. Our work environment is fast-paced, exciting, transparent, and flexible. We work hard to support each other in many ways and you will get all the support you need to grow your career to the next level.
Duties & Responsibilities 3
Requirements & Skills 3
Job summary 4
The Head of Operations is a key partner to the Marketing team and will report directly to the Small Medium Business (SMB) Global Marketing Lead. The ideal candidate will ensure deliverables fall within timelines, applicable scope, and budget and be a strong people manager. They will be critical in leading end-to-end cross-functional project management in our fast-paced environment.
Duties & Responsibilities 4
Requirements & Skills 4
Job summary 5
As our Head of Operations, you’ll have a wide breadth of responsibilities, including our market operations, warehouse operations, and central operations teams. Although these departments sound similar, they are each unique in their way of operating and you’ll drive the strategy for our entire operations organization. Along with managing a large operation team, you will also work closely with multiple departments and cross-functional leaders, including Supply Chain, Government Relations, Business Development, and Product and Engineering.
Duties & Responsibilities 5
Requirements & Skills 5
Job summary 6
The Head of Operations is an integral role in Company. The candidate will manage the operational side of all our transactional products, including banking, savings, and investing, dealing with millions of financial transfers every month. The candidate will be a foundational member of the team, playing a leading role in building an efficient and effective operations function.
Duties & Responsibilities 6
Requirements & Skills 6
Job summary 7
Reporting to the President, the Head of Operations will be part of our senior management team and take responsibility for global logistics, warehouse operations, demand fulfillment (including final mile delivery and installation), technical post-sales support, and returns and repairs.
Duties & Responsibilities 7
Requirements & Skills 7
Job summary 8
We're seeking a Head of Operations who will lead the portfolio operations group. This position requires prior successful experience leading, managing, and developing an interdisciplinary team; building and managing strong internal and external relationships; and prioritizing high-quality effective ongoing operations while driving forward real progress on projects and initiatives.
Duties & Responsibilities 8
Requirements & Skills 8
Job summary 9
As the Head of Operations, you will lead the team in charge of customer satisfaction, which includes onboarding, support, and all relationships with customers. You will be key in scaling our efforts to build our team and achieve our revenue and growth objectives. You will report to the Head of Operations and will manage a team of 2 specialists.
Duties & Responsibilities 9
Requirements & Skills 9
Job summary 10
We are seeking a seasoned Executive Director to join the Connected Commerce COO office to lead operations across Connected Commerce.
Duties & Responsibilities 10
Requirements & Skills 10
Frequently asked questions
What is the role of the Head of Operations?
The Head of Operations, also known as a Chief Operating Officer (COO) is responsible for the overall management and coordination of the day-to-day operations of an organization. They are responsible for implementing and maintaining systems, processes, and policies that ensure the smooth and efficient running of the organization. Some key duties and responsibilities of a Head of Operations include:
Developing and implementing operational strategies: Creating and implementing plans and procedures to improve operational efficiency and achieve organizational goals.
Managing budgets and financial performance: Managing budgets, forecasting financial performance, and monitoring financial performance to ensure that the organization is operating within budget.
Leading and managing teams: Leading and managing teams of operational staff, ensuring that the organization has the necessary resources and personnel to meet its goals.
Ensuring compliance: Ensuring that the organization is in compliance with all relevant laws and regulations.
Risk management: Identifying and mitigating potential risks to the organization.
Developing and implementing policies and procedures: Developing and implementing policies and procedures to ensure the smooth running of the organization.
Improving efficiency: Identifying opportunities for improving efficiency and reducing costs.
Coordinating with other departments: Coordinating with other departments, such as finance, marketing, and HR, to ensure that the organization's goals are met.
Communicating with stakeholders: Communicating with stakeholders, such as shareholders, customers, and suppliers, to ensure that they are informed about the organization's activities.
Continuously Improving: Continuously monitoring and evaluating the performance of the organization, identifying areas for improvement and making changes as necessary.
What are the five 5 key responsibilities of the Head of Operations?
The key responsibilities of a Head of Operations, also known as a Chief Operating Officer (COO), typically include:
Developing and implementing operational strategies: Creating and implementing plans and procedures to improve operational efficiency and achieve organizational goals.
Managing budgets and financial performance: Managing budgets, forecasting financial performance, and monitoring financial performance to ensure that the organization is operating within budget.
Leading and managing teams: Leading and managing teams of operational staff, ensuring that the organization has the necessary resources and personnel to meet its goals.
Ensuring compliance: Ensuring that the organization is in compliance with all relevant laws and regulations.
Improving efficiency: Identifying opportunities for improving efficiency and reducing costs.
These five responsibilities are core to the Head of Operations role, they are responsible for the overall management of the day-to-day operations of an organization and are responsible for ensuring the organization is running smoothly and efficiently while also keeping an eye on budget and compliance.
