Head Of Operations Job Description

Job summary 1

The Head of Operations manages and optimizes operations of the contact center function. The position is responsible for building a world-class contact center team, ensuring an efficient and consistent set of processes and procedures, and driving initiatives that create best-in-class customer experience. A commitment to excellence is demonstrated through driving people development programs enhancing employee engagement, knowledge, skills, and morale. The Head of Operations will be measured by the organization's ability to provide high quality services, increased use of new proven technologies to increase efficiency, and achievement of performance metrics.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Head of Operations is a key role on the leadership team who will own supply chain logistics, enterprise operating system, and external manufacturing. They will be responsible to enabling accelerated growth to triple the business by instilling operational excellence across the business. Importantly, they will bring demonstrated experience leading breadth of operations including international and domestic logistics, distribution network, retailer customer service, integrated business management process, and co-manufacturing. Reporting directly to the General Manager, this role will be instrumental in enabling operational excellence and serving as a thought leader on the management team.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

As the Head of Operations, you will lead the teams in charge of customer and assistant onboarding, satisfaction, and engagement. You will be key in scaling our operations to build our team and achieve our revenue and growth objectives. The right person for the role is a roll-up-their-sleeve, get-stuff-done individual with strategic vision who has experience building and scaling teams from a very early stage. Our work environment is fast-paced, exciting, transparent, and flexible. We work hard to support each other in many ways and you will get all the support you need to grow your career to the next level.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Head of Operations is a key partner to the Marketing team and will report directly to the the Small Medium Business (SMB) Global Marketing Lead. The ideal candidate will ensure deliverables fall within timelines, applicable scope, and budget and be a strong people manager. They will be critical in leading end to end cross-functional project management in our fast paced environment.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As our Head of Operations, you’ll have a wide breadth of responsibilities, including our market operations, warehouse operations, and central operations teams. Although these departments sound similar, they are each unique in their way of operating and you’ll drive the strategy for our entire operations organization. Along with managing a large operation team, you will also work closely with multiple departments and cross-functional leaders, including Supply Chain, Government Relations, Business Development, and Product and Engineering.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Head of Operations is an integral role at Company. The candidate will manage the operational side of all our transactional products, including banking, savings and investing, dealing with millions of financial transfers every month. The candidate will be a foundational member of the team, playing a leading role in building an efficient and effective operations function.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

Reporting to the President, the Head of Operations will be part of our senior management team and take responsibility for global logistics, warehouse operations, demand fulfillment (including final mile delivery and install), technical post-sales support, and returns and repairs.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We're seeking a Head of Operations who will lead the portfolio operations group. This position requires prior successful experience leading, managing, and developing an interdisciplinary team; building and managing strong internal and external relationships; and prioritizing high-quality effective ongoing operations while driving forward real progress on projects and initiatives.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

As the Head of Operations, you will lead the team in charge of customer satisfaction, which includes onboarding, support, and all relationships with customers. You will be key in scaling our efforts to build our team and achieve our revenue and growth objectives. You will report to the Head of Operations and will manage a team of 2 specialists.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are seeking a seasoned Executive Director to join the Connected Commerce COO office to lead operations across Connected Commerce.

Duties & Responsibilities 10

Requirements & Skills 10

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