Head Cashier Job Description

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Head Cashier Job Description

Job descriptions
Retail and Consumer Products

Job summary 1

The Head Cashier would reconcile cash register receipts and prepare bank transactions. They would also monitor, correct, and submit payroll information, and perform all duties of a Retail Cashier, and Customer Care Desk Clerk, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.

Duties & Responsibilities 1

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Requirements & Skills 1

Great communication skills
Prior Retail experience preferred
Related Associates Degree, or work equivalent, preferred
- Possess a valid drivers license
- Able to work evenings when needed and at least every other weekend
- Able to pass pre-employment drug screening and background checks

Job summary 2

A Head Cashier is in charge of making sure the front end runs smoothly. This includes directing traffic as well as jumping into the cashier, bag, count tills, or any other tasks that are needed to effectively run the front end of the store. You will train, coach, and motivate employees within the customer service department. You may be required to help resolve an occasional conflict as well. You will be an essential point person for the overall store operations when the Store or Assistant Store Manager is not present. In order to properly assist customers, this person must have fantastic product knowledge or at least learn very quickly about them and where they are located within the store. Smiling, laughing, and making shopping and working at woodlands a fun place is an essential job functions.

Duties & Responsibilities 2

Requirements & Skills 2

Effective customer service (service orientation etc).
In-depth knowledge of foods and store products.
Able to prioritize work and handle multiple, concurrent tasks.
Excellent verbal and customer service skills.
- Ability to process information/merchandise through the computer system and POS register system.
- Ability to freely access all areas of the store including the selling floor, stock area, and register area.
- Ability to work varied hours/days as business dictates.

Job summary 3

The Head Cashier has access to information necessary to perform job tasks and is expected to treat store employee and customer service interactions with appropriate discretion. Reporting to the Front End Manager, the Head Cashier is responsible for providing the highest level of service possible to our customers, vendors, co-workers, and community. This position is also required one to maintain the highest standards of professionalism and contribute towards a positive work environment that requires the highest standard of personal conduct.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Head Cashier interacts with the customer by greeting and assisting them at the point of sale and, once the transaction is complete, thanking them for their business. Answering the phone and acting as operators to connect parties are sometimes required. This is a highly visible position and it is most important the individual is personable, friendly, and courteous at all times. It requires the ability to interact well with customers, salespeople, office managers, and all other employees. Good memorization skills are needed.

Duties & Responsibilities 4

Requirements & Skills 4

Education: Basic education that includes the ability to competently read and write.
- Training and Experience: No training or experience is required, but cashier experience, typing, and keypunch skills are preferred.
- Job Knowledge: Must be able to count back change accurately. Knowledge of cashier skills and the building industry is preferred.
- Physical Demands: Work requires little physical effort, and involves sitting, standing, walking, and some light lifting on a regular basis. Works in an air-conditioned environment.

Job summary 5

We are looking for a highly motivated Head Cashier to help provide customers with exceptional experiences. The ideal candidate will be a self-starter with a strong work ethic who enjoys administrative and support roles. If this sounds like you, please apply to join our exciting team as a Head Cashier!

Duties & Responsibilities 5

Requirements & Skills 5

Previous supervisory role or leadership equivalent preferred
Excellent listening/communication skills, outgoing and positive personality
- Punctual nature and ability to handle schedule flexibility and dynamic work environment
- Professional appearance and work ethic
- Qualified candidates must submit to a background and drug screen prior to hire

Job summary 6

The Head Cashier oversees the team at the store that has the opportunity to make that last positive impression on our customers. This position is responsible for providing friendly and efficient checkout services to our customers while ensuring other Cashiers are doing the very same thing. Checkout does not mean just taking the customer’s money; it also includes ensuring the customer is satisfied with their shopping experience. The ideal candidate enjoys interacting with people, can work under pressure, is inquisitive, and most importantly has a positive can-do attitude.

Duties & Responsibilities 6

Oversee the team of Cashiers for the store to ensure all are following company processes and procedures as far as cash handling and customer service.
Counting the money in the drawers at the beginning of every shift and ensuring there is adequate change
Greeting customers and answering questions
Maintaining a clean and orderly checkout area
Identifying the prices of goods and calculating bills
Receiving payment by credit card, debit card, cash, check, vouchers, or automatic debits
- Issuing change, credit, and refunds
- Issuing receipts and coupons
- Keeping drawer currency sorted, wrapped, and organized

Requirements & Skills 6

Job summary 7

The Head Cashier models the best customer service and selling skills for other employees. Assists in training new clerks and is able to provide work direction to other clerks.

Duties & Responsibilities 7

A Head Cashier welcomes customers into the store, handles customer purchases, assists in selling promotional items, addresses and resolves customer inquiries and problems, and helps train cashiers.
Greets customers as they enter the store.
Assists customers in locating items.
Works on the sales floor as the head cashier modeling the best customer service and sales skills.
Performs opening and closing procedures as assigned.
- Provides direct supervision of part-time clerks along with management, including assigning tasks for specific jobs during daily operations, resolving minor employee problems, and assisting in training.
- Assures compliance with all policies and procedures.
- Represents the city in a professional manner at all times.

Requirements & Skills 7

Must be at least 21 years of age.
- Customer service and cash management experience required.
- Must be available to work a schedule that includes a variety of days, evenings, weekends, and some holidays.
- Must be able to lift up to 30 pounds.

Job summary 8

We are looking for a Head Cashier to join our team.

Duties & Responsibilities 8

Requirements & Skills 8

Must project a clean and professional appearance.
Must be a team player with a positive attitude and businesslike conduct.
Ability to operate within Company policies, procedures, and standards.
Ability to work a flexible schedule in accordance with the needs of the store.
Attention to detail, accuracy, ability to prioritize, and follow-through.
Possess excellent organizational, interpersonal, and communication skills.
- Ability to learn and utilize computer applications.
- Must be at least 18years of age.
- Must consent to and pass a drug screen and background investigation at the time of hire.

Job summary 9

As a Head Cashier, you are responsible for the supervision of a team of cashiers, providing training, hiring, monitoring, and assistance with operational issues. This position is primarily mobile, proactively visiting registers, providing direction and support to Cashiers and Baggers, and ensuring excellent customer service.

Duties & Responsibilities 9

Typically, the Head Cashier is in the register to assist in potential customer assistance issues while maintaining visibility of the exit doors for security and loss prevention issues.
- The Head Cashier also assists in the selection of and the training of new cashiers as well as taking the necessary steps for disciplinary actions, which may include directly administering discipline, participating in disciplinary actions, or providing input to the Store 3rd Manager or Store Manager on required disciplinary actions.
- The Head Cashier is also responsible to assign store sweeps, monitoring/maintain cash register supply levels, and also maintain cleanliness standards in our restrooms and our parking lots.
- The Head Cashier will also schedule and oversee the proper execution of the appropriate meal and rest breaks pursuant to company policy and state requirements.

Requirements & Skills 9

Be at least 18 years of age; possess a high school diploma or GED, and 1-2 years of recent cashiering experience supplemented with leadership training.
Be dependable and reliable having the ability to work a flexible schedule that changes as the business changes; including nights, weekends, and holidays.
Have and show outgoing and friendly behavior, a positive attitude, and the ability to interact with our customers, representing as a role model in behaviors.
Ability to operate front end equipment; register, calculator, scanner.
Have good communication skills; the ability to take direction/constructive criticism and participate in a team environment
Be able to perform repetitious activities, and have the ability to multi-task, prioritize and stay organized.
- Must lift/carry product horizontally/vertically weighing up to 30 lbs., from 36” to 24”, for a distance of up to 3 feet for up to 50 hours without mechanical assistance.
- Must use both hands to move grocery carts horizontally requiring a force of up to 35 lbs., for a distance of up to 4 feet for up to 50 hours.
- Requires strong attention to detail and proficiency with numbers; proficiency in cash handling and mathematical skills; ability to read, write and count.

Job summary 10

The Head Cashier promotes and maintains efficient and courteous service to customers at all times.

Duties & Responsibilities 10

Requirements & Skills 10

Previous management experience
Ability to conduct self in a professional manner
Maintain a strict level of confidentiality with company and associates' information
Ability to communicate effectively to associates of all levels via verbal and written communication
- Effective at training associates with varying learning styles
- Must be Organized, Dependable, and Self-motivated
- Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with various levels of individuals on a daily basis.

Frequently asked questions

What Is The Description Of Head Cashier?

A head cashier is a person who is responsible for overseeing the activities of a team of cashiers. The head cashier is typically the most experienced cashier in the team and serves as a mentor and leader to the other cashiers. They may be responsible for training new cashiers, resolving customer complaints, and ensuring that the cashier team is operating efficiently and accurately.

In addition to managing the cashier team, the head cashier may also be responsible for various administrative tasks, such as reconciling registers, preparing reports, and maintaining inventory records. They may also be responsible for handling customer service issues, such as handling complaints and ensuring that customer needs are met.

The head cashier is usually a supervisory role and requires strong leadership and management skills, as well as excellent communication and customer service skills. They should be able to work well under pressure and have the ability to multitask and handle a variety of tasks simultaneously. In most cases, head cashiers are expected to have a high school diploma or equivalent and some prior experience working as a cashier.

What Does A Head Cashier Do?

A head cashier is responsible for overseeing the activities of a team of cashiers and ensuring that they are operating efficiently and accurately. Specific duties of a head cashier may include:

Training new cashiers: The head cashier may be responsible for training new cashiers on the cash register, policies, and procedures.

Managing the cashier team: The head cashier is responsible for managing the team of cashiers and ensuring that they are following policies and procedures.

Handling customer service issues: The head cashier may be responsible for handling customer complaints and ensuring that customer needs are met.

Reconciling registers: The head cashier may be responsible for reconciling the registers at the end of the day to ensure that all transactions have been recorded accurately.

Preparing reports: The head cashier may be responsible for preparing reports on sales, inventory, and customer service issues.

Maintaining inventory records: The head cashier may be responsible for maintaining accurate records of inventory and ensuring that the store has enough stock to meet customer demand.

To be successful in this role, a head cashier should have strong leadership and management skills, as well as excellent communication and customer service skills. They should be able to work well under pressure and handle a variety of tasks simultaneously.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Head Cashier Job Description

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Frequently asked questions

What Is The Description Of Head Cashier?

What Does A Head Cashier Do?

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