Usher Job Description

Job summary 1

An Usher will create a welcoming environment for Customers. They will assist and direct Customers to their destinations. An Usher will keep the theatre property clean and free of debris. They will maintain order and prevent panic in a crisis. The Usher may also be asked to cross-train and work as the Box Office Cashier, Concessionist, or Restaurant Worker, as staffing needs require. As a result, Employees must also be able to perform the essential job functions of those positions.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Usher provides excellent customer service and functions as a front-line contact person for patrons and guests of the events.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

As an Usher, greeter, or ticket taker, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during, and after the show.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Usher cleans and maintains the exterior and interior areas of the theatre including the auditoriums, bathrooms, hallways, and lobbies. Also controls access to the theatre and the auditoriums, and assists the guests throughout their visit by providing direction and answering questions.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

Ushers are responsible for providing each customer with individualized attention and friendly services.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Usher is responsible for properly checking guests' tickets as they enter the seating areas, concourses, and other facility areas. The Usher directs guests to their seats and other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

Accountable for greeting and assisting guests with seating while providing friendly, engaging, and hospitable service. Complete housekeeping duties and maintain a clean environment between movie showings.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

Usher's main responsibility is to scan tickets and guide patrons into the theater to their correct purchased seats, in a timely fashion so the show can begin on time.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

We are looking for an Usher to join our team.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We're seeking an Usher.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What does an usher do?

An usher is an employee who is responsible for assisting guests and maintaining order during events or performances. The following are some of the key duties and responsibilities of an usher:

Greeting guests and checking their tickets or passes.

Assisting guests in finding their seats and providing information about the event or performance.

Monitoring guest behavior and ensuring compliance with venue policies and procedures.

Directing guests to restrooms, concessions, and other areas of the venue.

Responding to guest inquiries and resolving complaints or issues.

Assisting with crowd control and emergencies.

Performing other duties as assigned by the venue management.

What skills do you need to be an usher?

To be a successful usher, one should possess the following skills:

Strong customer service skills and a friendly and approachable demeanor.

Knowledge of venue policies and procedures.

Excellent communication and interpersonal skills for interacting with guests and co-workers.

Ability to remain calm and handle difficult situations, such as unruly guests or emergencies.

Attention to detail and ability to perform tasks accurately and efficiently.

Ability to stand and walk for extended periods.

Familiarity with basic first aid and emergency response procedures.

Ability to work flexible hours, including evenings and weekends.

Familiarity with ticketing systems and computer skills.

In summary, an usher is responsible for assisting guests and maintaining order during events or performances. To be a successful usher, one should possess strong customer service skills, knowledge of venue policies and procedures, excellent communication and interpersonal skills, ability to handle difficult situations and emergencies, attention to detail, ability to stand and walk for extended periods, familiarity with basic first aid and emergency response procedures, ability to work flexible hours, and familiarity with ticketing systems and computer skills.

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