Desktop Support Technician Job Description

Job summary 1

The Desktop Support Technician provides proven senior technical support, experience and strategic insights to meet the IT needs of staff and any subsidiaries and partners as directed by leadership. The position is responsible for the local day-to-day needs and requests of the Company office, in addition to remote coverage and support for all Company users and clients globally. Customer service etiquette, a strong work ethic, and the ability to go above expectations are of equal importance to any technical requirements. The candidate for this position must manage their time properly and be willing to prioritize the needs Company and its initiatives. The Desktop Support Technician reports to the Director of IT.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Desktop Support Technician filling this position will offer weekly standard operating hours and on-call and after-hours support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. Resolve computer problems and give guidance on appropriate action/solutions. This person will be the primary person responsible for managing and maintaining the infrastructure of the office.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We’re searching for a collaborative remote Desktop Support Technician to help us provide best-in-class technical service for our diverse customer base. Your career can grow quickly when you join our team. As a Desktop Support Technician, you’ll have access to monthly coaching, industry-leading training, and communicated goals.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Desktop Support Technician provides technical support for internal desktop systems, both hardware, and software. Receives, prioritizes, documents, and resolves end-user help requests, escalating incidents when considered appropriate and necessary.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As a Desktop Support Technician, you will be focused on supporting the local area network infrastructure in the areas of desktop workstation deployment, moves, adds, changes, software distribution, support, and general troubleshooting.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Desktop Support Technician provides technical support for desktop and laptop computers, applications, and related technology.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We are a rocket ship in the apartment industry’s B2B SaaS space. Innovation is at the core of everything we do, and we are looking for a top-notch Desktop Support Technician to join the team.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Desktop Support Technician works as a member of an IT support team. The team is tasked with IT equipment installation, maintenance, and daily support for employees and computers.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Desktop Support Technician role will solve complex problems involving broad, in-depth product knowledge. This role will drive customer communication and keep the customer informed at all times, always having customer satisfaction as the primary goal. The Help Desk Technician’s goal is to provide best-in-class and high-quality technical support for the assigned core technology and be able to work on difficult customer issues.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Desktop Support Technician provides front-line hands-on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals.

Duties & Responsibilities 10

Requirements & Skills 10

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