Desktop Support Technician Job Description template and pdf with duties [2024]

Job summary 1

The Desktop Support Technician provides proven senior technical support, experience and strategic insights to meet the IT needs of staff and any subsidiaries and partners as directed by leadership. The position is responsible for the local day-to-day needs and requests of the Company office, in addition to remote coverage and support for all Company users and clients globally. Customer service etiquette, a strong work ethic, and the ability to go above expectations are of equal importance to any technical requirements. The candidate for this position must manage their time properly and be willing to prioritize the needs Company and its initiatives. The Desktop Support Technician reports to the Director of IT.

Duties & Responsibilities 1

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Manage the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
Manage the diagnoses and repair of hardware and contact appropriate service vendors
when necessary.
Assist with the development of standardized user processes and procedures ("how to"") documentation.
- Educate and develop the IT skills to meet the requirement of the desktop support team.
- Build up the printing and scanning knowledge base and train staff, as needed.
- Working knowledge of managing tickets, follow-up actions, and closing issues.

Requirements & Skills 1

Job summary 2

The Desktop Support Technician filling this position will offer weekly standard operating hours and on-call and after-hours support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. Resolve computer problems and give guidance on appropriate action/solutions. This person will be the primary person responsible for managing and maintaining the infrastructure of the office.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We’re searching for a collaborative remote Desktop Support Technician to help us provide best-in-class technical service for our diverse customer base. Your career can grow quickly when you join our team. As a Desktop Support Technician, you’ll have access to monthly coaching, industry-leading training, and communicated goals.

Duties & Responsibilities 3

Making the customer your top priority at all times, you will provide exceptional service according to technical requests.
Provide technical support across a wide variety of operating systems and devices.
- Escalate customer support to the necessary leadership as needed.
- Collaborate with other IT team members to provide best-in-class service.
- Some after-hours work is required for this position.

Requirements & Skills 3

Employees must complete a current A+ certification and complete a Security + certification within 120 days after the start date at CalTech.
- A bachelor’s degree in a relevant field is preferred.
- Ideally, you have at least 1 year of information technology experience.
- You also have excellent communication skills.

Job summary 4

The Desktop Support Technician provides technical support for internal desktop systems, both hardware, and software. Receives, prioritizes, documents, and resolves end-user help requests, escalating incidents when considered appropriate and necessary.

Duties & Responsibilities 4

Troubleshoot and resolve hardware issues promptly. Troubleshoot and resolve software issues promptly. Answer and record incoming support calls. Able to resolve the majority of tickets without assistance. Customer satisfaction rating of 4.0 or higher.
Configure PCs/Laptops. Install/set up a computer from scratch (hardware, software, operating systems, and peripherals). Support remote users. Deliver, tag set up, and assist in the configuration of end-user PC desktop hardware, software, and peripherals. Perform minor desktop hardware repair for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Become the expert in supporting at least one key product. Create documentation relating to the key products.
Perform inventory maintenance. Update appropriate information to track company assets. Order hardware or software per user needs. Manage hardware inventory using asset management tools.
- Provide telephone setup, assist with logins, and support/troubleshoot phone issues.
- Understand the configuration and be able to support multiple Operating Systems: examples: Windows 10, Windows 7, and MAC OS X.
- Provide support for Apple, Android, and Windows mobile devices via the current mobile device management (MDM) solution.

Requirements & Skills 4

Education: Bachelor's Degree
Years of experience: 4-6 Years

Job summary 5

As a Desktop Support Technician, you will be focused on supporting the local area network infrastructure in the areas of desktop workstation deployment, moves, adds, changes, software distribution, support, and general troubleshooting.

Duties & Responsibilities 5

Requirements & Skills 5

Associate or Bachelor's degree ideally in CIS or equivalent work experience
Minimum of 2-4 years of work experience.
Experience installing, configuring, and troubleshooting Windows operating systems
- Experience navigating and troubleshooting software on Windows Vista, Windows 8.1, and Windows 10 Operating Systems.
- PC hardware and Microsoft software applications knowledge required.
- High attention to detail in planning, reporting, and execution of assigned work

Job summary 6

The Desktop Support Technician provides technical support for desktop and laptop computers, applications, and related technology.

Duties & Responsibilities 6

Requirements & Skills 6

High School or GED required.
Associate's Degree or 1 year of related job experience.
Minimum of 1-year experience in desktop hardware and PC application support within a networked environment.
Expert knowledge of Microsoft Windows 10 and Office 2013 in a Windows 2012 Server environment.
Proficient with troubleshooting hardware/software issues including removal/replacement of hard drives, memory, etc. for both laptop and desktop computers.
- Understanding of basic network technologies including TCP/IP, DHCP, DNS, and WINS.
- Must possess excellent communication skills.
- Preferably MCP certified.

Job summary 7

We are a rocket ship in the apartment industry’s B2B SaaS space. Innovation is at the core of everything we do, and we are looking for a top-notch Desktop Support Technician to join the team.

Duties & Responsibilities 7

Installs configures, and upgrades operating systems and software
Installs assembles and configures computers, network infrastructure, and peripherals
Connects systems to the corporate network and verifies connectivity
Deploys phones
- Troubleshoots problems with computer systems, including hardware and software, e-mail, network, and peripheral equipment
- Provides Help Desk Tier 1 support- assists users to resolve problems with equipment, software, and data, implements solutions or notifies outsource providers as required, provides proper written documentation when required
- Windows and Linux patch management

Requirements & Skills 7

College student or recent college grad- computer science, IT, or related field of study
Proficiency with PCs, Macs, and Linux
Excellent written and verbal English language skills are required
Ability to effectively interface with coworkers in a professional manner
- Detail oriented and organized
- Fast learner who seeks knowledge independently.
- Troubleshooting skills and the ability to think logically.

Job summary 8

The Desktop Support Technician works as a member of an IT support team. The team is tasked with IT equipment installation, maintenance, and daily support for employees and computers.

Duties & Responsibilities 8

Unboxing, setup, configuring, and installation of new hardware
Providing in-person user support
Installation, configuring, and maintenance of operating systems
Software configuration and updates
- Secure disposal of old equipment
- Warranty transactions
- Other duties as assigned

Requirements & Skills 8

2+ years of computer troubleshooting experience or equivalent education
Ability to push, pull, and lift to 60lbs
Ability to type
Ability to think logically and have good judgment
- Ability to provide excellent customer service in-person and over the phone
- Ability to communicate with others and help them use their computer equipment
- Have an excellent understanding of how computers and associated technology work together

Job summary 9

The Desktop Support Technician role will solve complex problems involving broad, in-depth product knowledge. This role will drive customer communication and keep the customer informed at all times, always having customer satisfaction as the primary goal. The Help Desk Technician’s goal is to provide best-in-class and high-quality technical support for the assigned core technology and be able to work on difficult customer issues.

Duties & Responsibilities 9

Engage in a company culture that emphasizes engagement.
Monitor the Service Desk for tickets and respond to technical support requests by using various tools and processes to troubleshoot and isolate issues.
Enter and/or update new/existing tickets and keep users informed of the status.
Provide event root cause investigation as necessary.
Document procedures and application troubleshooting steps as necessary.
Escalate complex technical issues to IT Operations for continued support.
- Work with IT Operations and application support teams to troubleshoot and document application and system issues.
- Communicate with internal users, and other Helpdesk Technicians regarding case status, prioritization, and resolution plans.
- Establish a close working relationship across multiple departments.

Requirements & Skills 9

Ability to prioritize, plan, organize, and complete multiple tasks/projects within assigned timelines.
Superior analytical and problem-solving skills to make decisions, and discernment to consult with co-workers when needed to resolve issues.
High energy; ability to get things done.
Excellent oral and written communication skills.
Ability to work effectively with cross-functional departments.
- Must have strong teamwork skills and have demonstrated ability to interface with all levels of employees.
- Must have excellent written and verbal communication skills.
- Must be able to self-manage time and strategically contribute to the IT and application development teams.

Job summary 10

The Desktop Support Technician provides front-line hands-on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals.

Duties & Responsibilities 10

Requirements & Skills 10

Computer Skills: Demonstrated experience with various PC operating systems, application and remote connectivity, anti-virus/anti-spy, ghosting, and other imaging software products. Good knowledge of computer hardware and peripherals. General understanding of networks and network components.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
- The employee is frequently required to walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 40 pounds.
- College or technical degree preferred.
- 2 years’ Previous experience in a similar role.

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Desktop Support Technician Job Description

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