Deli Clerk Job summary 1
Deli Clerk assists customers by providing over-the-counter service and customer service throughout the deli department. Operates and maintains the deli production areas, frying foods, operating the rotisserie oven, etc. Receives inventory, verifies receipt of ordered product and stocks in designated areas. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.
Deli Clerk Duties & Responsibilities 1
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Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
Takes orders, answers questions and performs suggestive selling.
Stocks, straightens and rotates the deli full serve cases and hot food cases as well as the deli freezer sections, self-serve, dry goods, “cheese island” and bread shelve display areas.
Prepares sandwiches, salads, etc. reading recipes, following instructions, mixing, washing, assembling, packaging product in containers, etc.
Fries food by getting the product from refrigerator or freezer, unpacking product, breading selected products, dropping product in shortening, setting timers ,stirring, draining, packing products in the reach-in-case, placing trays in the closed hot case, etc.
Prepares rotisserie products by marinating, seasoning, skewering, loading / unloading the product from the oven, packing or delivering to the correct location, disposing waste oils, etc.
Handles frozen product.
Prepares case by putting the product in fresh pans, rotating product, putting product back, filling, etc.
Displays items by bringing out case goods from the freezer, cooler, repacking & over wrapping, weighing / pricing product out, and placing in the desired location.
Writes out and prepares deli tray and special orders.
Writes production list after looking at product amounts still on shelf.
Cleans and maintains department equipment such as fryers, slicers, etc. by breaking down and reassembling equipment, operating dish washer and hand washing dishes, cleaning all appropriate parts with sanitizing solution.
Maintains clean and sanitary department by washing parts, tables and wrapping stations; taking trash and paper to the appropriate balers; cleans floors and coolers; cleaning and maintaining glass display counters on the inside and out; etc.
Receives inventory, stocks, verifies receipt of ordered product and orders.
Follows strict sanitary guidelines and completes associated records.
Performs other duties as assigned or needed.
Understands and follows all food safety procedures and requirements.
Deli Clerk Requirements & Skills 1
Consistently provide friendly, courteous service to internal and external customers.
Work varied hours primarily between the hours of 5:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
Work in a team-oriented, collaborative environment with a strong customer service orientation.
Communicate (hearing & speech) effectively with customers to receive orders and perform customer relation skills.
Conduct visual inspections, read and follow production guides, recipes and product labels, log production quantities, temperature readings, etc. on proper forms.
Perform basic math (add, subtract, divide and multiply) and compute weights and measures.
Effectively manage time to ensure that deadlines are met.
Prioritize and perform a variety of simultaneous tasks (multi-tasking).
Operate kitchen utensils and equipment with manual dexterity, speed, accuracy and hand/eye coordination.
Perform duties with mental alertness involving potential hazards with respect to related procedures, equipment (e.g., knives) and work aides.
Complete training course and meet minimum time standards of productivity and accuracy.
Wear hair net, beard net and gloves and other personal protective equipment as required.
Use cleaning chemicals and handle related food products.
Stand, walk and move rapidly for extended periods of time.
Bend, stoop, twist, turn and reach over the counter and in tight areas frequently.
Lift up to 50 lbs. occasionally and reach, push and pull racks.
Handle refrigerated goods (-20°F to 28°F)
Work around machinery emitting heat (400°F rotisserie and 325°F hot shortening).
Demonstrate knowledge of product content and perishability, safety and sanitation procedures and department policies and government regulations.
Must be 18 years of age or older.
Perform primary duties efficiently and accurately.
Deli Clerk Job summary 2
Deli Clerk creates an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Deli Clerk Duties & Responsibilities 2
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Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Slice deli meats and cheeses to customer's requests using proper deli equipment.
Prepare deli/bistro items per customer requests using proper deli equipment.
Offer product samples to help customers discover new items or products for which they inquire about.
Inform customers of deli/bistro specials.
Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
Recommend deli/bistro items to customers to ensure they get the products they want and need.
Use all equipment in the deli department such as the fryer, rotisserie, heat lamps, refrigerators, freezers, slicers, and ovens according to company guidelines.
Prepare food to Company standards.
Adequately prepare, package, label and inventory ingredients in merchandise.
Check product quality to ensure freshness. Review ""sell by"" dates and take appropriate action.
Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
Label, stock and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal and special ads.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
Deli Clerk Requirements & Skills 2
Deli Clerk Job summary 3
Deli Clerk ensures hot and cold deli foods are prepared according to Company standards. Promotes customer service by taking and filling customer order requests and maintaining attractive product presentation.
Deli Clerk Duties & Responsibilities 3
Deli Clerk Requirements & Skills 3
Ability to learn new systems, methods, or processes.
Ability to read and operate digital equipment, meters, dials, and/or calibrated scales.
Ability to safely operate hazardous tools and equipment such as a slicer, etc.
Ability to safely operate and maintain department equipment.
Ability to safely work with objects with sharp edges such as a meat slicer, knives, box cutters, etc.
Ability to use non-precision and precision hand tools.
Ability to work well with fellow partners and promote a team environment.
Ability to effectively communicate with customers and partners in written and verbal form.
Ability to work flexible schedules including nights, weekends and holidays.
Minimum of 18 years of age required.
Typically involves on-the-job training.
Food Handler certification required.
Deli Clerk Job summary 4
Deli Clerk prepares and display Deli foods for sale in accordance with Company standards and policies. Wait on customers and provide customer services. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Deli Clerk Duties & Responsibilities 4
Wait on customers and counter promptly and cheerfully. Greet customers and provide them with good quality foods.
Be prompt, tactful, calm, courteous, and professional in all interactions.
Must be able to communicate with customers and associates.
Make clean, neat, and friendly impression on customers.
Unload and store merchandise, prepare and display foods in accordance with Company standards, recipes, and policies - in compliance with Food Safety Policies and Procedures and Health Department regulations.
Perform required temperature monitoring.
Monitor product quality; make sure it is always fresh and safe.
Keep sales areas, backrooms, and coolers clean and well organized.
Keep carts, tools, equipment and supplies in their designated areas.
Keep floors clean, safe, and free from clutter.
Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Adhere to company policies and procedures, as well as State and Federal laws.
Operate cash register in accordance with Company procedures, as applicable.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Deli Clerk Requirements & Skills 4
Willing to work evenings weekends and holidays.
Demonstrates effective written and verbal communication skills that engage our customers and associates.
Able to read shelf tags, signs, product labels, training materials, and bulletins.
Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
Personal initiative and follow through to completion.
Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department.
Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.
Deli Clerk Job summary 5
Deli Clerk slices, packages, weighs, and sells various deli products, including meats and cheeses. Maintains the presentation and cleanliness of the deli, including deli display cases. Provides assistance to Members in the deli department.
Deli Clerk Duties & Responsibilities 5
Deli Clerk Requirements & Skills 5
Deli Clerk Job summary 6
Deli Clerk is responsible for performing duties as directed by the Deli Manager and/or Assistant Deli Manager for the successful operation of the Deli Department. It is essential that as a Deli Clerk, you will present yourself in a professional and courteous manner at all times while performing your defined responsibilities. You are responsible for always maintaining our high standards of Customer Service. Other duties may be assigned as required, depending upon the available time, business volume and other criteria as determined by your appropriate supervisors and/or Supermarkets.
Deli Clerk Duties & Responsibilities 6
Deli Clerk Requirements & Skills 6
No minimum educational requirement needed
Must be at least 18 years old
Must be able to lift 40 pounds
Must be able to calculate figures and amounts, such as pounds and weight increments
Ability to hear, speak, and understand the spoken word
Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to read and understand
Employee is frequently required to stand, walk, stoop, kneel, crouch and taste or smell
While performing duties, the employee is regularly required to stand, and utilize full hand and digit functions, reach with hands and arms while manipulating objects
Specific vision abilities required by this job include close vision, distant vision, and color vision with the ability to adjust focus
Deli Clerk Job summary 7
Deli Clerk maximizes sales and profit in the Deli Department through courteous customer service.
Deli Clerk Duties & Responsibilities 7
To greet all customers, respond to customer questions/requests and explain store policies in a courteous manner.
To wrap, package and sell the product: sandwiches, pizza, salads, sliced fruits, vegetables, sliced meats, cheese, desserts, party trays, garnishes, vegetables, samples and fried foods.
To process customer purchases quickly and accurately by the operation of an electronic cash register, scanner and scale.
To review the perishable department Communication Board daily for updated materials and follow the guidelines posted for the Sampling Program and intercom announcements.
To prepare/organize the cooler/freezer/preparation area for receipt of merchandise, unload trucks, verify the merchandise against the invoice, inspect the delivery for shortages/damage and quality, sort cases for stocking or product preparation and code-date all case items in the cooler/freezer.
To adhere to all local, state and federal health codes and regulations and to clean department floors, mirrors, case, tables, cooler, freezer, production equipment, product preparation area, and shelves. Safely use cleaning equipment and chemicals.
To transport cases to sales floor/cooler/ freezer/product preparation area either on stocking carts or pallets, open cases, place merchandise in the designated cooler/freezer/case/ shelf/display position/area, check the product code/freshness date and ""face/front""/rotate the front row of each display.
To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately. Pick up/remove all broken containers, packing materials/boxes from the sales floor or product-preparation area immediately.
To understand the operation, safety requirements and restraints of a baler, case cutter, pallet jack, intercom, pricing gun, slicer, scales, wrapper, steam table, fryer, stove, (must be 18 years or older to operate the pallet jack, baler, slicer, steam table and fryer and other equipment).
To evaluate product quality and move damaged/unsalable and ""returnable"" products from the case to the preparation area, re-processing the merchandise into a saleable form or marking the product down in price according to markdown policy.
To check case and cooler/freezer temperatures 4 times daily utilizing the time keeping system to record each check.
To record “out-of-stock” conditions and the time they occur and report to the department manager.
To fill/stock: sliced meat and cheese case, salad case, other display cases, and counter and display tables throughout the store.
To perform miscellaneous tasks assigned by supervisors and managers, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business.
Deli Clerk Requirements & Skills 7
Basic mathematical ability (add, subtract, multiply, divide) and ability to count.
Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers/employees concerning store/department policy/procedures and use of equipment.
A stable work and educational history.
The ability to read and write English; able to read instructions, merchandise labels, warehouse order codes, numbers, reports, printed paper invoices and order forms.
Make judgments concerning the placement of merchandise on the case/shelf/display, case opening procedures, extent of unsalable product damage, conversation with customers, selling of product, display of product, use of packaging materials for product, quality of product for display and ordering of merchandise.
Able to open cases and stock so that product will not be damaged.
Able to clearly price mark/label products for customers and cashiers.
Good interpersonal communications.
High school diploma or equivalent.
Prior experience in a related type of job.
Prior experience operating a baler, case cutter, cleaning/sanitation equipment, pallet jack, intercom, pricing gun, knife, slicer, scales, steam table, wrapper, fryer, stove, (must be 18 years or older to operate the pallet jack, baler, slicer, steam table, and fryer).
Deli Clerk Job summary 8
Deli Clerk prepares, stocks, weighs and packages deli products. Provides exceptional customer service and contributes to a positive and collaborative team environment.
Deli Clerk Duties & Responsibilities 8
Deli Clerk Requirements & Skills 8