Job summary 1
Deli Manager provides overall leadership to the Prepared Foods team. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Accountable for Team Member hiring, development, corrective actions, and separations. All retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed by the team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Members' job descriptions.
Duties & Responsibilities 1
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Holds ATLs, supervisors, and Team Members accountable for delivering outstanding customer service.
Builds a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
Makes hiring and separation decisions.
Accountable for monitoring and achieving sales, purchasing, and labor targets.
Maintains proper product assortment, merchandising, and inventory control.
Establishes and maintains collaborative and productive working relationships with department leaders and with vendors.
Sustains exceptional level of knowledge/awareness of relevant competitors and industry trends.
Sets and achieves the highest standards of retail execution.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Requirements & Skills 1
Sustains exceptional level of knowledge and awareness of relevant competitors and industry trends.
Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
Food safety certification. If not currently certified, will commit to completing certification within 6 months.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Capable of teaching others positively and constructively.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
Proficiency with email, Microsoft Office, and operations-related applications.
24+ months of retail experience, including 12+ months of team leadership experience.
Physical Requirements/Working Conditions
Must be able to lift 50 pounds.
In an 8-hour work day: standing/walking 6–8 hours.
Hand use: single grasping, fine manipulation, pushing, and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching.
Ability to work in wet and dry conditions.
Job summary 2
Deli Manager is responsible for the successful and efficient operation of the Deli Department including the training, scheduling, assisting, supervision, ensuring compliance, disciplining, and delegating work to department staff.
Duties & Responsibilities 2
Responsible for the daily operation of the department; Ensures the department is adequately staffed, stocked, and open for business during business hours.
Responsible for both retail and food and beverage operations of the Deli; ensures the quality of service, and cleanliness of the entire operation, and maintains food and labor costs and standards.
Orders food items for adequate inventory management and ensures timely food preparation.
Coordinates counter and register work of employees to ensure customer orders are taken, filled, and served promptly, courteously, and accurately.
Oversees and assist staff to sell pre-made food items, preparing sandwiches, reheating pre-cooked food items, and/or cooking food to order and providing high-quality production of food items promptly in a high-volume, fast-paced working environment.
Requirements & Skills 2
Knowledge of proper food handling, food storage, and sanitation procedures
Proper food handling or equivalent certification or ability to obtain upon hire.
Effective troubleshooting and problem-solving skills.
Ability to work with guests and staff professionally.
Computer skills including MS Outlook, Word, and Excel.
Operate a cash register, POS system, and credit card machine in a fast-paced, high-traffic environment.
Excellent supervisory and management skills.
Kitchen skills such as cooking, cleaning, serving, and bussing.
Knowledge of kitchen operations, including safe food preparation, proper menus, portion control, inventory management, etc.
Ability to multitask and prioritize in a fast-paced environment,
Flexibility and courteous behavior in a fast-paced, high-traffic environment.
Ability to delegate work.
Excellent customer service skills.
Proper and accurate money handling and cash counting skills.
Must be able to understand the normal conversation and accurately communicate information.
Ability to stand and walk on paved, unpaved, uneven, and sometimes slippery surfaces for extended periods.
Ability to climb stairs occasionally.
Ability to frequently balance, kneel, crouch, stoop, push, pull, turn, and twist; Reach down, forward, and overhead repetitively.
Ability to lift and carry up to 40 pounds frequently.
Ability to work in areas with temperatures greater than 90 degrees.
Ability to use cleaning supplies.
Ability to operate a computer.
High School Diploma, GED, or equivalent and 2 years of the snack shop, retail food, and/or restaurant industry or related work experience, or equivalent combination of work experience and education required.
Job summary 3
Deli Manager directly supervises and works with the deli employees while coaching/training at the store, while effectively communicating information, needs, changes, policies and procedures, and results to the Store Manager, Area Managers, and VP of Food Service.
Duties & Responsibilities 3
Requirements & Skills 3
Job summary 4
The primary responsibility of a
Deli Manager is to oversee and manage the department staff and day-to-day operations, as well as implement strategies to increase productivity and sales. A Deli Manager must also be able to perform all duties of the department staff, primarily those of a Deli Cook, who must ensure customer satisfaction by safely cooking and producing consistent, eye-appealing, quality meals promptly.
Duties & Responsibilities 4
Prepare ingredients (trim, cut, and slice meat, poultry, seafood, and vegetables) and cook (season, stir-fry, deep-fry, roast, etc.) various hot entrées by following specific recipes and menus.
Prepare catering and customer orders.
Monitor the hot showcase and refill with freshly prepared entrées.
Adequately staff your department by recruiting, interviewing, hiring, and training employees.
Maintain a productive staff through regular evaluation, recognition, coaching, discipline, and/or dismissal. Set, monitor and consistently enforce performance standards.
Develop employees into responsible workers and future leaders by providing opportunities for personal growth. Delegate responsibility and expect accountability and feedback.
Enforce company policies, procedures, and practices through effective communication and by setting a good example.
Maintain profitability by carefully reviewing invoices, and sales, and manpower reports, making changes to operational procedures, and maintaining equipment.
Resolve employee conflicts and other problems immediately.
Requirements & Skills 4
Must have basic math skills, be able to multitask to accomplish work on time, be able to communicate effectively both orally and in writing, and be able to work under minimal or no supervision.
Education and Experience: Education in culinary arts and previous cooking experience are preferred.
Must be at least 16 years of age to work in a walk-in freezer or chill box, and use a case cutter and knife.
Must be at least 18 years of age to clean, maintain, or operate a stove, oven, bread slicer, and any other power-driven equipment.
Must be able to interact and communicate effectively with department staff and managers.
Must be able to demonstrate good judgment, tact, honesty, and integrity.
Must be able to maintain confidential information.
Must be able to work under pressure and meet deadlines.
Must be able to use a computer and various types of computer applications.
Job summary 5
Deli Manager selects, prices, and displays fresh delicatessens and supervises staff to meet established objectives for sales, margin, and customer service.
Duties & Responsibilities 5
Purchase delicatessens following guidelines of a marketing plan, (e.g., priority for local, organic)
Negotiate with suppliers for favorable prices, terms, quality, and delivery
Evaluate sales turns/inventories and adjust accordingly
Receive deliveries and/or oversee receiving, follow or create receiving procedures
Review invoices for pricing and discount accuracy; request and track receipt of credits from suppliers
Ensure accurate, up-to-date PLU's, working with POS, front end
Create new sales ideas, signage, suggest co-op deals, other specials
Order food and maintain inventory control to minimize out-of-stocks and overstocks and maximize sales and turnover
Plan attractive deli displays, use end cap fully, create procedures for dept
Ensure displays are replenished, rotated, and culled several times daily
Set quality standards for culling; trim, wash, bundle meat as needed
Manage back stock and storage areas to ensure freshness and proper rotation
Price produced to achieve margin and sales goals, calculating prices by balancing margin, turnover, and value to shoppers (working with other managers)
Requirements & Skills 5
Job summary 6
Deli Manager creates an outstanding customer experience through exceptional service. Establishes and maintains a safe and clean environment that encourages our customers to return. Achieves sales and profits goals established for the department, and monitors and controls all established quality assurance standards. Directs and supervises all functions, duties, and activities for the department. Supports the day-to-day functions of the Deli operations. Embraces the Customer 1st strategy and encourages associates to deliver excellent customer service. Demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and the safety of others.
Duties & Responsibilities 6
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Establish performance goals for the department and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout hours of operation.
Train and develop associates on the performance of their job and participate in the performance appraisal process.
Adhere to all local, state, and federal laws, and company guidelines.
Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrinkage.
Order, label, stock, and inventory department merchandise.
Use all equipment in the department such as the fryer, rotisserie, heat lamps, refrigerators, freezers, slicers, ovens, compactors, balers, and pallet jacks according to company guidelines.
Prepare foods according to the food temperature logs and follow cooking instructions.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially promotions that affect the Deli.
Monitor and control expenses for the department.
Maintain an awareness of inventory/stocking conditions, and note any discrepancies in inventory.
Plan, organize and supervise the inventory process.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained, and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
Requirements & Skills 6
Job summary 7
Looking for a job where you will be challenged and have fun? Maybe you can work afternoons or days. Maybe you can work during the week or prefer to work weekends. We are looking for a Deli Manager, and your availability may be a great fit!
Duties & Responsibilities 7
Requirements & Skills 7
Job summary 8
Deli Manager manages the Deli Department to achieve maximum sales and profit while maintaining optimum store conditions.
Duties & Responsibilities 8
To greet customers, respond to customer questions/requests/ complaints, and courteously explain store policies.
To initiate and/or make recommendations regarding the hiring, firing, discipline, promotion, and evaluation of all Deli Department personnel. To orient and train all new Deli Department Employees and retrain employees when necessary.
To process customer purchases quickly and accurately by the operation of an electronic cash register, scanner, and scale.
To maintain the perishable department Communication Board with weekly updated material and follow the guidelines posted on the board for the Sampling Program and intercom announcements.
To develop a weekly labor schedule for all Deli Department employees for the approval of the store manager.
To implement the weekly display plan for display/table/case merchandising and ad promotion.
To order all deli products and supplies from authorized vendors to minimize out-of-stocks while maintaining the desired deli turns.
To adhere to all county, state, and federal health regulations and codes instructing those supervised to comply. Clean department floors, mirrors, containers, cooler, shelves, slicer, fryer, production area, equipment, and cases. Safely use cleaning equipment and chemicals.
To supervise/perform/organize the cooler/freezer/preparation area for receipt of merchandise, verify the merchandise against the invoice, inspect the delivery for shortages/damage and quality, sort cases for stocking or product preparation and code-date all case items in the cooler/freezer. Requirements & Skills 8
Job summary 9
Deli Manager will manage the daily operations of their assigned department. This position is accountable for the profit and loss (P&L) for their department and must use their leadership and merchandising skills to manage product levels and make sound business decisions. In addition, this position is responsible for increasing customer confidence and loyalty by promoting and executing consistent operating conditions, providing fresh and appealing products, providing courteous, knowledgeable, and prompt service, and a friendly atmosphere in the department.
Duties & Responsibilities 9
Manage inventory, production, in-stock position, pricing integrity, merchandising, labor, security, expense control, and other operational processes to company standards.
Ensure the department is merchandised by the preferences of the community; maintain shelf allocations to ensure the availability of products at all times.
Ensure team members greet, assist, provide efficient service, and thank customers in a prompt, courteous, friendly, and business-like manner to promote the company image as a service-oriented operation.
Ensure the department is well maintained and meets or exceeds company standards for appearance.
Supervise, train, and develop team members by company policies and procedures.
Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
Conduct weekly sales meetings with team members to establish merchandising, sales, and profit objectives.
Ensure company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
Offer product samples, answer product questions and offer assistance in finding or suggesting product selection.
Ensure sales and work areas are clean and free from safety hazards.
Prepare special orders that are requested by customers (e.g., special occasion cakes, party platters, etc.).
Requirements & Skills 9
Job summary 10
Deli Manager is responsible to lead the day-to-day activities of the center store operations in a retail store, ensuring the center store, stocking, clean team, etc. areas are fully staffed, trained, and operating to company standards. Responsible for the financial aspects of the center store, and operations of the store.
Duties & Responsibilities 10
Responsible to order and maintain inventory in the center store departments (i.e., grocery, dairy, frozen, GM/HBC) while utilizing inventory control procedures to ensure product freshness and quality. Review and validate received orders for amount, quality, count or weight, condition and ensure all product is stored in appropriate areas. Manage a team that completes all center store stocking, to ensure product quality protection, accuracy, and date sensitive rotation, ensure all spoiled/damaged products are handled per established guidelines. Maintain familiarity with all products carried in the department. Know the ad items, special prices, coupon deals, or other features that apply to the store's sales program. Implements and maintain work schedules, labor control, and payroll expense control programs for the department. Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals. Develop and monitor department budget as required. Requirements & Skills 10