Customer Service Supervisor Job Description

Job summary 1

The Customer Service Supervisor exercises discretion and independent judgment to successfully oversee the operations of the customer service (CS) department. Responsible for organizing, directing, coordinating and delegating tasks and training new CS representatives and support personnel. Assists in developing and documenting processes and acts as a knowledgeable resource for the team.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are seeking a Customer Service Supervisor. The ideal candidate will take initiative when appropriate, have sound judgment and be a participant and proponent of team work and process improvement. Flexibility and adaptability are a must in our growing industry as we strive to continually improve our customers’ experience.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Customer Service Supervisor is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Customer Service Supervisor will be responsible for helping maintain customer relationships, serving as escalation point for service issues and running analytics for routine operations in the order management process. In this role, you will drive customer focus and achievement of the company sales and revenue objectives by delivering exceptional customer service.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

We are currently recruiting for a Customer Service Supervisor to lead a team of customer service professionals and drive a strong commercial outcome through strong leadership and close collaboration and engagement with stakeholders across multiple levels. This is a fantastic opportunity for a high achiever and/or experienced leader who is keen to take up or further improve their leadership skills and lead the team to achieve the required business outcomes.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Customer Service Supervisor role will be responsible for managing process and work distribution, ensure adequate staffing, adjust work flows as necessary and monitor budgetary requirements. This position is also responsible for maintaining an engaged and productive staff by motivating, providing support, direction and developing employees to maximize their full potential.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This includes responsibility for exercising independent judgment in the direct supervision of Service Technicians and/or Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Customer Service Supervisor supervises a team of employees who perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls, insurance businesses may receive policy or claims-related inquiries, and other groups may receive technical-related questions. Interface with customers typically by telephone, letter, fax or email to resolve queries/problems. Employees use computerized system for tracking, information gathering, and/or troubleshooting. Primary purpose of role is supervision.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

This position is for our Customer Service Supervisor who will be responsible for leading a team of Customer Service Associates & Field Specialists. The Customer Service Supervisor manages their allocated resources to deliver results/reports within time frames agreed with clients. They maximize capacity and productivity by managing their resources to achieve optimum use of staff, equipment, and facilities.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

As a Customer Service Supervisor you will have direct interaction with our client at a leadership level and you will be asked to lead your team by example. Our client is very hands on and you will be responsible to show Company in a positive light and provide solutions to any problems you may see along the way.

Duties & Responsibilities 10

Requirements & Skills 10

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