Service Writer Job Description template and pdf with duties [2024]

Job summary 1

We are looking for a Service Writer. This person will be working with the access control center in the center of the repair floor. The candidate will control access to the pedestrian walkway and vehicle doors. They will be the first person to interact with the customer. This role is semi-technical. The Service Writer assess issues and make work orders. They will assign techs and page them. They will also follow up to make sure work is done correctly. These service writers handle all walk up and drive up requests.

Duties & Responsibilities 1

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Requirements & Skills 1

Experience with InFor EAM Work Order Management
Relevant education and/or training will be considered a plus

Job summary 2

We are currently seeking a Service Writer for our location. If you're the kind of person who strives to do great work, excels in creative environments, thrives in teams, and lives for problem-solving - this is the place for you.

Duties & Responsibilities 2

Prepares repair orders and enters then into service database system
- Maintains customer relationship by explaining estimates and time for turn around
- Ability to juggle multiple requests at one time and provide excellent customer service
- Ensures that required documentation is complete and in compliance with regulations and standards

Requirements & Skills 2

High School Diploma or GED required
- 1-2 years of experience working in a Service Writer role or related work experience
- Excellent written and verbal communications
- Ability to pass a drug screen and background check

Job summary 3

A Service Writer is responsible for ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently. Administering all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals. Processing technician payroll information. Working with the Service Manager on day to day operations of the service department. Assisting with job scheduling, customer communication, and inventory tracking and flow.

Duties & Responsibilities 3

Inventory management – tracking of machinery & attachments that are entering and leaving the yard including checking fuel & hour usage.
Creates & tracks service work orders.
Tracks warranty progress.
Process payroll for all technicians.
Maintains fuel report.
Communication link between the technician and the customer.
- Works with 3rd party trucking companies when loading & unloading equipment.
- Operates machines & helps with the loading & unloading of trucks as necessary.
- Performs all other duties as assigned.

Requirements & Skills 3

Strong organizational and time management skills.
Excellent computer skills including Microsoft Word, Excel, and other software.
- Exceptional customer service and communication skills.
- Technical Knowledge of Agriculture and/or Construction equipment. Technical/mechanical aptitude is a plus. Previous warranty administration experience a plus.
- In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 50 pounds.

Job summary 4

We are looking for experienced Service Writers to join our industry-leading service team!

Duties & Responsibilities 4

Consult and interpret customer needs for the mechanics
Serve as the primary point of contact for all automotive service and repair matters
Understand customers’ problems and arrange for appropriate service
- Prioritize required services, and offer options
- Set and manage the expectations of the service delivery for both the customers and mechanics
- Continuously keep the customer updated on repair needs and completion times

Requirements & Skills 4

Previous Service Advisor experience required
Exemplary customer service skills are a must
Valid driver's license

Job summary 5

We are currently seeking a Service Writer to join our Service Department.

Duties & Responsibilities 5

Schedules Service Appointments
Greets customers in a friendly manner and obtains vehicle information.
- Write up customer’s vehicle problems accurately on repair order
- Open/Close Repair Orders
- Check on the progress of repairs throughout the day

Requirements & Skills 5

Computer Literate
CDK/ADP knowledge is a plus
At least one year of automotive service experience

Job summary 6

This position will serve as the Service Writer. Responsibilities will include but are not limited to the following:

Duties & Responsibilities 6

Opening, maintaining, proofing and closing service department work orders in an accurate and timely manner.
Preparing all warranty work orders with necessary information to facilitate central warranty processing and monitoring reimbursements.
Assisting shop supervisor with workflow.
- Check-in of units for repairs.
- Assisting customers by phone and in person by providing information regarding the status of work orders, billing inquires and related concerns.
- Any additional duties as assigned.

Requirements & Skills 6

Qualified applicant must have excellent written and verbal communication skills and exceptional customer service skills with both internal and external customers.
Above average computer keyboarding skills and knowledge of Outlook, MS Word/Excel and Internet required.
Must have good organizational skills with exceptional attention to detail.

Job summary 7

We are looking for a Service Writer for our company.

Duties & Responsibilities 7

Prepares estimates and repair orders for the shop by describing symptoms, problems and causes discovered as well as repairs and services requested; obtaining approval signatures
Maintain customer rapport by explaining estimates, obtaining and providing contact telephone numbers and answering questions and concerns
- Help retail and wholesale customers with parts purchases and orders.
- Address warranty issues with customers, and schedule or coordinate repairs promptly
- Must have confidence using a computer, web applications, email, and Microsoft Office applications.

Requirements & Skills 7

Ability to Estimate Repair Costs
Basic computer skills
Excellent verbal and written communication skills
Professional appearance
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure
- Minimum high school diploma/equivalent

Job summary 8

To create and strengthen relationships with customers that require parts and service work performed by creating a professional and customer-centric experience that builds trust, inspires confidence, promotes repeat business, and fosters profitable transactions.

Duties & Responsibilities 8

Requirements & Skills 8

Is familiar with basic combustion engine operation and parts
Knows and understands general boating products and vehicles
- Can demonstrate good ability to learn and operate new computer systems
- Ability to follow established policies and procedures, as defined by management
- Able to effectively multi-task several job functions at once

Job summary 9

A Service Writer provides customers with courteous customer service in person or over the phone. Serves customers by conducting water tests, selling products, and meeting customers’ needs.

Duties & Responsibilities 9

Builds effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.
Processes customer transactions.
- Prepares reports and correspondence as needed.
- Completes water tests and discusses results with customer.
- Performs other related duties as assigned by management.

Requirements & Skills 9

One to two years customer service experience or equivalent.
Excellent customer service skills.
Excellent verbal and written communication skills.
Commitment to excellence and high standards.
Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Job summary 10

We have a position of Service Writer available.

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Service Writer Job Description

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