Customer Service Representative Job Description template and pdf with duties [2024]

Job summary 1

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Duties & Responsibilities 1

special offer

Download PDF with all 10 Customer Service Representative Job Descriptions

Join our webinar: How to improve your recruitment strategy with 100Hires

Requirements & Skills 1

Job summary 2

We are looking for an experienced Customer Service Representative.

Duties & Responsibilities 2

Requirements & Skills 2

Must have an understanding of how to use computers and computer systems (Microsoft Office, basic navigation skills, multi-tasking, etc.) Examples: how to turn on a computer, minimize the screen window, open window explore, etc.
Solid customer service background, a positive attitude
Strong communication skills (especially verbal)
- Bilingual in English and Spanish is a plus
- Call center experience is a plus
- Fast learner

Job summary 3

A Customer Service Representative receives and answers, within established guidelines, customer questions, complaints, and problems. This role will be accountable for the analysis and computation of data related to ads and deductions. Acts as a problem solver, and independent decision-maker for each customer.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and personnel to resolve issues.

Duties & Responsibilities 4

Bill shipments under applicable tariffs and pricing agreements
Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution

Requirements & Skills 4

2 years of customer service experience
Strong computer, typing, and 10-key skills
Proficiency in Microsoft Office
- Availability to work a variety of shifts, including days, evenings, nights, and weekends
- Transportation experience
- Excellent verbal and written communication skills

Job summary 5

We are seeking a Customer Service Representative. The ideal candidate would maintain a positive and proactive relationship with customers, vendors, and coworkers. Additionally, familiarity with working in a manufacturing environment, the ability to multi-task, and possess effective communication skills are preferred.

Duties & Responsibilities 5

Assist customers with orders and inquiries
Build customer profiles in CRM system
Coordinate and monitor the transportation of materials between warehouses to ensure timely shipment of customer orders
Organize and track documentation relating to imports
- Generate reports and prepare as required by upper management
- Review and process invoices
- Other projects as needed

Requirements & Skills 5

Bachelor’s Degree
1-3 years of related position experience preferred
Individuals must be motivated to work independently, as well as with teams.
Able to manage multiple tasks and prioritize appropriately.
- Detail oriented with good written, verbal, and organizational skills.
- Proficient computer skills including MS office applications & Salesforce.
- Applicant must have exceptional data entry skills.

Job summary 6

Primary role is to provide counter sales at our Retail locations. This includes overall location sales support, phone sales, order taking, and assisting in merchandising pricing, and promotional sales. Provides customers with product information and features.

Duties & Responsibilities 6

Assist customers both in person, over the phone, and on the computer, with the processing of orders, collection of accounts, and processing of accounts payable.
Follow up on leads and assist in the development of industrial, commercial, and residential customer sales.
Merchandising, stocking, and pricing responsibly and will assist with special sales and promotions.
Learn the product lines and be able to explain product benefits and features to customers.
To organize work, problem solve, and multi-task in a fast-paced environment.
Provide excellent customer service in a fast-paced environment.
- Assist outside sales personnel on an ongoing basis.
- Provide supervisory and team leadership on an occasional basis when site management is absent.
- Perform other projects and duties as assigned.

Requirements & Skills 6

Ability to use a personal computer (email, word & excel) to input data and process information and to master job-specific software (mainframe computer).
Ability to work safely and comply with all safety rules and standards.
Basic math skills; ability to add, subtracts, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, including the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Good organizational and communication skills.
Member/customer Dedication
- Market and Product Knowledge.
- Teamwork
- Interpersonal and written communication skills

Job summary 7

We are seeking a Customer Service Representative. Ideal candidates will have a minimum of 2 years of customer service experience. The candidate will interface internally with operations and sales team members and externally with partners, clients, vendors, etc. The candidate will also interface with active and prospective customers.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We are hiring an experienced Customer Service Representative to join our existing top-notch team.

Duties & Responsibilities 8

Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquiries, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls

Requirements & Skills 8

High school diploma or general education degree (GED) required
1 year of customer service experience
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Proficient in Microsoft Office
Excellent interpersonal and communication skills
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications

Job summary 9

We are seeking an experienced and energetic Customer Service Representative to join a winning team of professionals. We are looking for a qualified individual who can provide excellent customer service as well as learn and grow with our family.

Duties & Responsibilities 9

Evaluate the customer’s situation, coordinate with service supervisors, and match to the appropriate service technician.
Schedule site surveys with the customers.
Coordinate personnel's work.

Requirements & Skills 9

Strong decision-making abilities
Strong computer skills in excel, word, etc.
Ability to identify customer needs and articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Must be flexible with the ability to adapt to changes quickly and think conceptually
- Must be able to multitask and work in high paced environment

Job summary 10

We are currently looking for a Customer Service Representative. As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties & Responsibilities 10

Managing incoming calls and customer service inquiries Identifying and assessing customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines and policies

Customer Service Representative Job Description

Job summary 1

Duties & Responsibilities 1

Requirements & Skills 1

Job summary 2

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

Duties & Responsibilities 10

Requirements & Skills 10

Start Using
100hires for Free

Weekly Webinars

Customer Service Representative Job Description

Job summary 1

Duties & Responsibilities 1

Requirements & Skills 1

Job summary 2

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

Duties & Responsibilities 10

Requirements & Skills 10

Start Using 100hires for Free

Weekly Webinars

Start Using
100hires for Free