Client Services Manager Job Description

Job summary 1

We are currently looking for a Client Services Manager. The primary objective of this position is to evaluate and select risks while overseeing the daily workflow to meet established standards of quality and quantity. Supervisory responsibilities include client service and premium reconciliation staff members.

Duties & Responsibilities 1

special offer
Download PDF with all 10 Client Services Manager Job Descriptions
Free Guide:
The Ultimate guide
to recruiting

Requirements & Skills 1

Job summary 2

As a Client Services Manager you will be responsible for owning the relationship for all accounts within your region, identifying opportunities for increased system implementation, and in general, ensuring customer satisfaction across the region. You will work across our organization – with marketing, sales, finance, product, and engineering - to make certain that all company efforts are properly tailored to meet customer needs and expectations.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The team is seeking an experienced Client Services Manager to act as primary support to the Head of Global Partnerships, specifically in the area of sponsor partner fulfillment and service. Ideal candidates thrive in a high-energy and dynamic event environment and would love the exposure and connection to the world’s leading teaching, learning, and knowledge companies. We are seeking a curious, collaborative, tactical, tech-savvy, and dedicated team member.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Client Services Manager serves as the primary leader in executing the following: 1) project management oversight and coordination, 2) internal team leadership and development, 3) overseeing trafficking of work through all functional departments, 4) working collaboratively with Operations Managers to identify and execute on process improvement initiatives. The primary goal of this position is to oversee our team of project managers and ensure the successful execution of client work, with a focus on coordinating with internal departments to complete complex tasks and continually improve our processes.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The Client Services Manager is responsible for implementation, communication, and maintaining a strong client relationship with assigned high-level clients ensuring internal resources are available to accommodate client installations, changes, and reporting requests while adhering to corporate and departmental policies and procedures.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Client Services Manager position is responsible for all revenue goals associated with an assigned account base of existing season seat members. This position will prioritize establishing positive relationships by providing world-class service, meeting with and learning about seat members, and delivering excellent communication regarding events, programs, and benefits to our season seat members.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Client Services Manager will oversee functions associated with various departments and will establish positive and effective working relationships with customers, providers, and agencies to establish superior customer service.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Client Services Manager is responsible for the creation, approval, and implementation of events. Responsibilities include project development, client interaction, budget management, execution monitoring, issue resolution, reporting, and invoicing. Manage all related financial activities within company processes while providing a high level of service to client representatives, and co-workers, and assisting the organization in achieving a service excellence culture.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Client Services Manager (CSM) serves as the main point of contact for clients and is focused on achieving plans with clients, revenue retention, and client satisfaction and growth. The CSM’s goals are to ensure that existing clients recognize the value of the Company’s solutions and to sustain/grow the client relationship.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

As a Client Services Manager, you will be responsible for partnering with premier travel brands to create data-based, automated solutions to achieve their greater business objectives. You will leverage our industry-leading technology to manage large-scale digital marketing campaigns and examine trends to provide valuable and actionable insights to our clients. A Client Services Manager coaches, trains, and supports Account Leads to be successful in assisting Digital Marketing Analysts in prioritization, problem-solving, and focusing on the strategic, high-impact initiatives for our clients. In addition, a Client Services Manager is responsible for working with and nurturing relationships with publishers and clients to drive strategic, high-impact growth. This role is key in creating and building team and company culture and owning strategic internal projects and initiatives.

Duties & Responsibilities 10

Requirements & Skills 10

We use cookies to offer you our service. By continuing to use this site, you consent to our use of cookies as described in our policy