Chief Administrative Officer Job Description

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Chief Administrative Officer Job Description

Job descriptions
Executive

Job summary 1

We seek a highly driven and innovative strategic leader to serve as Chief Administrative Officer. Responsible for managing the department’s operational strategy and effectiveness including developing an end-to-end talent plan for our growing team. The Chief Administrative Officer will set the departmental vision and direction for attracting, engaging, developing, retaining, and embedding a talent-focused culture within the department. Responsibilities also include the important work of building and implementing foundational processes and procedures to support a diverse, equitable, and inclusive workforce. The Chief Administrative Officer will play a key role in making decisions about the strategic direction of the department and bringing to life our commitment to equitable practices that empower our employees to meet their fullest potential. Must possess the ability to masterfully influence and manage all matters related to strategy and people operations while partnering closely with the Department of Human Resources (DHR) and collaborating and engaging internal/external stakeholders with a sense of resiliency and calmness under pressure.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

Reporting to the President, the Chief Administrative Officer (CAO) plans and directs all aspects of the organization’s staff and service functions. Oversees Finance, Human Resources, Program Management Office (PMO), Contracts, Operations, and Security. The Chief Administrative Officer will work closely with Chief Financial Officer (CFO) and Chief Growth Officer (CGO) to position the company for growth and is responsible for ensuring the successful operations of the company. The Chief Administrative Officer will work with the CFO and CGO with strategic oversight and execution of key strategic initiatives and KPIs.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The ideal Chief Administrative Officer candidate is someone who has the experience and is interested in providing directives for our client to be highly productive and provide insights for what the firm must incorporate to run their wealth management/financial firm efficiently. The ideal Chief Administrative Officer candidate is someone who has the experience and is interested in providing directives for their clients to be highly productive and to provide insights into what the wealth management/financial firm must incorporate to run efficiently.

Duties & Responsibilities 3

Interview and collaborate with CEO for selection of new staff member(s). Oversee and assist in the transition and onboarding of new staff
Provide recommendations for increasing efficiency in the workplace
Act as a liaison between the employees and upper management when it comes to financial and administrative issues. Develop and promote policies that ensure positive interaction between administrative staff and other personnel
Organizing the workplace so that the workflow is streamlined. Provide feedback for our client onboarding and ongoing maintenance services.
Connect, Contact, and Review Employee Onboarding/Offboarding process via our client’s back-office provider
- Oversee/work with the firm’s marketing team
- Review and update E&O, Insurance, Workers Comp renewals
- Contribute/participate to our bi-weekly team meetings

Requirements & Skills 3

Minimum of a bachelor’s degree – ideally in business, financial planning
- Minimum 5 years experience as a Chief Operating and/or Chief Administrative Officer in the financial services industry
- Strong technical skills and reporting knowledge using Office Suite, Salesforce, and Financial Planning and industry apps
- Strong communication skills: verbal, written, and/or printer

Job summary 4

The Chief Administrative Officer is responsible for representing the organization to achieve an effective, highly integrated health system, setting standards for system-wide delivery of high-quality care and operational excellence, and collaborating with clinical leaders and key administrative staff to develop models of care that are patient-centered and support efficient delivery models in multiple care settings.

Duties & Responsibilities 4

Requirements & Skills 4

Master’s degree in Business Administration (MBA), Master’s in Healthcare Administration (MHA), or related Master’s degree from an accredited college or university
Ten (10) years of progressively responsible healthcare leadership experience including operational and administrative oversight over multiple departments
Five (5) years of financial/budget management experience
Must be trained and certified in NIMS FEMA IS-100, 200, and 700 management within six (6) months of employment.
Experience within a public and/or academic healthcare setting leading strategic initiatives in one or more of the following areas: strategic planning, operations, financial management, delivery model transformation, patient-centered medical home delivery model, or managed care
Prior experience in a hospital that is part of a health system
- Academic Medical Center leadership experience
- Previous public healthcare system experience
- Experience with a unionized workforce

Job summary 5

The Chief Administrative Officer works across the business leading the execution of key projects and initiatives. This individual will display a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness, reporting, and productivity. The successful candidate will be a collaborative partner who can manage multiple projects with high visibility. This individual will have exceptional communication and problem-solving skills. The role requires both a high degree of asset and investment management acumen as well as a sense of urgency and deep analytical analysis.

Duties & Responsibilities 5

Managing and overseeing the operational and financial plans and processes for the ICG team.
Leading the execution of key ICG projects and initiatives.
Providing leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.
Participating in staffing plans and ensuring resources are available to accomplish priorities.
Developing and maintaining key performance indicators for the ICG business.
- Ensuring consistency in process across the various ICG teams.
- Identifying key training and development needs specific to the ICG team.
- Coordinating all Risk, Audit, and Regulatory exam requests as well as business continuity.

Requirements & Skills 5

Job summary 6

The Chief Administrative Officer (CAO) has accountability for formulating the strategic, operational, and budgetary plans and is responsible for the management and oversight of assigned areas.

Duties & Responsibilities 6

Leads the development and execution of goals and objectives.
Responsible for the oversight of the financial activities associated with the Department including, but not limited to, the billing function, revenue cycle, financial and accounting reporting, and procedures.
Works closely with the Department Chair to assist with long-term strategic planning and tactical decision-making, including integration of clinical, research, and educational programs to ensure their mutually beneficial success.
Ensures the practice model delivers optimal patient care. Works with interdisciplinary teams to improve access through efforts aimed at increasing capacity to support demand and growth. Develops and utilizes patient satisfaction data, mystery shopping data, and other available sources of information to maximize customer service and develop action plans to create an ideal patient experience.
- Partners with the Department Chair on the ongoing review of the Department’s compensation plans concerning compliance, market analysis, administration, affordability, communication, and education with faculty.
- Determines the need for and allocation of human resources, financial, space, and material resources, based on analytics and data analysis. Responsible for organizing departmental activities and initiatives.
- Gathers data through best practices and collaborates with other disciplines to recommend services that will increase productivity, minimize the duplication of services, increase workflow efficiency, break down departmental barriers and provide the highest quality of care to patients.

Requirements & Skills 6

Graduate education or equivalent experience in business, health, or public administration is strongly preferred.
Seasoned health care professional with broad leadership skills normally acquired through 15+ years of related experience within a sizeable, complex provider organization.
- Minimum of 8-10 years of leadership experience in a clinical laboratory; hospital laboratory business management experience highly desired. Experience in a large complex academic medical center and a matrix-oriented department is highly desired. Experience working with a large physician faculty practice in an academic environment is strongly preferred.
- A demonstrated record of accomplishment and success in physician/medical practice operations and leadership, including strategic planning, human resources management, fiscal management, and performance improvement. Demonstrated business and financial acumen. Solid operational and financial skills to ensure that resources are applied most effectively for achieving quality of care and service.
- Strong presentation and writing skills. Creates succinctly written communications and can simplify complex messages. Demonstrated ability to think strategically while remaining operationally and financially grounded. Experience with a variety of QI and rapid cycle improvement techniques is necessary.

Job summary 7

Reporting to the President of the Medical Group, the Chief Administrative Officer (CAO) serves as a key member of the Health Medical Practice Leadership Team. The CAO provides executive leadership for the Medical Practice in several areas. These include clinical and ambulatory operations, finance, managed care contracting, population health, and value-based reimbursement as well as clinical revenue cycle management, IT, compliance, network and business development, human resources, and strategic planning.

Duties & Responsibilities 7

Leads the execution of the Medical Group’s strategic and administration plan and deliverables, reflecting industry best practices focused on Medical Practice resource development, systemization, and standards.
Develops and implements a comprehensive plan to standardize and optimize administrative programs and resources across the Medical Practice, including strategic business planning, recruitment, contracting Payer and Hospital credentialing onboarding, and development of Physicians and non-physician providers.
Leads growth initiatives, partnering with the Regional Directors of Operations for Departments and Service Lines to provide management oversight for these initiatives, including new practice acquisitions.
Assists in the value-based contract strategy and Population Health initiatives.
Assists in managing physician and non-physician medical staff behavioral issues.
- Develops and nurtures relationships with all departments through the Nuvance Health system regarding all cross-functional administrative projects and programs. Partners with other leaders to promote and support strategic goals.
- Oversees the transition of new medical and office staff to the Health Medical Practice technology, operating platforms, policies, and procedures.
- Assists in selecting, orienting, onboarding, coaching, and developing direct reports and assists in succession planning and growth opportunities for Physicians, Medical Staff, and employees across the Medical Group.

Requirements & Skills 7

Position requires an MBA, Master's Degree in Healthcare Administration or a related field
Significant manual skills / motor coord & finger dexterity
- Little or no potential for occupational risk
- Sedentary/light effort. May exert up to 10 lbs. force
- Generally pleasant working conditions

Job summary 8

We are seeking to hire a dynamic, organized, detail-oriented Chief Administrative Officer. The Chief Administrative Officer will be responsible for managing, planning, directing, and coordinating all policies and procedures associated with the Company’s internal accounting controls, human resources, information management operations, and compliance processes. The Chief Administrative Office will also direct, coordinate and provide technical assistance to Company staff performing analysis, evaluation, and establishing performance standards of data collected. The ideal candidate will have prior professional experience handling budgeting, auditing, administrative, human resources, or technology management responsibilities for a public or private organization and experience maintaining confidentiality and sensitive information with professionalism.

Duties & Responsibilities 8

Directs, coordinates, and provides technical assistance to Company staff performing analysis, evaluation, and establishing performance standards of data collected.
Assists with technology/data systems assessment and internal evaluation policy for the Company in concert with staff, including identifying cost-saving opportunities, preparing cost/benefit analyses and recommendations to management regarding the Company’s budget, and tracking costs and benefits of recommendations that are implemented.
Monitors database performance and manages and oversees Company data and, where data analysis identifies an issue ensures that appropriate responses are developed and taken to improve Company services.

Requirements & Skills 8

Job summary 9

The Chief Administrative Officer will assist with the overall running of the Office and data work done by Operations and Technology to ensure the implementation of the enterprise data strategy and adoption of consistent standards and capabilities.

Duties & Responsibilities 9

In partnership with enterprise program management, ensure sound program management for O&T (e.g., deliverables on time, risk identification, the process for milestone reporting, and approving changes to milestones)
Develop and implement the people and communications strategy to support the Enterprise and O&T Data Transformation Strategy (in partnership with Human Resources), including the development and execution of training programs
Support the Enterprise CDO in conducting key activities and preparing materials for regulatory touchpoints and milestones (e.g., OCC / FRB exams, monthly touchpoints)
Execute and track compensating measures for O&T
- Monitor and act on key O&T-specific operational metrics; assist ECDO to establish additional key metrics and develop a simple repeatable process to produce them on a regular cadence
- Provide content to ECDO for presentations to key stakeholders, including the Board of Directors and the EMT
- Provide input for the budget process (in partnership with Finance), related to resource planning and management; headcount requirements, reviews of current ICG resources, and talent acquisition plans

Requirements & Skills 9

Job summary 10

Under the general direction and supervision of the President & CEO and serving as an integral member of the executive management team, the Chief Administrative Officer (CAO) is responsible for managing daily administrative operations and ensuring the smooth running of business according to established policies and vision. The CAO will oversee operationalizing new initiatives set forth by the President & CEO and contributes to the expansion and achievement of the organization’s strategic goals. In addition to the strategic components, the CAO is charged with developing, implementing, and overseeing the administrative policies and procedures within Company. The CAO leads effective and streamlined administrative systems, including financial, accounting, legal, information technology (IT), human resources (HR), and physical infrastructure to safeguard and augment the efficiency of the organization’s operations to facilitate accelerating development and long-term success.

Duties & Responsibilities 10

Requirements & Skills 10

Knowledge of fiscal planning, budgeting, and reporting.
Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
Strong mentoring, and coaching experience to a team with diverse levels of expertise.
Energetic, flexible, collaborative, and proactive; An organizational leader who can positively and productively impact both strategic and tactical administration initiatives.
Proven skills to quickly evaluate complex issues and identify multiple options for resolution.
- Ability to translate financial concepts to – and effectively collaborate with – programmatic and fundraising colleagues who do not necessarily have finance backgrounds.
- Knowledge of contract management and experience in organizational effectiveness and operations management implementing best practices, including legal, audit, compliance, budget, and resource development.
- Knowledge of tax and other compliance implications of non-profit status.

Frequently asked questions

What is the role of a chief administrative officer?

The role of a Chief Administrative Officer (CAO) is to oversee the daily operations of an organization, ensuring that policies, procedures, and programs are implemented effectively and efficiently. Some of the key responsibilities of a CAO may include:

Developing and implementing strategies and plans to achieve organizational goals

Managing the budget and financial resources of the organization

Recruiting, training, and managing staff to ensure high performance and productivity

Ensuring compliance with laws, regulations, and policies

Establishing and maintaining relationships with stakeholders, including customers, vendors, and partners

Monitoring and evaluating organizational performance and making recommendations for improvement

Leading change management initiatives and adapting to new technologies or trends.

What are the skills required for a chief administrative officer?

The skills required for a successful Chief Administrative Officer may include:

Leadership skills to inspire and motivate staff, and to manage change and uncertainty

Strategic thinking and problem-solving skills to identify opportunities and address challenges

Financial management skills to manage budgets, expenses, and revenue

Communication and interpersonal skills to build relationships with stakeholders and communicate effectively with staff and external parties

Analytical and critical thinking skills to evaluate information and make decisions

Planning and project management skills to prioritize tasks and manage multiple projects simultaneously

Change management skills to implement new processes, policies, and technologies

Knowledge of industry regulations, standards, and best practices.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Chief Administrative Officer Job Description

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Frequently asked questions

What is the role of a chief administrative officer?

What are the skills required for a chief administrative officer?

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