Application Support Analyst Job Description
Job summary 1
The Application Support Analyst will be responsible for performing application packaging of endpoint software to prepare it for electronic distribution including vulnerability remediation, software deployment, and software upgrades. They will be packaging, deploying, and supporting the deployments of applications via System Center Configuration Manager (SCCM) using industry-standard software packaging and scripting technology such as PowerShell.
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The Application Support Analyst reflects the mission, vision, and values of the Company adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Application Support Analyst is responsible, with direction, for maintaining assigned applications and ensuring that they remain fully operational and well-integrated into the Company information technology environment. This includes monitoring issues that arise daily, designing and executing change requests from users, and performing system testing during code upgrades/projects. This position also works with Application Analyst Associates and Application Analysts to troubleshoot application problems. The role requires good verbal and written communication skills, the ability to troubleshoot issues, and some technical/information system experience. Application knowledge is strongly preferred but not required. In addition, this role provides analytical expertise to information-systems end users with the overall objective of improving the use of application functionality, i.e. enhancing workflow, optimizing business processes, and identifying appropriate systems solutions.
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Working as part of the internal IT department, in the Service Desk Team, the Application Support Analyst will provide application support by best practice to ensure accurate recording of all reported incidents, changes, and service requests that affect IT applications, resulting in timely and cost-effective resolutions within specified service level agreements.
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We are seeking candidates to fill a full-time Application Support Analyst position. Under the direct supervision of the department director and manager, the job emphasis for the Application Support Analyst is providing tier 1 and tier 2 support for all software and hardware systems in the organization, including storage area networks, virtual environments, servers, and desktop hardware. This position has the primary responsibility to ensure the availability of all technology systems in the organization including critical public safety systems. This position is subject to after-hours (weekends, nights, holidays) call-out duties for urgent technical support requests, taking part in the on-call rotation, and after-hours emergency responses for critical system problems.
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The role of the Application Support Analyst is the support applications and systems used within the company´s solutions. This role provides post-implementation support including monitoring application performance. This involves solving technical problems and providing technical consultation to other teams in the company for troubleshooting existing systems. This role requires knowledge of the incident, problem, change and release management lifecycle using best practices and company standards.
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We're looking for an Application Support Analyst. This is a 1st and 2nd line support role for our SaaS-based solution. Working in a small international support team you will provide direct support to both clients and internal users daily.
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We are seeking a motivated individual for an exciting Application Support Analyst opportunity. This position will aid medical practices in achieving optimal results through successful application utilization, and, as such, requires the candidate to triage issues and thoroughly communicate to internal team members and practice end-users when issues arise. The right candidate will have strong technical and team leadership skills and will have a proven track record of delivering excellent customer service.
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The Application Support Analyst within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support for CDFO and Fraud Risk Applications which help in early Fraud detection, Filing Claims, and Disputes for Chase customers. The Application Support Analyst handles all support requests, incidents, issues, tickets, and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders. In addition to driving the resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure, and implementation teams. He or she will be Responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensuring risk and controls compliance for the supported platforms. The ideal candidate for this role is a dynamic individual with excellent communication, strong analytical skills, business acumen, and the ability to assimilate information quickly, with a focus on incident and problem management.
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The Application Support Analyst within the Document Management Team is an Application Support role position that requires expertise to deploy and manage project releases to Production, monitor/troubleshoot production issues, apply various patches and upgrades, follow processes/standards, understand business workflows and dependencies, co-ordinate and communicate various production activities and much more. The Application Support Analyst must be able to multi-task to participate in large enterprise projects and programs supporting one or more work streams and multiple business teams. The candidate will need to have strong communication skills as well as a wide variety of skills and experience to provide technical assistance, and incident resolution and be the conduit to escalate issues to engineering and external teams as needed. The ideal candidate will be able to quickly integrate and develop a clear understanding of the Domain teams they represent, be self-motivated, resourceful, and have a strong aptitude for creative problem-solving.
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We are looking for an Application Support Analyst.
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