Telecommunications Technician Job Description template and pdf with duties [2024]

Job summary 1

The Telecommunications Technician will perform installation services for analog, digital, and VoIP telephone equipment, switched network, POS, paging and various other platforms. Cable installation and maintenance thereof.

Duties & Responsibilities 1

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Installs, tests, maintains, and repairs key telephone systems.
Installs, maintains, and repairs distribution racks, distribution cables, terminals, grounding, and wiring on a variety of communications systems.
Conducts site surveys, plans and coordinates infrastructure upgrades with other department and organizations for small to medium environments.

Requirements & Skills 1

Job summary 2

The Telecommunications Technician is responsible for installing new electrical systems and repairing existing electrical systems while maintaining compliance with national, state and local electrical codes along with all Company policies and procedures. Supports activities at commercial, industrial, institutional and residential locations.

Duties & Responsibilities 2

Establishes voice and data networks by running, pulling, terminating, and splicing cables.
Installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems.
Building ironwork and ladder racks.
- Establishing connections; programming features.
- Establishing connections and integrations.
- Following industry standards.

Requirements & Skills 2

Physical Demands: The employee may require the ability to do the following:
Lift 50 lbs from ground and pull 50 lbs of force.
Perform ladder climbing, wire pulling and conduit pulling.
Fully squat, stoop or kneel while wearing a 25 lb tool belt.
Maintain a standing position for long periods of time while performing repetitive actions such as grasping or manipulating wires.
Work off of ladders, man lifts or reach booms
- Working Environment: While performing duties of this job, the employee may be exposed to:
- A variety of weather conditions including cold, snow, rain, heat, etc.
- High noise levels

Job summary 3

A Telecommunications Technician performs work of moderate difficulty by installing, maintaining and supporting the college’s telephone, college issued cell phones, IP PBX, voicemail and communications backbone systems. Work is distinguished by the ability to provide user support, training, and documentation for the college telephone, voicemail system and to provide backup to the Network Architect. General supervision is received by the assigned manager.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

We are searching for a skilled and motivated Telecommunications Technician. This key role is responsible for the onsite installation and removal of equipment and hardware in a specific geographic region. This is including but not limited to site safety, addition and removal of common systems equipment, and other duties as required to properly maintain and operate the site within the specified requirements. This role must be able to work as part of a team and under the supervision of the team lead and will be required to work in the field under various conditions. Candidates should have an aptitude for doing hands on work and have the ability to follow direction, as well as work safely.

Duties & Responsibilities 4

Able to follow and understand MOP’s, SOW and CRL’s.

Requirements & Skills 4

Preparation of hardware and/or equipment to be installed.
Basic installation/removal of equipment or hardware.
- Installation of Secondary DC Power and Grounding using correct stitching.
- Proper handling and installation of fiber optic cable.
- Proper installation of ethernet and correct termination of RJ45 jacks.

Job summary 5

The purpose of the Telecommunications Technician position, under limited supervision, is to provide technical support services for computerized hardware and software systems. Implement and maintain local area networks, computer workstations, servers, telephone equipment, and software applications and systems. Responsible for researching emerging technologies to determine suitable innovations for deployment and provides detailed recommendations to management and staff.

Duties & Responsibilities 5

Specify, install, configure, and manage local area networks, computer workstations, servers, printers, and software applications.
Research emerging technologies to determine suitable innovations for deployment and provide detailed written recommendations to management and staff.
Troubleshoots and resolves desktop hardware and software, computer system, network system, server, telecommunications, and printer problems.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.
Provides instruction to users regarding the use and application of hardware and software systems. Monitors Help Desk phones, emails, and creates and resolves work orders.
- Maintains an inventory of all hardware and software and installed locations.
- Loads, unloads, and moves computer equipment, peripherals, supplies, materials and tools. Loads, unloads, and moves physical plant related hardware, materials, and supplies.
- Manages outside plant facilities including performing buried utility locates and fiber optic cabling installations and repairs.

Requirements & Skills 5

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data and/or information. Includes exercising discretion in determining data classification and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Must have the ability to make decisions on procedural and technical levels.
- Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
- Verbal Aptitude: Requires the ability to utilize a variety of reference, descriptive, and/or advisory data and information.
- Mathematical Aptitude: Requires the ability to utilize the base mathematical applications including adding, subtracting, multiplying, dividing, decimals, percentages, as well as high school level geometry.

Job summary 6

The Telecommunications Technician role ensures high quality installation, maintenance, and operation/performance of the unified communications ecosystem. The Telecommunications Technician must have experience with diagnostic testing, certificate installation, call flow routing, PCAP interpretation, and preventative maintenance efforts as part of daily work assignments, troubleshooting procedures, and system enhancements. The Telecommunications Technician is responsible for resolving assigned service tickets, documenting procedures, and ownership for moves/adds/changes.

Duties & Responsibilities 6

Perform routine maintenance for equipment associated with unified communication platform including but not limited to: Session Border Controllers, Analog gateways, Skype edge pools, SIP connectivity, AudioCodes ARM Routing, headsets & their management software, handsets & their desktop application integration, desktop soft clients, Polycom conference phones, analog phones, analog circuits, UAT
- Be a primary service owner for the SaaS contact center. Being the point of contact for problem resolution, implementing service improvements, and daily administration.
- Be a primary service owner for problem resolution with the various unified communications vendors. Such as patch management, vulnerability correction, & troubleshooting while providing exceptional customer service.
- Serve as a primary service owner for the legacy phone system performing routine maintenance, in-field cross-connections, troubleshooting voice quality issues, working with the legacy support contractor to resolve issues while providing exceptional customer service.

Requirements & Skills 6

A high school diploma and five (5) years of experience is required for this role. A Bachelor's degree in Telecommunications, Information Technology, or Computer Science is preferred.
Previous experience with telecommunication equipment associated with voice systems is desired. Experience working with session border controllers, anaolog getaways, Windows and Linux server infrastructure, troubleshooting tools for VoIP/SIP, T1, E1, fraud analysis, and remediation, voice routing through Internet Protocol, IVR, ACD, chatbots, PCAP, Skype for Business, Microsoft Teams, Cisco based routing/switching, QOS, and MOS, is helpful.
Training and certification, licensure, or registration in the following is preferred: Collaboration-centric Microsoft suite, Audiocodes, Polycom, SIP, Linux, Python, R, Powershell.

Job summary 7

We are currently recruiting for the position of Telecommunications Technician. The successful candidate will be responsible for maintaining and performing the technical duties associated with the Company communications systems and equipment.

Duties & Responsibilities 7

Safety conscious and committed to safe work habits that will contribute to the achievement of company safety goals. Must exemplify Company core values of Fairness, Integrity, Respect, Safety and Trust.
Performs installs, diagnostics and repairs of telecommunication equipment, microwave site equipment, mobile and portable radios, train yard remote control systems, and video camera systems
Position will be expected to be on-call, per the IBEW union agreement

Requirements & Skills 7

Job summary 8

The Telecommunications Technician is responsible for the maintenance, troubleshooting, installation, repair, administration, and project coordination of telecommunication systems - fixed wireless systems, microwave transmission, telephony systems, mass notification systems, cellular services, power systems, and all vital network system components. Reviews and provides specifications for advanced telecommunications products and services for current and future needs.

Duties & Responsibilities 8

Requirements & Skills 8

High School Diploma or GED.
Four years' experience in the operation and maintenance of Telecommunication equipment and basic radio communications
Experience working with licensed and unlicensed packet-based microwave radio systems (Cambium, Bridgewave, Exhalt, Dragon Wave, Trio, GE, Redline, or Cisco).
- Experience working on data/voice networks.
- Experience working on structured cabling systems, copper, and fiber.
- Valid Class ""C"" Driver's License.

Job summary 9

The Telecommunications Technician performs moves, adds and changes (MACS); maintenance of voice and data telecommunications lines and equipment. Works with clients, Voice Services and Network Engineering teams to complete equipment installation for voice and data applications. Identifies, interprets, completes diagnostics and corrects voice and data communications problems.

Duties & Responsibilities 9

Installs Meridian telephone sets, single line analog sets, elevator telephones, patient telephones, emergency telephones, fax, modem lines and associated ancillary communications devices.
Interprets and implements SL 100, CDC software programming related to assigned telephone service orders.
Interprets and implements data service orders for Ethernet switch and hub ports, printers, embossers and wireless ports.
- Completes service orders related to low speed data circuits and fiber connections.
- Coordinates Systimax wiring, and cross connects voice line equipment, Ethernet ports and data circuits to work station cable locations.
- Other duties as assigned.

Requirements & Skills 9

High School Diploma or GED required.
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.
Has working knowledge of the fundamentals of electricity, basic electronics, analog and digital theory, and the ability to read schematics and functional flow diagrams.
Demonstrated proficiency with accuracy in the operations of a CRT or PC for data entry, voice/data customer database changes and Microsoft Office products.
Ability to install and repair structured, high speed cabling, and patch panel terminations, high speed modular connectivity, and campus vertical and horizontal copper cabling products.
Understands code standards and protocols used with cabling runs in diverse building environments.
- Understands basic telephone theory , basic PBX switch concepts , telephone software programming and feature applications.
- Understands ethernet theory, installation, and how to use data, test and certification equipment.
- Understands equipment messaging syntax.

Job summary 10

The Telecommunication Technician is responsible for supporting all installation aspects of the facility network infrastructure upgrade.

Duties & Responsibilities 10

Be subject matter expert for running and lacing Ethernet, and fiber cabling to include termination and testing as well as installing / removing overhead equipment mounts; as well as the installation of racks, cabinets and supporting cabling.
Be able to conduct testing and record the results of the installed cabling infrastructure.
Possess pipe bending skills to enable fabrication of pipe configurations to fit within existing building infrastructure.

Requirements & Skills 10

Education: Minimum of High School Diploma.
Training/Certification: BICSI-certified ITS Technician or Industry equivalent experience.
Six (6) years’ experience in organizing and supervising structured cable systems and Inside Plant (ISP) installations and site surveys.
Possess supervisory and project management experience of installation crews.
- Experience working from design plans and specifications and possess the ability to meet scheduled deadlines for completion of project(s).
- Wireless network (802.11b/g/a/n, WLAN/WWAN/WMAN) survey/deployment/support experience is preferred.
- Experience with DoD, National, EIA/TIA and BICSI technical and OSHA safety standards.

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