Service Advisor Job Description

Job summary 1

We are currently hiring experienced Service Advisors to join our industry-leading service team! The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk-around inspection as part of the write-up, sell and upsell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are seeking a Service Advisor for a growing automotive company to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We have an opportunity for a few experienced Service Advisors to join our team. We are seeking highly motivated individuals with strong customer service and management skills.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

We are looking to add an experienced Service Advisor to help reach the next level. Must have a proven track record of above-average CSI scores.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As a Service Advisor, you’ll deliver exceptional service to customers and ensure our vehicles are running at their best every day. Service Advisors are the heart of each service location, deftly balancing incoming appointments, fulfilling daily service orders, and reinforcing our commitment to the ownership experience.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

In this Service Advisor position, you’ll be able to get out from behind the desk and play an active role in the service lane.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

As a Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicate with our guests.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Service Advisor sells and schedules needed service work on cars and equipment for the dealership service department.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Service Advisor is expected to be a support system to the Service Manager to achieve maximum production and expense control. Seek ways to improve business operation efficiencies and customer service. Be a teacher to support the efforts of other employees to be successful.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are looking for an experienced Service Advisor. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical understanding but also the ability to provide a strong level of customer service.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What are the duties of a service advisor?

A service advisor is a customer service representative who works in the automotive industry. Their primary role is to assist customers with their vehicle service needs and ensure that their experience with the service department is satisfactory. The service advisor acts as a liaison between the customer and the service department.

The duties of a service advisor typically include:

Greeting customers and assessing their needs

Advising customers on vehicle service options and costs

Scheduling appointments and service times

Coordinating vehicle repairs and maintenance with the service department

Preparing estimates and repair orders

Communicating updates and status reports to customers

Handling customer complaints and resolving issues

Providing excellent customer service and building customer relationships.

A service advisor's main goal is to ensure customer satisfaction by providing quality service, accurate information, and timely updates. They are responsible for managing the service process from start to finish, including scheduling appointments, diagnosing vehicle problems, providing repair recommendations, and keeping customers informed throughout the repair process.

In summary, a service advisor is a customer service representative who provides assistance and advice to customers regarding their vehicle service needs, manages the service process, and ensures customer satisfaction.

What is the meaning of a service advisor?

A service advisor is a professional who works in the automotive industry and serves as a liaison between customers and the service department. The main responsibility of a service advisor is to assist customers with their vehicle service needs by advising them on available service options and costs, scheduling appointments, coordinating vehicle repairs and maintenance, and providing updates to customers throughout the service process. They also prepare estimates and repair orders, handle customer complaints and resolve issues, and maintain customer relationships by providing excellent customer service. In summary, a service advisor is a customer service representative who specializes in the automotive industry and helps customers navigate the vehicle service process.

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