Technical Support Manager Job Description

Job summary 1

The Company is seeking a Technical Support Manager who is a services expert focused on building internal / external relationships while delivering exceptional results. This role works collaboratively across the services organization, sales, operations, and admin to drive the performance of the team forward in tandem with world class customer results and satisfaction. There are two key aspects of this function – delivering value to our customers through your team and managing team initiatives to move business results forward.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are seeking a talented individual to join our team as a Technical Support Manager. This position is directly responsible for the overall operation of the Technical Support Department, both on-line representatives and off-line staff including technology project managers and product support specialists. This position is directly responsible for the daily productivity as well as the profitability of Technical Support.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Technical Support Representative (TSR) Manager is the direct manager of highly skilled technicians who support a technical infrastructure that will assist others to bring their work to completion effectively and efficiently. The TSR Manager is accountable for the successful results of Desk Side Support work.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

In this Technical Support Manager role you will manage a team that is accountable for overall partner experience by providing assistance to our resellers their billing, order placement, and technical inquires. Your team will take service requests by phone, email, and instant-chat messages. In this role, you'll leverage your technical expertise and passion for outstanding customer service to assist and enable your team to answer questions and troubleshoot technical issues.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The Technical Support Manager will be responsible for providing timely support of end user and branch hardware and other requests. They will provide oversight and participate in all aspects of Technical Support. Leads, coaches and mentors the Technical Support team. Oversight of escalations, quality control, ticket analytics and provide technical leadership within the organization. Provide maintenance of the end user and branch compute environment by analyzing requirements, resolving problems, installing hardware or software solutions. Partnership and support of the other Technology Teams, Bat Phone and the Training Department. They will ensure the overall IT team is always providing a stellar support experience for our large and growing user and member base. Travel to various locations is required. Saturday hours are required.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Technical Support Manager is the thought leader of the tech support team. They will act as a guiding force to ensure that Company is providing top quality customer services to our clients. The Technical Support Manager will lead, manage, and maintain all activities related to customer troubleshooting and support including leading, motivating a team of staff to ensure they're giving the best customer service possible while handling queries and complaints from both internal and external customers.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Technical Support Manager is responsible for first line of response on all technical support and related communications internally and externally as related to after sales support. Manages all programs necessary to source, document and disseminate maintenance and problem-solving knowledge for internal and external personnel.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Technical Support Manager serves as a support subject matter expert for the area relating to standards, programs and practices for patient meal delivery services.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

We’re looking for a Technical Support Manager who has experience working with client-facing teams as well as Product and Engineering teams to ensure customer escalations are handled optimally. This role manages a team of technical support specialists who enable customers and internal teams with a focus on technical and product acumen and judgment. This role works across leadership and stakeholders to ensure customer issues are resolved in a timely and customer-first way and providing excellent coaching and mentoring to the Technical Support team.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are looking for a Technical Support Manager.

Duties & Responsibilities 10

Requirements & Skills 10

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