Technical Account Manager Job Description

Job summary 1

The Customer Success team is looking for a driven and detail-oriented Technical Account Manager. You will have responsibility for a small number of assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of their Salesforce investment. The Technical Account Manager will have a track record in translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of our platform. You will forge relationships with your customers, develop a deep technical understanding of their platform implementation, share technical best practices, and act as a point of contact for any major incidents, managing the customer’s expectations and communications through the resolution of such incidents. The ideal Technical Account Manager is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, can learn new technologies quickly, and uses their time efficiently. The Technical Account Manager will likely be required to travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s needs.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are looking for a Technical Account Manager that will lead the successful adoption of our Commerce Platform for our strategic partners, guiding them through the strategic and technical aspects of their payments journey. As a Technical Account Manager, you will be responsible for consistent growth through routinely partnering with Sales, Product, Account Management, and other teams to strategize on ways to create new opportunities within the accounts they service. As a Technical Account Manager, you will use your technical leadership combined with your business and cross-functional collaborative skills to drive value for our merchants. The ideal candidate is a motivated self-learner who is passionate about creating delightful experiences for our Partners.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Technical Account Manager (TAM) manages our Customers’ services experience to ensure our product is exceeding customer expectations. As a partner to the Account Team, the TAM understands the account strategy and the customer’s security and business priorities to provide guidance, share operational best practices, and mitigate risk.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

As a Technical Account Manager (TAM), you help customers successfully adopt our products. You will lead the successful adoption of our product at organizations, and guide them through the strategic and technical facets of their Cloud journey. As a TAM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

In support of our ongoing growth, our Customer Care organization is looking for a Technical Account Manager (TAM). The TAM position is one of facilitation and advocacy on behalf of the Company’s Platinum Support Program clients. It requires superb customer management skills, clear communications, and the ability to manage cross-functionally through influence.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We are seeking a Technical Account Manager (TAM) to maintain and grow product implementations with enterprise accounts. Technical Account Managers work in close alignment with Sales, Account Management, Product, Support, and Engineering teams to ensure Company's product and service meet clients' expectations. As the trusted technical Advisor to Company customers, (TAM) is responsible for the health & growth of our technology and integrations within their book of business serving as well as the point of contact for Technical service issues. The TAM is accountable for developing and reinforcing strong and effective client relationships, particularly with key partners and decision-makers.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We are looking for an experienced Technical Account Manager to join us on our journey as we are revolutionizing Customer Success. We are in a hyper-growth phase, with a platform that is loved and used by thousands of users across the world. This is a great opportunity to join an experienced and global team in an expansive phase. As a Technical Account Manager, you will work closely with our customers and provide technical guidance and expertise on the use of the Company's software. We are looking for a passionate person with deep technical capabilities to help solve complex technical challenges for our customers. You will be a product expert, but also an expert in the tech stack of our customers, ensuring Company runs seamlessly with our customers' other core systems.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We are looking for a Technical Account Manager. You are a superior communicator and charismatic relationship builder. As a technical engineering resource to Company’s customers, you inform and train them in our product’s proper use and you advocate for them within the team.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

As a Technical Account Manager (TAM), you will draw on your customer-facing skills and technical acumen to help customers successfully launch technical deliverables with our current and future product offerings. You will regularly engage with diverse internal and external stakeholder groups and use your relationship management skills and technical credibility to effectively communicate at all levels of the organization. You will build relationships, remove technical roadblocks, and advise on best practices. To be successful, you will need to combine customer communication, project management know-how, and technical knowledge to drive the successful delivery of our products.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

A Technical Account Manager (TAM) is the main technical liaison for Company’s Premier Enterprise merchants. As a Technical Account Manager within the Customer Support team, you will be responsible for owning the technical aspects of our merchants’ implementations on the Company side and will assist in ensuring that integrations are functioning optimally.

Duties & Responsibilities 10

Requirements & Skills 10

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