Service Manager Job Description

Job summary 1

The Service Manager maintains the physical condition and appearance of one or more assigned communities by operating and safety standards. This position is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances, and amenities. He or she anticipates and evaluates potential problems and then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Service Manager manages service operations to optimize Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

Experienced Service Manager needed for a community. Must be skilled at carpentry, appliance repair, HAVC, plumbing, electrical, overseeing contractors, inventory control, and handling all aspects of day-to-day operations. Three (3) years of related experience. Computer literacy is essential.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

We are seeking a Service Manager to work with an amazing company. This role is best for experienced managers that act by the company's core values and lead by example are ideal candidates for this role.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As a Service Manager, you will be in charge of training and development of our teams while maintaining our crisp standards about product safety and quality. You will be a mentor, coach, and leader that our teams will want to emulate. We see the Service Manager as having a vital role in our continued success and growth as a company.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Our Service Manager oversees the overall appearance and maintenance needs of our apartment community. As a leader, this position will collaborate with the Property Manager. The Service Manager must maintain the overall curb appeal; supervise the maintenance staff; coordinate make-readies and move-ins/move-out schedules; perform general maintenance repairs; conduct preventative maintenance and oversee the construction/rehabilitation needs of the apartment community.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Service Manager is responsible for managing Service Department operations to provide the highest level of external and internal customer satisfaction. Work closely with other leaders and employees to ensure building operations remain safe, secure, and well-maintained.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

Service Manager is the leader in customer service techniques, product knowledge, and various maintenance skills. The Service Manager trains technicians to aid in resolving and/or repairing units as needed. Oversees all technical support including material publications, manuals, training, and certifications. Leads in warranty administration.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

We are looking for an experienced Service Manager to join our team.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We’re seeking a motivated Service Manager to play a key role in the management, training, and administration of our appliance repair operations.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What is the role of the service manager?

A service manager is responsible for overseeing the delivery of services to customers and ensuring that the services meet or exceed customer expectations. The role of a service manager includes the following responsibilities:

Managing Service Delivery: Service managers are responsible for managing the delivery of services to customers, ensuring that the services are delivered on time, within budget, and to the required quality standards.

Customer Relationship Management: Service managers must maintain positive relationships with customers and ensure that their needs and expectations are met. This includes responding to customer inquiries, addressing complaints, and managing customer feedback.

Team Management: Service managers are responsible for managing service teams, including hiring and training staff, managing performance, and developing staff skills.

Service Improvement: Service managers are responsible for continuously improving service delivery, including identifying areas for improvement, developing strategies to improve service quality, and implementing changes to improve service delivery.

Budget Management: Service managers are responsible for managing the budget for service delivery, including tracking expenses, forecasting costs, and ensuring that services are delivered within budget.

Compliance: Service managers must ensure that services are delivered in compliance with relevant laws, regulations, and industry standards.

Reporting: Service managers must produce regular reports on service delivery, including performance metrics, customer feedback, and budgetary information.

Process Improvement: Service managers must continually evaluate service delivery processes and make improvements to increase efficiency and reduce costs.

Overall, a service manager is responsible for ensuring that services are delivered efficiently and effectively, meeting or exceeding customer expectations, and managing service teams to ensure the smooth delivery of services. The service manager must have strong leadership, communication, and organizational skills to succeed in this role.

What are the skills required for a service manager?

The specific skills required for a service manager can vary depending on the industry, company, and job requirements, but generally, service managers should have the following skills:

Customer Service: Service managers must be skilled in delivering excellent customer service and managing customer relationships.

Leadership: Service managers must have strong leadership skills to manage service teams and ensure the smooth delivery of services.

Communication: Service managers must be able to communicate effectively with customers, service teams, and other stakeholders.

Problem-Solving: Service managers must be able to identify and solve problems related to service delivery.

Time Management: Service managers must have good time management skills to manage service delivery within tight deadlines.

Analytical Thinking: Service managers must be able to analyze data and identify trends in service delivery to inform decision-making.

Budget Management: Service managers must have experience managing budgets for service delivery and controlling costs.

Process Improvement: Service managers must be skilled in process improvement and able to identify opportunities for increasing efficiency and reducing costs.

Compliance: Service managers must have a deep understanding of relevant laws, regulations, and industry standards and ensure that service delivery complies with those requirements.

Technical Knowledge: Service managers must have a good understanding of the technical aspects of the services being delivered and be able to provide technical guidance to service teams as needed.

Overall, service managers must have a combination of customer service, leadership, communication, problem-solving, and analytical skills to effectively manage service teams and deliver high-quality services that meet or exceed customer expectations.

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