10 Best Service Desk Analyst Job Descriptions

Service Desk Analyst Job summary 1

This Service Desk Analyst position in our office is primarily a technical support role for internally elevated requests of a technical nature. You will be working with an integrated team of developers, product managers, QA analysts and other Tier 3 engineers. The primary objective for this candidate will be to serve as third-tier technical support for our various applications and services, generating SQL scripts used to customize application behavior, and completing research-oriented requests from the various teams at Docutech. Additional responsibilities include supporting the Client Support staff in resolving customer issues and aiding in ensuring customer satisfaction in every step of problem resolution for all software products supported.

Service Desk Analyst Duties & Responsibilities 1

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Service Desk Analyst Requirements & Skills 1

Service Desk Analyst Job summary 2

The Service Desk Analyst is responsible for providing first line technical assistance to customers, relating to both company-supported and military specification computer applications and platforms. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Ensures that customers are satisfied with the response and that it meets their quality expectations.

Service Desk Analyst Duties & Responsibilities 2

Service Desk Analyst Requirements & Skills 2

Service Desk Analyst Job summary 3

The Service Desk Analyst will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalized service. This position requires a high percentage of incident resolution, problem-solving and technical skills using various diagnostic tools, and is a critical first line of support for our customers. In addition, inter-personal skills are required to guide customers through situations via phone, IM, or other communication channels. It may be necessary to escalate to network services, information security, desktop architecture or other “next level” teams. The role requires the ability to provide the highest levels of resolution, support and customer satisfaction, in-line with company policy and procedures.

Service Desk Analyst Duties & Responsibilities 3

Service Desk Analyst Requirements & Skills 3

Service Desk Analyst Job summary 4

The Service Desk Analyst provides customer support, service and technical support through analysis and problem resolution to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication tools or over-the-phone support model. This individual must be able to perform help desk activities in a high volume and fast paced environment.

Service Desk Analyst Duties & Responsibilities 4

Service Desk Analyst Requirements & Skills 4

Service Desk Analyst Job summary 5

We are currently searching for a qualified Service Desk Analyst for a successful business transformation company, providing organizations comprehensive IT solutions from network management to virtualization. Successful candidates must be team-oriented with an outstanding work ethic, excellent written abilities, and a solid communication foundation. The Service Desk Analyst will function as first-level support for our client’s end users, networks, and server issues. The candidate will troubleshoot software, hardware, and operating system issues while creating detailed documentation of issues.

Service Desk Analyst Duties & Responsibilities 5

Service Desk Analyst Requirements & Skills 5

Service Desk Analyst Job summary 6

The Service Desk Analyst creates, monitors, and provides status updates for Tier III engineering incident tickets including client responses and time entries in the incident management system.

Service Desk Analyst Duties & Responsibilities 6

Service Desk Analyst Requirements & Skills 6

Service Desk Analyst Job summary 7

The Technical Support Engineer position is one that provides rotational support for our clinics with “Hands On” technical support and training.

Service Desk Analyst Duties & Responsibilities 7

Service Desk Analyst Requirements & Skills 7

Service Desk Analyst Job summary 8

The Service Desk Analyst will provide customer service and technical support for the computing needs of University and members of the community as an analyst for the Office of Information Technology’s service desk.

Service Desk Analyst Duties & Responsibilities 8

Service Desk Analyst Requirements & Skills 8

Service Desk Analyst Job summary 9

The Customer Service Agent provides front line support to end users by responding to telephone calls, email and electronic requests for technical support to problem Incidents and Service Requests. Documents, tracks and monitors Incidents from the original call into the service desk through problem resolution to insure a timely resolution. Has knowledge of commonly-used Service Desk concepts, practices, and procedures and relies on instructions and pre-established guidelines to perform the functions of the job.

Service Desk Analyst Duties & Responsibilities 9

Service Desk Analyst Requirements & Skills 9

Service Desk Analyst Job summary 10

Under direct supervision, the Service Desk Analyst provides customer centric, first contact support of all user requests and incidents, including software, hardware, telephony, and network issues. Responds to incidents through listening and discussions with users. Handles confidential data and highly regulated information. Typically is able to resolve less complex incidents immediately, while incidents that are more complex are escalated.

Service Desk Analyst Duties & Responsibilities 10

Service Desk Analyst Requirements & Skills 10

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