Restaurant Host Job Description template and pdf with duties [2024]

Job summary 1

The Restaurant Host is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.

Duties & Responsibilities 1

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Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.
Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.
Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.
Shares information on the store and restaurant events with guests.
- Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
- Initiates training opportunities with restaurant staff.
- Assists restaurant staff as needed in providing an outstanding dining experience.

Requirements & Skills 1

Experience as a restaurant host, hotel concierge, or related customer service position, preferred.
- Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.
- Experience working with children, preferred.
- Must be able to work a flexible schedule, including nights, weekends and holidays.

Job summary 2

A Restaurant Host maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

As the first person to greet and welcome guests, the Restaurant Host is a critical link to guest satisfaction. The Restaurant Host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Duties & Responsibilities 3

Requirements & Skills 3

High school diploma or GED
At least 18 years of age
- Basic computer skills
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Job summary 4

A Restaurant Host graciously greeting guests upon arrival, escorting guests to their table, providing menus to guests once seated, and informing the guest who will be serving them. The Restaurant Host manages special seating requests of guests consistent with table availability. The Restaurant Host relays messages to servers and bussers as appropriate and assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency.

Duties & Responsibilities 4

Give all customers prompt and courteous service.
Checks table settings for proper presentation and completeness, and check service tray stations or adequacy of supplies used for refill or replacement purposes.
Graciously greets guests upon their arrival and escorts them to their table, balancing the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability.
Assists with seating as appropriate and, once seated, provide menus for guests and inform them of their server’s name.
- Assists with the duties of servers and bus persons, such as securing a food or beverage item for a customer, resetting a table, etc., as the customer traffic allows, to ensure the maintenance of food service effectiveness and efficiency.
- Clean host area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices.
- Prevent slips and falls by reporting or correcting potential hazards or obstructions to supervisors and managers as soon as possible. Monitor bathroom supplies and cleanliness every ½ hour and report or correct findings to supervisor on duty.

Requirements & Skills 4

Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation.
Ability to lift up to 25 pounds, carrying garbage, menus, chairs etc., frequent times per shift. Occasionally lift up to 40 pounds.
Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area.

Job summary 5

We are currently seeking the best talent for our Restaurant Host position. This Restaurant Host is a member of the Restaurant and is responsible for greeting guests, organizing reservations, assisting the leadership team, managing seating arrangements, handling special requests and ensuring the highest level of service to our guests.

Duties & Responsibilities 5

Provide a warm and engaging first impression for all our guests and deliver a memorable farewell
Manage incoming calls while being present and available to guests
Manage restaurant and lounge business volumes for maximum seating and guest experiences
Walk, stand, listen, talk, engage, and carry items throughout entire shift
- Be able to discuss menu items and make insightful recommendations
- Use opportunities to enhance the guest experience by recognizing guests by name, special occasions and communicating any special requests
- Use reservation system and hotel communication systems

Requirements & Skills 5

Previous customer service experience preferred

Job summary 6

As a Restaurant Host, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Duties & Responsibilities 6

Requirements & Skills 6

Speak clearly and talk easily with all kinds of people to put them at ease.
Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
Perform a variety of activities, changing activities often and sometimes without notice.
Plan and carry out an activity.
Plan the work of others.
Ability to speak and hear in English.
- Close and distance vision.
- Frequently lifts/carries up to 25 lbs. continually uses manual agility and gross motor skills with frequent use of bi-manual talent and fine motor skills.
- Stand for long periods.

Job summary 7

The Restaurant Host is responsible for greeting and proper seating of guests as they enter the restaurant. S/he will be responsible for creating an excellent first impression as well as ensuring timely and appropriate seating of guests. The Restaurant Host shall strive to provide exceptional service to both internal and external guests at all times.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Restaurant Host is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. The Restaurant Host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous, and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Duties & Responsibilities 8

Requirements & Skills 8

High school diploma or GED
At least 18 years of age
Basic computer skills
Must have the ability to communicate in English
Must be able to read, communicate effectively and have superb interpersonal skills
Must be able to remember, recite and promote the variety of menu items.
- Must be able to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
- Must be able to move throughout a crowded room to seat guests with or without reasonable accommodation.
- Must be able to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Job summary 9

As a Restaurant Host, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Duties & Responsibilities 9

Consistently offer a professional, friendly greeting and engaging service
Oversee the restaurants reservation system and ensure efficient booking process on both in person or over the phone.
Understand the Server’s tasks in the outlet
Understand shift end reports in the outlet and the POS system
Assist guests regarding food and beverage menu items in an informative and helpful way
Have knowledge of all menu items, garnishes, contents and preparation methods
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned

Requirements & Skills 9

Previous service experience an asset
Previous Point of Sale System experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
- Ability to work well under pressure and multitask in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Job summary 10

We are looking for a Restaurant Host to join our growing team.

Duties & Responsibilities 10

Requirements & Skills 10

High school diploma or equivalent preferred.
Ability to provide excellent customer service in a fast-paced environment.
A positive and welcoming attitude.
Must stand for long periods of time (6 hours).
- Must be able to lift 10 pounds to help with carrying food or drink trays.
- Must be able to go up and down stairs
- Restaurant experience is a plus.

Restaurant Host Job Description

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Restaurant Host Job Description

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