Ramp Agent Job Description
Job summary 1
The Ramp Agent provides all necessary and required under-wing ground support services as contracted by the customer to include but not be limited to loading and unloading baggage and cargo, marshaling, water, and lavatory servicing.
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Job summary 2
As a Ramp Agent, you are responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, processing baggage between baggage areas in the airport facilities and aircraft, and receiving and dispatching aircraft.
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Job summary 3
The Ramp Agent is responsible for above and below-wing tasks which include guest interactions and ramp functions.
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Job summary 4
The Ramp Agent works in a fast-paced environment performing below-wing functions and keeping flights running smoothly and safely. This is a union-represented position.
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A Ramp Agent performs basic ramp duties such as loading, and unloading baggage, freight, and cargo, and operating company vehicles and other ramp equipment. Maintained ramp area, building, and equipment in a clean and presentable condition.
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As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services.
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Job summary 7
Ramp Agents are responsible for processing baggage between baggage areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft.
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Job summary 8
We are seeking a Ramp Agent. The Ramp Agent provides ground support services.
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Ramp Agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes, and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable of working in stressful situations, under rigid time constraints, and potentially interacting with customers.
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We are searching for a hard-working Ramp Agent to join our team.
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Frequently asked questions
What does a ramp agent do on a daily basis?
A ramp agent, also known as a baggage handler or ground service agent, is responsible for supporting the loading and unloading of aircraft, as well as the handling of luggage and cargo. A ramp agent's daily duties may include:
Loading and unloading luggage and cargo: Ramp agents use baggage carts and other equipment to load and unload bags, mail, and freight from aircraft, and then move it to the appropriate location within the airport.
Marshalling aircraft: Ramp agents use hand signals and other communication techniques to guide aircraft into and out of gates, and to direct them to parking positions.
Deicing aircraft: In cold weather, ramp agents may be responsible for deicing aircraft, which involves removing any snow, ice, or frost from the aircraft to ensure safe flight.
Inspecting and servicing aircraft: Ramp agents may inspect aircraft to ensure they are safe and ready for flight, and perform minor maintenance tasks as needed, such as topping up fuel or checking tires.
Operating ground service equipment: Ramp agents may operate a variety of ground service equipment, including baggage carts, tugs, and fuel trucks, to support the loading and unloading of aircraft.
Communicating with flight crews: Ramp agents communicate with flight crews to provide information about flight schedules, delays, and other operational issues, and to ensure that the aircraft is properly loaded and serviced.
Maintaining safety procedures: Ramp agents must follow strict safety procedures at all times, such as wearing protective clothing, using proper equipment, and following secure handling procedures for hazardous materials.
The role of a ramp agent requires physical fitness, as the job can involve heavy lifting and working outdoors in a variety of weather conditions. It also requires good communication skills, as ramp agents must be able to communicate effectively with flight crews, ground staff, and other airport personnel. Additionally, ramp agents must be able to work quickly and efficiently, as they often work under tight schedules to ensure that flights depart and arrive on time.
What skills do you need to be a ramp agent?
To be a successful ramp agent, you should have the following skills:
Physical fitness: The job requires lifting heavy bags, equipment, and cargo, and working outdoors in a variety of weather conditions.
Attention to detail: Ramp agents must be careful and accurate in their work, and follow safety procedures to ensure the safety of passengers and aircraft.
Good communication skills: Ramp agents must be able to communicate effectively with flight crews, ground staff, and other airport personnel, to provide information and ensure that the aircraft is properly loaded and serviced.
Ability to work quickly and efficiently: Ramp agents often work under tight schedules to ensure that flights depart and arrive on time, so they must be able to work quickly and efficiently.
Basic mechanical knowledge: Ramp agents may need to perform minor maintenance tasks on aircraft, such as topping up fuel or checking tires, so a basic understanding of mechanical systems can be helpful.
Ability to work as a team: Ramp agents often work with other ground staff, and must be able to work effectively as part of a team.
Problem-solving skills: Ramp agents may encounter problems with equipment, weather conditions, or other operational issues, and must be able to find solutions quickly.
Good customer service skills: Ramp agents may interact with passengers, and must be able to provide a positive, helpful, and professional customer service experience.
Ability to work under pressure: Ramp agents work in a fast-paced, deadline-driven environment, and must be able to work effectively under pressure to ensure that flights depart and arrive on time.
What are the 2 main duties of a Ramp Agent?
A ramp agent is typically an employee who works in the aviation industry and is responsible for various ground support duties. The two main duties of a ramp agent are:
Baggage Handling: A ramp agent is responsible for handling passenger baggage, cargo, and other items that are loaded or unloaded onto an aircraft. They must ensure that all luggage is loaded onto the correct flight, sorted according to its destination, and is handled with care to prevent damage or loss. This duty requires the agent to operate various equipment, such as conveyor belts, carts, and forklifts, to move the baggage to and from the aircraft.
Aircraft Servicing: A ramp agent is also responsible for servicing the aircraft before and after a flight. This includes tasks such as refueling the aircraft, cleaning the cabin, and restocking the plane with supplies such as food and beverage, safety equipment, and other necessary items. The agent may also direct the aircraft to the gate, connect and disconnect the jet bridge, and perform safety inspections of the aircraft. This duty requires the agent to have a strong knowledge of safety regulations and be able to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
What are the skills for Ramp Agent?
Ramp agents need to have a range of skills to perform their duties efficiently and effectively. Some of the essential skills for a ramp agent include:
Physical Stamina and Dexterity: Ramp agents need to be physically fit and have excellent dexterity as they spend most of their work hours on their feet, lifting and moving heavy luggage and equipment.
Attention to Detail: A ramp agent must have an eye for detail and be meticulous in their work. They must accurately match the luggage and cargo to the correct flight, and ensure that everything is properly secured and stowed away in the aircraft.
Communication Skills: Good communication skills are essential for ramp agents as they need to communicate with other team members, pilots, and air traffic controllers to coordinate and ensure safe and efficient ground operations.
Ability to Work Under Pressure: Ramp agents must be able to work well under pressure, in a fast-paced environment, and meet tight deadlines.
Safety Awareness: Ramp agents need to have a strong knowledge of safety regulations and procedures to ensure the safety of the passengers, crew, and themselves.
Customer Service Skills: As ramp agents may be required to interact with passengers, they must have good customer service skills and be able to handle passenger inquiries and complaints professionally.
Technical Skills: Ramp agents need to be able to operate a range of equipment, such as conveyor belts, carts, forklifts, and computer systems, and have basic technical skills to troubleshoot equipment issues.
Overall, a ramp agent needs to be a team player, have a positive attitude, and be willing to work in various weather conditions, including extreme temperatures and inclement weather.
