Personal Shopper Job Description

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Personal Shopper Job Description

Job descriptions
Retail and Consumer Products

Job summary 1

As a Personal Shopper, you will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests so you can understand their needs and preferences. This position will allow you to be directly involved in the company’s fastest-growing sales channel and you will get hands-on experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will also support creative marketing and outreach programs that help achieve eCommerce goals for your store. The ideal candidate is naturally outgoing and energetic and is capable of having positive and genuine interactions with guests.

Duties & Responsibilities 1

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Requirements & Skills 1

Friendly, energetic, genuine, and outgoing personality
Strong people skills with the ability to communicate, professionally, and concisely
Ability to work well with others, especially those with differing personalities and viewpoints
Ability to lift 25 lbs. consistently and 50 lbs. occasionally
Ability to read and understand information and take direction
Ability to walk, bend, kneel and stand for extended periods
- Ability to effectively communicate with, and take direction from supervision
- Ability to work well with (or learn how to work well with) computers, handheld Android/iOS devices, and Basic Microsoft Office skills
- Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of our Guest Service team

Job summary 2

The retail store is looking for dynamic individuals as Personal Shopper, who enjoy giving customers the highest level of personalized service through client development. The individual we seek has high energy and a positive attitude, is highly organized, efficient, flexible, and team-oriented, and strives to create a positive experience for the client and their family.

Duties & Responsibilities 2

Provide personalized premium customer service through active listening, anticipating needs, offering suggestions/knowledge regarding product, dining, and store experiences, overcoming objections and closing the sale, and responding to special requests.
Build a client base and foster client relationships by optimizing selling opportunities.
Maintain regular communication with clients via phone and written correspondence, including scheduling appointments regularly.
Maintain client information in an organized manner.
- Meet or exceeds personal and department sales goals.
- Build rapport with co-workers by offering assistance as needed; act as a mentor to store staff by sharing product knowledge/selling techniques.
- Assists with training new employees in the department.

Requirements & Skills 2

2-3 years of work experience, specifically sales and client development, preferred.
Experience working with a broad and diverse workforce and customer base, including children, preferred.
- Must have strong organizational and communication skills (both verbal and written).
- Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel, and Outlook).
- Must be available to work evening, weekend, and holiday shifts.

Job summary 3

As a Personal Shopper, you will be responsible for utilizing the latest technology to engage with customers through an app, shopping their orders, and staging them for pickup. If you are passionate about working in a fast-paced environment and giving customers the freshest and best quality products out there, this could be the role for you!

Duties & Responsibilities 3

Be comfortable utilizing technology to communicate with and fulfill customer orders
Accurately and efficiently fulfill customer orders and stage them in the fulfillment area
Properly handle products, use the necessary equipment, and bag items to ensure they reach their destination safely
- Accurately and efficiently scan items, make appropriate substitutions as needed, and process payments
- Help to maintain a clean, organized, and well-stocked workspace
- May be expected to carry out other customer service duties within the store, as necessary to fit the needs of the business

Requirements & Skills 3

Customer service experience, preferably in a food service, grocery, or retail setting
- Ability to use a company-issued device to manage orders and communicate with customers
- Verbal and written communication skills
- Ability to take direction and work independently

Job summary 4

As a Personal Shopper, this position will allow you the opportunity to select "the best of the best"products for our online shoppers. The Personal Shopper will accurately select groceries ordered online by our customers.

Duties & Responsibilities 4

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
Accurately selects groceries ordered online by customers.
Selects highest quality produce, meat, and other fresh products.
- Selects, scans, and bags items from all temperature zones.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.

Requirements & Skills 4

High School Diploma or equivalent preferred
Good verbal and written communication skills
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
Ability to identify problems, develop and execute solutions
- Must possess the ability to substitute products for customers, upon request and unavailability
- Well organized, able to multi-task, and work in a fast-paced environment
- Ability to work independently and complete daily workload with limited supervision

Job summary 5

The Personal Shopper prepares online customer orders by selecting quality products with speed and accuracy. Provides excellent customer service and remains current on product selection and standards.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Personal Shopper achieves a high volume of sales productivity by building relationships with top clients of our store, meeting all of their lifestyle needs. Creates repeat business from core clients. Continually building on the individual customer base, maximizing total store cross-selling opportunities.

Duties & Responsibilities 6

Meet annual sales volume goals to ensure appropriate sell cost and cost-effectiveness of amenities
Acquire knowledge of all fashion-related products and services inside and outside of the store
Cultivate a selling relationship with high-level clients, meeting all of their lifestyle needs
Develop a detailed dossier outlining all transactions, personal information, and important details on each client ensuring perfectly tailored client interactions
Reflect a fashion image appropriate to each appointment or client to gain fashion credibility and also role model seasonal trends and personal style
- Create appropriate internal partnerships to facilitate and coordinate services in keeping with the expectations of our clients
- Initiate and support store marketing strategies to maximize productivity opportunities
- Train and develop personal shopping assistants and other support associates to acquire all aspects of the expertise required in a specialized sales and service environment

Requirements & Skills 6

Proven track record in sales with a high-end luxury retail firm
Ability to interact with top clients, demonstrating excellent oral and written communication skills
Expertise in fashion and wardrobing
Previous exposure to the lifestyle requirements of luxury clientele
Strong organizational skills
- PC literate, proficient in word, excel and familiar with e-mail communications
- High fashion taste level
- Ability to work independently

Job summary 7

The Personal Shopper will primarily be responsible for picking orders. The Personal Shopper will demonstrate the company’s core values, purpose, priorities, and performance standards in this role to grow sales.

Duties & Responsibilities 7

To greet all customers, respond to customer questions/requests, and courteously explain store policies.
Responsible for picking the product for customers’ online orders, ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following customers' written and verbal notes.
Follows all processes set forth by the company such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly.
Offers suitable substitutions that make sense when items are out-of-stock. Record the reason for the out-of-stock on the handheld device.
- Relays order information to customers as needed.
- Assist with quickly retrieving orders from staging location(s) upon customer arrival, process payment and coupons, and load groceries into customer’s vehicle while informing customers of any order modifications and offering a surprise and delight to customers.
- Report pricing, item location, and incorrect temperature discrepancies to appropriate parties.

Requirements & Skills 7

Job summary 8

With access to the best quality and selection of brands to choose from, our Shoppers have the unique opportunity to dress anyone for any occasion with access to the best quality and selection of brands to choose from. As a Personal Shopper, your purpose is to build relationships. With those client relationships, you can create excitement around our merchandise and help provide the right solution to our client’s needs.

Duties & Responsibilities 8

Achieve individual monthly sales goals.
- Coordinate alterations for your clients.
- Execute our sales process with all clients.
- Build relationships & earn trust by executing our sales process and making calls to clients daily. Those relationships and trust will result in referrals.

Requirements & Skills 8

Strong communication skills
Ability to consistently pursue and share knowledge
Able to work well as a part of the Sales Floor team and help as needed without hesitation
- Be able to demonstrate excellent organizational skills to maintain a book of clients, and be able to follow up without reminders
- Strong interpersonal skills
- Experience in retail sales preferred

Job summary 9

The Personal Shopper will establish and cultivate a strong and successful personal shopping program at the Mall in which they utilize their established book of business, strong client development skills, solid business acumen, and intimate knowledge of luxury fashion to build relationships and drive the Mall's retail sales. Experience in working with high-profile clients and brands in the luxury fashion industry is essential, combined with an ability to develop and execute strategies and action plans. The Personal Shopper will provide advice, guidance, and buying services to customers with their advanced knowledge of products, trends, and services, and become a trusted consultant for each client. They will also be responsible for securing participation in the program by the Mall retailers. This position might constitute an irregular work schedule including nights, weekends, and holidays when the shopping season becomes busier as demand is need-based and appointment driven.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

Nothing beats the exceptional, one-to-one service our Personal Shopper can provide. Providing unparalleled service with a smile, your efforts, and helpfulness will help brighten our guests’ day while helping to build greater customer loyalty with every interaction. You know that you are only successful when those around you are set up for success too. That's why as key a player on our Team, you are eager to support your fellow Team Members. You have the drive to grow your career and can inspire those around you.

Duties & Responsibilities 10

Requirements & Skills 10

Experience Required: 0 to 6 months
Experience Desired: Working towards a high school diploma; Retail or grocery experience
- Education Required: No High School diploma is required
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 16 years of age

Frequently asked questions

What qualities make a good personal shopper?

Personal shoppers assist clients in finding and purchasing clothing, accessories, and other items. The following qualities make a good personal shopper:

Fashion knowledge: A personal shopper must have an in-depth knowledge of fashion and current trends, as well as the ability to stay up-to-date with new styles and designers.

Strong communication skills: Personal shoppers need to be able to communicate effectively with clients, understand their preferences and needs, and be able to recommend items that will meet those needs.

Attention to detail: Personal shoppers must pay close attention to detail, from ensuring that items fit properly, to making sure that the items chosen meet the client's budget and personal style.

Adaptability: Personal shoppers must be able to adapt to the unique needs and preferences of each individual client, and be able to tailor their services to meet those needs.

Organizational skills: Personal shoppers need to be highly organized and able to keep track of multiple clients and their needs, as well as schedules, budgets, and other important details.

Negotiation skills: Personal shoppers may need to negotiate with vendors and suppliers in order to secure the best prices and deals for their clients.

Having these qualities will enable a personal shopper to provide their clients with high-quality, personalized services that meet their unique needs and preferences.

What makes a good personal shopper?