The IT Service Manager will be responsible for managing multiple vendor relationships and for providing oversight for CMS delegated provider groups. This includes managing the contracts, change management, SLA management, and driving Service Levels and metrics. The IT Service Manager will partner with vendors, businesses, and IT partners to manage the end-to-end vendor lifecycle. In addition, responsibilities will include analyzing and identifying opportunities for process improvements and workflow efficiencies and ensuring standards are performed and aligned to the larger Company corporate standards. The ideal candidate will have a strong technical background, excellent and open communication, be well organized, and be an outstanding collaborator.
Duties & Responsibilities 1
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Requirements & Skills 1
Job summary 2
The IT Service Manager role leads the Service Desk team and works closely with the department leads and directors to deliver exceptional service to the IT Department customers. Responsibilities include, but are not limited to, working collaboratively to prioritize work requests; establishing and meeting service level agreements; auditing departmental performance; coordinating project work with the larger team; coaching and mentoring; contributing to team performance evaluations; and participating in the leadership of the IT department. The IT Service Manager also acts as a liaison between the Information Technology department and its customers. Teamwork, coaching, collaboration, customer service, data analysis, and technical skills are crucial to the success of this role.
Duties & Responsibilities 2
Requirements & Skills 2
Job summary 3
The IT Service Manager focusing on Incident, Problem, and Change is responsible for the ownership and management of these processes and their functions as well as the deployment and evangelization of their related processes.
In this position, you will be leading major incident calls, conducting problem management meetings, managing organizational change, and driving process and policy adaptation within the team and across business units. This position is responsible for the training, performance tracking, and reporting of these processes. This person will work across all functional areas within IT to ensure processes are implemented, followed, and aligned with business needs.
Duties & Responsibilities 3
Requirements & Skills 3
Job summary 4
The IT Service Manager will serve as a customer advocate and liaison between multiple IT groups for the design, transition, and operational activities of new and existing services across the IT Service Portfolio. Responsibilities involve ensuring that services are designed, developed, and delivered efficiently by IT and with the appropriate level of communication, guidance, and quality for the customer. This role requires an articulate and approachable technology advocate, skilled in evangelizing IT service offerings and providing informed technology consulting services while assessing and maintaining support standards and practices. Ability to work well with colleagues and other IT teams to manage shifting needs, priorities, and technology changes. This is an extremely public position, requiring regular, effective communication with stakeholders at all levels and IT support teams.
Duties & Responsibilities 4
Requirements & Skills 4
Job summary 5
We are seeking an IT Service Manager for Enterprise Identity and Access Management services. You will be part of a cross-functional organization (Engineering, Product/Strategy, Architecture, and Service) responsible for growing and evolving the IAM services and supporting integration within our businesses and corporate functions.
Duties & Responsibilities 5
Requirements & Skills 5
Job summary 6
The IT Service Manager plans, organizes, manages, monitors improves, and controls all activities associated with the 24X7 Help Desk, customer computing platforms, remote site computing services, and audio/visual systems support. Successfully meets IT customer requirements through the effective planning and managing of all customer computing platforms and technology, response to and resolution of issues related to business systems, and customer computing technology utilized across all sites. Provides timely, accurate issue resolutions and/or support for all IT customers through the Help Desk, remote IT engineers, and 3rd party resources.
Duties & Responsibilities 6
Requirements & Skills 6
Job summary 7
The IT Service Manager will oversee our internal IT processes to improve business performance and outcomes through better IT support practices. This role will serve as the advocate for continual improvement in how IT operates and supports our services. They will define, enhance, and/or drive process change within the Incident Management, Problem Management, Change Management, and Service Level Management areas.
Duties & Responsibilities 7
Requirements & Skills 7
Job summary 8
We are seeking an IT Service Manager in a critical function in Information Technology, End User Support. This role is critical to driving the implementation and enforcement of the adoption of Change and Release management processes in IT, and working cross-functionally with different business functions.
The ideal candidate will ensure that standard processes and procedures are used for efficient and prompt handling of technology changes in responding to customers' requirements while increasing value and reducing incidents, disruptions, and rework. The candidate will also ensure that the integrity of the live environment is protected by having technology changes that are planned, scheduled, and controlled. Besides, the candidate should have extensive experience in the ITIL framework, production support environments, software release management, process improvement, and automation using industry-standard methodologies & tools.
Duties & Responsibilities 8
Requirements & Skills 8
Job summary 9
The IT Service Manager manages a team within the Information and Technology Services division, taking a leadership role in the group, area, or function. The IT Service Manager receives general instructions regarding the scope of assignments but has flexibility in determining the priority and order of assignments and judgment is exercised in interpreting practices and procedures and resolving most work problems. This position is responsible for planning, directing, organizing, and overseeing the activities of the team to maintain appropriate levels of customer service and efficiency while meeting all regulatory requirements and provides division senior management and CIO, as needed, information regarding overall production and incident activities associated with assigned areas of responsibility.
Duties & Responsibilities 9
Requirements & Skills 9
Job summary 10
The IT Service Manager will oversee our internal IT processes to improve business performance and outcomes through better IT support practices. This role will serve as the advocate for continual improvement in how IT operates and supports our services. They will define, enhance, and/or drive process change within the Incident Management, Problem Management, Change Management, and Service Level Management areas.
