It Engineer Job Description

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It Engineer Job Description

Job descriptions
Information Technology

Job summary 1

The IT Engineer is responsible for all help desk calls and works directly with end-users to troubleshoot computer issues, determine the source and advise on appropriate action. The IT Engineer is also responsible for following up with team members and verifying the resolution of their issues. This position plays an active role in our IT department to communicate recurring issues being seen and proactively suggest resolutions.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The IT Engineer will help the company by automating manual processes, building out tools, and managing systems. You'll be responsible for ensuring the stability and availability of all IT services and processes within the company and your success will be measured by automation that helps the IT Team scale with the company.

Duties & Responsibilities 2

You have improved the daily efficiency of the team by creating valuable process automation
Owned and managed business-critical cloud infrastructure and applications
Solved many IT Challenges to unblock the productivity of our technology customers and partners
Implemented security team recommendations and best practices
Automated qualifying tasks and support requests
- Built out processes, policies, and scripts to support Corporate Technology Customers
- Developed key working relationships to help achieve positive outcomes
- Documented processes and procedures for your team and customers

Requirements & Skills 2

Multiple years of experience in a similar role
Experience in managing a variety of SaaS applications
Experience working within a cloud environment
Technically driven and prefer to automate processes
Have written custom scripts to automate the boring stuff
Have managed fleets of devices in previous roles
- Keen to working with others in a collaborative fashion
- Collaborative experience working with a strong security team and can help implement security best practices
- Strong communicator, both written and verbally

Job summary 3

We are seeking a talented IT Engineer to join our growing Information Technology team. Еhis role will directly support Information Technology while working side-by-side with our Security, Legal and Finance and Product teams to design, implement, and maintain solutions that meet the ever-growing needs of our corporate operations.

Duties & Responsibilities 3

Coordinate and manage system procurement and the corporate asset management lifecycle
Work with users to resolve technology issues and fulfill requests
Ensure central management of corporate assets to ensure configurations, patching, upgrades, backups, and system maintenance occur as needed
Act as a central point of contact for enterprise applications including corporate email
Assist People Operations with onboarding and off-boarding support
Own the implementation, administration, support, and compliance with security policies for each toolset
- Develop and maintain documentation of operational processes
- Manage system health and operational lifecycle of technologies in use
- Join our collaborative Engineering, Product, and Design team and provide a valued voice as we scale our team and culture

Requirements & Skills 3

Job summary 4

The IT Engineer performs and implements assignments that influence important /complicated components/processes of the specified functional area of the On-line Technology operation. Establishes and documents management maintenance procedures. Receives work in short- and mid-term assignments that are important/complicated undertakings and regularly require the application of independent judgment. Works with both technical and business stakeholders to understand the database needs for projects. Attend requirement sessions when necessary, communicating any concerns to project leadership. Operates within the context of approved methods. Produces and documents conceptual, logical, and physical database design. Assists development teams and data architects in query design and query performance tuning. Makes recommendations and assesses proposals for database and database query optimization. Reviews and assesses proposals requesting changes or upgrades to the existing databases. Manages assigned databases to established service levels and ensures they comply with documented standards and policies.

Duties & Responsibilities 4

Requirements & Skills 4

Bachelor's degree and at least 3 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations, and/or mobile OR High school / GED and at least 6 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations and/or mobile.
Experience in Technical Operations in an online environment.
Experience in Technology infrastructure, such as Networks, Monitoring, Systems, Databases, etc.
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Willing to travel up to 10% of the time for business purposes (within the state and out of state).

Job summary 5

An IT Engineer is a problem solver who analyzes models/designs creates modifies and supports a set of complex systems processes or operations that enable business capabilities.

Duties & Responsibilities 5

Creates RFI/RFP requests/responses for vendor product evaluations 10%
Designs Develops and Implements Complex Business Rules 10%
Responsible for fulfilling end-user requests. Provides on-call support as required. At times guides and assists in training less experienced individuals 10%
Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroups 15%
- Participates in initiatives with deliverables and meets quality standards on time 10%
- Leads cross-functional initiatives with deliverables and meets quality standards on time 25%
- Creates Application and System Design Documents * Develops Applications / Reports / Systems * Estimates component/application and system level work efforts 20%

Requirements & Skills 5

Bachelor's Degree (Required)
instead of the above education requirements, a combination of experience and education will be considered.
Bachelor’s degree or equivalent work experience.
- 3+ Years with Bachelor’s degree or 9+ years’ work experience
- Average ability to use a computer
- General knowledge in multiple SDLC methodologies * Technically proficient in application/component or system; acts as internal consultant

Job summary 6

The role of the IT Engineer team member is a vital part of the Corp IT department. This role is responsible for exemplary performance in infrastructure productivity enhancement, maintaining a positive partnership with the virtual helpdesk, and “smart hands” support for client technical issues.

Duties & Responsibilities 6

Maintain and develop the Corporate infrastructure including MDM, SSO, Network, and security.
- This is a project-based position with very few day-to-day user issues being assigned so the ability to define and track projects is key.
- Must be able to work individually and with cross-functional teams.
- Communication of upcoming changes and the impact of new service changes must be considered and explained.

Requirements & Skills 6

MDM configuration and profile deployment.
SAML SSO configuration.
Advanced MacOS builds.
Network troubleshooting and management, preferably using Meraki hardware.
IPSEC VPN and SSH security using best practices.
- Experience with cloud-based anti-malware, ideally Crowdstrike.
- Configuration and patch management concepts.
- Audit remediation (ISO270001\SOX) is a plus.

Job summary 7

We are looking for an IT Engineer. This is an exciting opportunity for an individual with strong diagnostic and problem-solving skills, solid technical experience, and a desire to provide excellent service to our internal customers.

Duties & Responsibilities 7

Requirements & Skills 7

Possess knowledge of operating systems, VMware or virtualization, Windows, AIX, Linux, etc., Microsoft Office 365
Ability to coordinate with vendors, research, propose and implement new systems
Meet the essential physical requirements of the position including the ability to lift, run cables in ceilings, bend, crouch, stoop, and climb
Advanced skills using company software.
Design thinking for product inventions and enhancements.
Soft skills including a positive attitude, flexibility, and conflict resolution.
- Be able to travel occasionally to our other locations
- A minimum two-year degree from a college or technical school WITH three to five years of related experience
- Upon job offer, must be able to pass a background check before starting employment

Job summary 8

We are seeking an experienced IT Engineer to join our team. This is a critical role that will be responsible for application support and management, data interfaces, and vendor management. The right candidate will be tech-savvy, a visionary, and passionate about renewable, sustainable solutions.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The IT Engineer will support all corporate users and precariously of technical duties. They include installation, configuration, maintenance (periodic and emergency maintenance), troubleshooting, diagnosis, and repair of computer hardware, software, networks, and peripherals.

Duties & Responsibilities 9

Assist in the planning, design, and implementation of various systems including laptops, servers, tablets, phones, network equipment, and software applications.
Troubleshoot and resolve IT issues via phone, web, and in-person channels.
Track Inventory of all incoming/outgoing equipment and software resources.

Requirements & Skills 9

Minimum of two years of experience in a tech support position, supporting Macintosh systems within a complex networked environment
Outstanding customer service and interaction skills, as well as excellent verbal and written communication skills
Demonstrates ability to independently understand, troubleshoot, and resolve many types of Service Requests
- Working knowledge of IT backup solutions
- Comfortable under high stress and exhibits poise and focus
- Able to find root causes of problems and quickly determine efficient solutions

Job summary 10

We are looking for an IT Engineer.

Duties & Responsibilities 10

Build and run a device management operation to control company-owned devices located both on-site as well as remotely in support of our hybrid in-office and remote workforce.
Work closely with our Security Team to select and build tools to enforce company security policies on end-user devices such as device encryption, malware protection, and firewall rules.
Oversee and operate company software patching initiatives to ensure all device operating systems and installed software is up to date at all times.
Act as a primary contact, and provide support, for all end-user devices and applications used within the company. This includes but is not limited to the Google Workplace suite, conferencing, and collaboration systems such as Zoom and Slack, and general computer use (Windows and Mac OS).
- Manage the company device inventory and own vendor relationships for the acquisition and/or repair of laptops, desktops, tablets, phones, monitors, and accessories.
- Provision, manage, and inventory user access to corporate applications using single-sign-on (SSO) as well as direct user accounts. Perform periodic access reviews when required by internal policy and compliance frameworks
- Assist our customer support teams by providing advice, third-tier support, and device management for deployed systems used by our customers.

Requirements & Skills 10

The ability to support everyone from customer support representatives to senior engineers and executive management.
Ability to tailor your communication to your audience
Scripting experience in Bash, Powershell, or similar
Experience managing and supporting Windows 10, MacOS, and iOS devices
Effective analytical and troubleshooting skills
Passion for identifying and solving problems
- Knowledge of HIPPA, FDA and/or SOC2 security requirements for IT systems
- Experience with remote management and access technologies
- Experience supporting Google Workspace technologies (Docs, Sheets, Drives, etc) and virtual meeting platforms such as Google Meet, Zoom, and MS Teams.

Frequently asked questions

What is the job description of an IT Engineer?

The job description of an IT engineer can vary depending on the specific industry, company, and job title. However, in general, an IT engineer is responsible for designing, developing, implementing, and maintaining information technology systems and infrastructure. Some common job responsibilities for an IT engineer may include:

Developing and implementing IT systems and solutions: IT engineers design and develop IT systems and solutions to meet business needs. This may involve analyzing user requirements, identifying technical requirements, and designing and implementing IT solutions.

Maintaining IT systems and infrastructure: IT engineers are responsible for maintaining the IT systems and infrastructure that they develop. This may involve monitoring system performance, identifying and resolving technical issues, and implementing upgrades or patches to improve system functionality.

Managing networks and security: IT engineers often play a role in managing networks and security systems to ensure that they are secure and functional. This may involve managing firewalls, implementing security protocols, and monitoring network performance.

Collaborating with other IT professionals: IT engineers often work closely with other IT professionals, such as programmers, software engineers, and network administrators, to ensure that IT systems and infrastructure are integrated and functioning properly.

Communicating with non-technical stakeholders: IT engineers must be able to communicate technical concepts to non-technical stakeholders, such as managers and executives. This may involve developing technical documentation, giving presentations, and participating in meetings with non-technical stakeholders.

Overall, an IT engineer is responsible for ensuring that an organization's IT systems and infrastructure are secure, functional, and aligned with business needs. This requires a combination of technical knowledge, problem-solving skills, and effective communication and collaboration with other professionals.

What are the skills of an IT Engineer?

IT engineers are responsible for designing, developing, implementing, and maintaining information technology systems and infrastructure. To be successful in this role, they require a broad range of technical and soft skills, including

Technical knowledge: IT engineers must have a deep understanding of the technical aspects of the systems and infrastructure they work with. This may include knowledge of hardware, software, networking, cybersecurity, and other relevant technical areas.

Analytical thinking: IT engineers should be able to analyze complex systems and identify potential problems or areas for improvement. They must be able to think critically, evaluate data, and make informed decisions.

Problem-solving: IT engineers should have strong problem-solving skills, as they often encounter complex technical problems that require creative solutions. They must be able to troubleshoot issues and develop practical solutions.

Communication: Effective communication skills are critical for IT engineers, as they need to collaborate with other team members, stakeholders, and clients. They must be able to explain technical concepts to non-technical stakeholders and build strong relationships with team members.

Project management: IT engineers are often responsible for managing complex projects, and they must have strong project management skills. This includes the ability to plan and manage schedules, budgets, and resources.

Attention to detail: IT engineers must pay close attention to detail to ensure that systems and infrastructure are configured correctly and functioning properly. They should have the ability to identify and correct errors and inconsistencies in code or configurations.

Learning mindset: The field of IT is constantly evolving, and IT engineers must have a learning mindset to keep up with emerging technologies and best practices. They should be willing to learn new tools, technologies, and programming languages.

Overall, an IT engineer requires a combination of technical knowledge, analytical thinking, problem-solving skills, communication abilities, project management skills, attention to detail, and a learning mindset to succeed in the field.

Olivia Powell
Recruiting expert

Last updated Sep 27

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It Engineer Job Description

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Frequently asked questions

What is the job description of an IT Engineer?

What are the skills of an IT Engineer?

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