Infrastructure Engineer Job Description

Question

Infrastructure Engineer Job Description

Job descriptions
Information Technology

Job summary 1

The primary function of the Infrastructure Engineer is to ensure efficient, strategic use of core platforms, services, and technologies that provide foundational technical services to the business as offered by Credit Union’s Technology Solutions organization. This role provides analysis, development, and operational support of servers, storage, virtualization, and networking solutions, including defining, analyzing, creating, and supporting new services or solutions, modification, and development of new functionality (either as enhancements or as green-field development within an infrastructure ecosystem), system integration, testing, maintenance, monitoring, and operational oversight of assigned solutions and services, independently or in cooperation with other technology teams, to advance business objectives.

Duties & Responsibilities 1

special offer

Download PDF with all 10 Infrastructure Engineer Job Descriptions

Join our webinar: How to improve your recruitment strategy with 100Hires

Functions as an Infrastructure Engineer to support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services, including enterprise software, virtualization solutions, networking technology and services, telephone and voicemail systems, device management, patch management, storage, backup and recovery, monitoring and logging, and various productivity or technical tools to aid in production activities related to assigned areas.
Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
Participates in the collection, analysis, and development of reports and various metrics for internal reporting, such as environmental performance, capacity, and availability management.
- Creates and updates communications and incident management activities to streamline ticket resolution.
- Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.
- Participates in the training and ongoing mentoring of new team members as required.

Requirements & Skills 1

Job summary 2

The Infrastructure Engineer will oversee and coordinate logistics for the technological operation and maintenance of the Media Services infrastructure, audio-visual systems, room, and media technology networks, media delivery ecosystems, and all other room and media delivery technologies under the purview of the Media Services group.

Duties & Responsibilities 2

The Infrastructure Engineer will use a wide base of knowledge and skillsets to plan, coordinate, implement, facilitate, and perform: system buildouts, programming of system functionality, troubleshooting of problems, and routine and advanced maintenance measures.
The Engineer will also be responsible for providing technical assistance to the law school community; training technicians and other technical assistance personnel, functioning as a service escalation point person; regularly communicating with support staff as their main point of contact during the normally scheduled time and off hours as needed, via in-person meetings, phone, slack, email, and other forms of communication, to provide them with information and guidance for fixing problems during support calls, and other situations where technical or system expertise is needed.
Maintain a detailed, up-to-date, organized, and easy-to-access shared library of records and files that track system histories and modifications, including but not limited to system code and code changes, DSP files and settings changes, equipment swaps, break/fix incidents, equipment install dates and lifecycle information, system design documentation, as-built drawings, and all other related files and documentation.

Requirements & Skills 2

Job summary 3

As an Infrastructure Engineer, you will provide systems programming support for our mainframe environment – your focus will be database systems. You will also be responsible for the installation, maintenance, and configuration of the database software and the supporting tools.

Duties & Responsibilities 3

Apply information and system analysis to resolve mainframe infrastructure outages and impairments.
Perform root cause analysis which includes detailed analysis to assist in the effective remediation and long-term elimination of complex problems
- Manage elements of the current infrastructure and help in the design of new elements to ensure high availability and optimal performance in an integrated environment
- Participate in or lead work to apply technology to meet specific business and customer needs, work on more difficult tasks, and occasionally provide work direction for others and act as a backup for other leaders and technical resources
- Participate as part of a team that plans, implements, and manages the total database needs of the mainframe environment and our business partners.

Requirements & Skills 3

5+ years of experience in 1 or more of the following | Db2 for Z/OS, IMS, CICS, and Host MQ.
4+ years of experience and deep understanding of John Deere’s current mainframe environment.
4+ years as a mainframe systems programmer or equivalent experience.
- 4+ years of experience in an applications development environment, database, data management, and mainframe infrastructure capabilities and constraints.
- Demonstratable knowledge and experience in 1 or more mainframe programming languages.
- 1+ years of experience working and delivering in an Agile/Scrum team environment.

Job summary 4

The Infrastructure Engineer works on problems and projects of moderately complex scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Exercises independent judgment within defined parameters or practices to determine appropriate action. Develops expertise and practical knowledge of applications within the business environment. Acts as an informed team member by providing information, analysis, and recommendations in support of team efforts. Evaluates unique circumstances and collaborate with applicable IT teams to make recommendations.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The Infrastructure Engineer independently completes and leads infrastructure project assignments. Plans, researches, evaluates, designs, and engineers the enterprise's technology infrastructure. Provides technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support, and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitors system performance, and installs and configures hardware.

Duties & Responsibilities 5

Performs and leads complex infrastructure project assignments.
Plan, research, evaluate, design, and analyze the performance of complex infrastructure systems.
Provides advanced technical support and analysis, operation, administration, and troubleshooting activities.
Adhere to and advocate change management policies, incident management, and trouble response scenarios.
Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
Lead, facilitate and coordinate work activities of others within the workgroup, team, or department.
- Prepare technical documentation including procedures, manuals, reports, and standards.
- Review and adhere to budgeting and approval processes while partaking in annual and project planning.
- May provide training and mentoring, as well as work direction, to others on the team.

Requirements & Skills 5

Bachelor's degree in computer science, engineering, or a related technical field is required. An equivalent combination of education and related experience may be considered.
Experience: 7 years of relevant work experience is required.
- Preferred Experience - Infrastructure Engineer Staff: (5+) Years experience with administration of Microsoft Exchange on-premise.
- Preferred Experience - Infrastructure Engineer Principal: (3+) years experience with administration of Microsoft 365. (3+) Years experience with assisting in the administration, maintenance, and support of Microsoft Exchange on-premise
- Adhere to policies, procedures, standards, codes, and regulations relevant to assignments.

Job summary 6

The Infrastructure Engineer is a member of the external technology services team, which situates this person in an ideal environment for professional growth. The team consists of a small group of network architects, engineers, and managers with years of varied experience. The position involves contributing to the design and engineering of highly complex network solutions for school districts, intermediate units, nonprofits, and businesses that span a wide network involving multiple services, products, and vendors as well as interfacing with customers. The Infrastructure Engineer will ideally act as a subject matter expert for at least one significant network infrastructure component and is flexible to step outside of the job description to assist in accomplishing departmental and/or organizational goals. Your technical skills will be challenged in this dynamic environment. There are endless opportunities to learn new technology and grow in your career.

Duties & Responsibilities 6

Install, configure, troubleshoot, and maintain intermediate-level server hardware and software across the entire organization.
Troubleshoot, monitor and maintain advanced configurations for wired and wireless ethernet data networks and associated hardware including routers, switches, and firewalls.
Competent in project management, including overseeing external contractors and internal Infrastructure Administrator staff.
Assist senior technical staff with system lifecycle planning.
Provide staff training on important topics such as “best security practices”.
Develop and implement penetration testing to continually harden existing infrastructure systems.
- Provide on-call 24x7x365 response to all infrastructure outages.
- Evaluate and recommend potential upgrades to equipment, components, and software.
- Develop and implement appropriate data recovery plans for every critical function and ensure the disaster recovery backup systems are operating properly.

Requirements & Skills 6

Bachelor’s Degree in Computer Science (or 4 years’ equivalent field experience), combined with 4+ years of relevant Infrastructure experience.
- Competent with Windows and OS X server and client computing environments.
- Competent with routers, switches, firewalls, wireless access points, server hardware, tape backup systems, SAN, NAS, PBX/VoIP, surveillance, door access control, and all other related technologies.
- Ability to transport between the central office and various locations throughout the county and state as required by the position.

Job summary 7

The Infrastructure Engineer will report to the IT Manager and work collaboratively with key stakeholders including local and corporate members of the IT Team. You will build, maintain, and enhance a modern, cost-effective, flexible, and secure IT environment at the site. The Infrastructure Engineer’s responsibilities will include network, server, storage, computer room/hosting, cloud computing, IT security, video conferencing and telephone operations, and projects.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Infrastructure Engineer manages all aspects of information technology (both administrative and student). Provides leadership and is responsible for the oversight of the planning, building, development, implementation, delivery, and evaluation of technology infrastructure to all schools and administrative facilities.

Duties & Responsibilities 8

Requirements & Skills 8

Minimum 10+ years of Infrastructure Engineer.
Possession of a Bachelor’s Degree in Computer Science or Engineering preferred.
- Considerable coursework in computer information systems, computer science, or related technical field, and experience in developing networks, network security, and computer repair.
- Expertise in the network, server virtualization, web servers, and cloud.
- Any equivalent combination of education and experience that would provide the above-noted knowledge, skill, and ability.

Job summary 9

We are seeking outstanding engineers to join the infrastructure team to build and operate IT advanced Data Center to support a world-class semiconductor foundry. This team is responsible to design, implement and optimize IT infrastructure toward software-defined computing, storage, and networking with advanced cloud technologies. The Infrastructure Engineer should have strong technical skills and dedication to operational excellence.

Duties & Responsibilities 9

Wired (Cisco, HP, Juniper) network operation and management
Wireless (HPE/Aruba MM/MD/AP, Cisco WLC/AP) network operation and management
Network monitor tool (Cacti, Splunk, MicroFocus NNMi) operation and management
Network performance monitoring and problem troubleshooting
- Network Infrastructure related project management and architecture design
- Continuous improvement tasks for operation excellence
- IT new technology survey and adoption for productivity improvement

Requirements & Skills 9

BS/MS degree or above and major in Computer Science, Information engineering, automation or electrical engineering, or a similar technical field with equivalent practical experience.
Strong project management, communications, and interpersonal skills.
Industry certifications such as Cisco CCNA/CCNP/CCDP/CCSP, HPE/Aruba ACMP/ACMP/ACMX are desired.
Cisco/HP/Juniper Switch and Router network management
- Network Layer2 (MAC) and Layer3 (OSPF, BGP) protocols
- Network management protocols (SNMP, ICMP)
- Network communication protocols (TCP/IP, FTP/SFTP, HTTP/HTTPS, Telnet/SSH, …)

Job summary 10

The Infrastructure Engineer will build, manage and improve the infrastructure systems at the Company providing services in support of the day-to-day operations, critical projects, and strategic growth of the business. The Infrastructure Engineer will be expected to continually interact with and support managers and users with varying technical backgrounds in a fast-paced work environment. Responsibilities of the Infrastructure Engineer will encompass the support and operation of all switches, routers, firewalls, physical and VMware virtual infrastructure, telephony, email, web/application/database servers, network attached storage devices (SANs) as well as public cloud servers and services. The Infrastructure Engineer is responsible for proactively identifying and correcting deficiencies and improving overall IT infrastructure performance and efficiency. The Infrastructure Engineer will also be responsible for creating and updating infrastructure documentation, systems assessments, and reporting results. The Infrastructure Engineer will work closely with other members of the team to support the overall mission of the company and the end user’s ability to achieve that mission.

Duties & Responsibilities 10

Proactively gather information and utilize analytical and creative problem-solving skills, alongside standard processes and technologies, to create efficient, secure, and reliable solutions for the business
Provide general and routine maintenance support including installation, patching, configuration, backups, and updates
Act as the subject matter expert for the entire technology ecosystem
Create and maintain documents for procedures/processes and infrastructure architecture/topology diagrams
- Collaborate with team members and software vendors to design, implement, and test systems
- Researches and stays current with advances in technologies; recommends change and updates accordingly
- Identifies areas of improvement and proactively suggests changes

Requirements & Skills 10

Frequently asked questions

What does an infrastructure engineer do?

An infrastructure engineer is a type of IT professional who is responsible for designing, planning, implementing, and maintaining the infrastructure of an organization's technology systems. The infrastructure engineer is responsible for ensuring that the organization's technology systems are secure, efficient, and effective and that they meet the needs of the organization. Here are some of the key duties of an infrastructure engineer:

Designing and planning infrastructure: An infrastructure engineer designs and plans the infrastructure of an organization's technology systems, including networks, servers, storage systems, and other infrastructure components.

Implementing infrastructure: An infrastructure engineer implements the infrastructure of an organization's technology systems, ensuring that it is deployed according to the design and plan.

Maintaining infrastructure: An infrastructure engineer is responsible for maintaining the infrastructure of an organization's technology systems, ensuring that it is operating efficiently and effectively.

Monitoring system performance: An infrastructure engineer monitors the performance of an organization's technology systems, identifying potential issues and taking proactive measures to address them.

Ensuring security: An infrastructure engineer is responsible for ensuring the security of an organization's technology systems, including data and applications.

Managing backups and disaster recovery: An infrastructure engineer is responsible for managing backups and disaster recovery plans for an organization's technology systems, ensuring that data is protected and can be restored in the event of an outage or disaster.

Managing cloud infrastructure: An infrastructure engineer manages the infrastructure of an organization's cloud-based systems, ensuring that they are operating efficiently and securely.

Providing technical support: An infrastructure engineer provides technical support to end-users, troubleshooting issues and providing guidance and assistance as needed.

Keeping up-to-date with emerging technologies: An infrastructure engineer stays up-to-date with emerging technologies and trends in the industry, making recommendations for new technologies or approaches that could improve the organization's technology systems.

Overall, an infrastructure engineer plays a critical role in designing, implementing, and maintaining the infrastructure of an organization's technology systems, ensuring that they are secure, efficient, and effective and that they meet the needs of the organization.

What are the skills of an infrastructure engineer?

An infrastructure engineer should possess a range of technical and soft skills to effectively design, implement, and maintain the infrastructure of an organization's technology systems. Here are some of the key skills that an infrastructure engineer should possess:

Technical skills: An infrastructure engineer should possess strong technical skills in areas such as network design, server management, storage systems, virtualization, cloud computing, and cybersecurity.

Problem-solving skills: An infrastructure engineer should have strong problem-solving skills to diagnose and troubleshoot technical issues, and develop effective solutions to address them.

Analytical skills: An infrastructure engineer should have strong analytical skills to analyze data and system performance metrics, identify trends, and develop insights that inform infrastructure decisions.

Communication skills: An infrastructure engineer should have strong communication skills to effectively communicate with technical and non-technical stakeholders, such as managers, end-users, and vendors.

Project management skills: An infrastructure engineer should have strong project management skills to effectively plan, execute, and deliver infrastructure projects on time and within budget.

Collaboration skills: An infrastructure engineer should have strong collaboration skills to work effectively with technical and non-technical stakeholders, such as other IT professionals, managers, and end-users.

Adaptability: An infrastructure engineer should be able to adapt to changing business requirements and technology trends, and be able to adjust infrastructure plans accordingly.

Continuous learning: An infrastructure engineer should commit to continuous learning and stay up-to-date with the latest technology trends, tools, and techniques.

Attention to detail: An infrastructure engineer should have a keen eye for detail to ensure that all infrastructure configurations and settings are accurate and complete.

Customer service skills: An infrastructure engineer should possess strong customer service skills to effectively communicate with end-users and provide technical support and guidance.

Overall, an infrastructure engineer should possess a combination of technical skills, problem-solving skills, analytical skills, communication skills, project management skills, collaboration skills, adaptability, continuous learning, attention to detail, and customer service skills to effectively design, implement, and maintain the infrastructure of an organization's technology systems.

We use cookies to offer you our service. By continuing to use this site, you consent to our use of cookies as described in our policy