Information Systems Manager Job Description template and pdf with duties [2024]

Job summary 1

The Information Systems Manager is a new position based on company growth and the need for oversight and coordination of existing IT and Development Teams. The role will evaluate the company s technology and programming needs along with an advisory committee and executive management to prioritize work and determine solutions to manage the information and technology needs of the company. This position will require strong leadership, management, communication skills, and proven experience in Application Development and Programming (i.e. stored procedures, Crystal Report modifications, C# and VB.Net programming language, Microsoft Suite utilization, etc.), as well as Information Technology (i.e. networking, internal software systems, servers, security, programming, electronic data collection systems, etc.).

Duties & Responsibilities 1

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Supervisory and Management Responsibilities: Directly supervise, develop and coordinate team of 7-10 employees, the IT Department and the Development Team both currently directed by team leads. Plan, assign and direct work for both departments through a hands-on approach while serving as the main point of contact on all MIS and technology related matters. This includes responding to requests, initiating projects or implementing improvements in all areas of the company s technology, programming and database needs from troubleshooting current applications to custom programming and development.
Leadership and Teamwork: Manage the priorities of the team by ensuring that time and effort focused on projects is in line with the company s overall goals. Assist with managing all company data and systems of reporting for end user requirements while motivating the team to attain goals and pursue excellence with the company s processes. Coordinate efforts of both IT and Development to focus on priorities determined by company advisory committee through communication and collaboration to provide effective and innovative solutions. Consistently acknowledge and appreciate each team member s contributions while motivating teams to work together by mitigating conflicts or communication problems with effective solutions.
Infrastructure, Network, and Server Management: Plan and implement infrastructure modifications to support company-wide requirements by identifying proactive network and server solutions. Work with project teams to maintain and implement internal software programs. Remain at the forefront of emerging industry practices to ensure the company is operating with industry-standard technology to ensure business continuity at all times.
- Help Desk Administration: Oversee all help desk activities, including the administration, maintenance, scheduling, and escalation of issues when necessary. Ensure customer service provided by staff is prompt, friendly, thorough, and helpful to avoid break-fix situations while ensuring end user satisfaction.
- Development / Programming: Oversee in-house software and development using SQL programming which includes changes to stored procedures, views, and triggers. Support existing applications written in VB.Net and C#. Oversee and guide design and application reports using Crystal Reports and other applicable reporting methods. Assist in troubleshooting software errors by working with Software vendors to resolve as needed.
- Trusted Company Advisor: Provide recommendations developed by the team to the advisory committee on how to best achieve goal company goals, requests, and programming initiatives. Work with the advisory committee to prioritize requests and provide progress updates. Work with staff from all areas of the company (Operations, Accounting and Finance, HR and Safety) to understand programming and technology needs to ensure consistency and standardization in solutions.

Requirements & Skills 1

Job summary 2

The Information Systems Manager is responsible for management of the Association's information technology systems, including hardware, software, communications, LAN and WAN. Should learn and live Company's Belief, Core Values, Key Business Principles, Code of Excellence, and exhibit the competencies to create a culture of greatness within Company.

Duties & Responsibilities 2

Responsible for leading the IT Department in ensuring the safe and effective use of computer hardware and software. Provides training and technical support in the use of computers and other IT devices throughout the Association.
- Responsible for acquisition and availability of computers and other IT devices throughout the Association.
- Provide prudent management of the Association's computer operations, including the Local Area Network and Wide Area Network.
- Responsible for IT support in selected branch locations.

Requirements & Skills 2

Bachelor's degree with a major in business, accounting, computer science/data processing.
Strong computer and accounting background preferred with 8 - 10 years experience and 3-5 years administration/middle management experience.
- Strong interpersonal and communication skills.
- Proven management and organization skills; demonstrated ability to establish priorities, take initiative, work under time pressures, and exercise sound business judgment.
- Travel overnight independently attending and arranging training sessions.

Job summary 3

The Information Systems Manager maintains and helps refine the technology roadmap to ensure internal efficiency, scalability, and interoperability of current and future enterprise systems. Chief responsibilities of this role include architecting and maintaining an overall infrastructure framework, evaluation and generation of system requirements, deployment of new technology and features, vendor research and recommendation, initial and ongoing user training and support, documentation, and reporting. This role develops working relationships with all internal leaders and stakeholders to facilitate collaboration and ensure overall scalability.

Duties & Responsibilities 3

Developing standard processes for deployment of new functionality.
- Developing and maintaining the data schema for new applications and architecture.
- Prepare for data and user migration to new systems and mitigate any migration issues.
- Manage user permissions, roles, and interface layouts for supported systems.

Requirements & Skills 3

10+ years’ experience, comprised of technical project, program, and people management.
Bachelor's degree or equivalent experience.
Experience evaluating and implementing cloud services, integrations, and changes.
Proven administration skills across multiple corporate disciplines.
Extensive project management experience.
- Experience building efficient, user-friendly workflows and automation.
- Good understanding of web services (HTTPS, REST, etc.)
- Must have knowledge of commonly used coding concepts &, practices, basic graphic design & usability, navigation schema, HTML, a general understanding of Salesforce.com and its coding structure, and aggressive attention to detail.

Job summary 4

We have an Information Systems Manager position immediately available, managing teams within Software Development. This position is responsible for managing, directing and making daily decisions on various software systems developed and used by the primary group operations. Responsible for participating and overseeing the research, development, infrastructure, testing, delivery and maintenance of the software systems. Responsible for the supervision of various levels of employees within the information systems department.

Duties & Responsibilities 4

Serves as Information Systems Manager responsible for managing, directing and making daily decisions on various software systems developed and used by the primary group operations for underwriting, billing and sales activities. Responsible for participating and overseeing the research, development, infrastructure, testing, delivery and maintenance of the software systems. Identifies problems, researches potential solutions, makes decisions regarding necessary changes, and evaluates the programming language and coding approach to use in the rating, policy contract, billing, sales and other software products. Makes development decisions and determines priorities within authority for coding new products and for revising and updating existing software applications.
Serves as Information Systems Manager responsible for managing, directing and making daily decisions on the hardware design and infrastructure relating to the software applications designed for external usage by insureds, potential clients, agents, etc. Troubleshoots hardware and software problems and makes recommendations for solving difficult problems to senior management.
- Designs activities of unit personnel in determining work procedures, issuing written and oral instructions, analyzing and resolving work problems, and assisting employees in solving work problems. Supervises the training of unit personnel. Interviews job candidates and initiates or recommends personnel actions including hiring, promotions, transfers, discharges, disciplinary measures, performance appraisals, salary adjustments, and staffing levels.
- Directs staff in the design, programming, maintenance, and implementation of various Company software technologies which may include Company rating software products. Company contract software products, billing software products, sales and marketing software applications, and others. Directs staff and works through software product administrators to affect ongoing changes including new applications, product conversions and substantial product enhancements.
- Designs and directs staff in the design, programming, maintenance, testing, disaster recovery and implementation of computer application projects for existing product lines in the primary group operation. Participates in the research and evaluation process required to identify where new computer applications and software would provide better information and/or make workflow easier and more efficient.

Requirements & Skills 4

Bachelor degree in computer science, management information systems, computer engineering, or related field or experience
5-7 years related work experience
Application development; database design
Insurance coverages and rating schemes and insurance products
- Company, agency and department practices and procedures
- Communication technology
- Agile methodology principles

Job summary 5

We are recruiting an Information Systems Manager to join our dynamic team. Our future Systems Manager will accomplish information systems objectives by managing staff, planning, and overseeing information systems.

Duties & Responsibilities 5

Requirements & Skills 5

Degree in Information Technology or related fields.
Experience in computer operations, technical support, systems programming, or in project management is essential.
- Experience in hardware, operating systems, software and team leadership is a plus.
- Skilled in Quality Management, Management Proficiency, and Network Maintenance.
- Ability to solve problems.

Job summary 6

The Information Systems Manager is responsible for effectively managing customer expectations, setting the organizational standard for customer engagement, serving as a communication channel between customers and the IT organization, and, whenever possible, providing a first-contact resolution for customers. In addition to these essential tasks, the Information Systems Manager is responsible for identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to customers.

Duties & Responsibilities 6

Effectively managing, developing, and training the service desk team.
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Conducting and sharing results from service and operation performance reviews.
- Promoting the service desk with senior management and working develop healthy relationships within the organization as well as with our customer base.
- Coordinating and managing relationship between the stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
- Being aware of and managing the costs of running the service desks.

Requirements & Skills 6

Job summary 7

The Information Systems Manager is responsible for team leadership, projects and resources of an administrative area that includes more than one area of specialization or performs a centralized function. Typically a mid-management level at a medium to smaller size division or may be over a single function that requires significant staffing and coordination at a large division.

Duties & Responsibilities 7

Partner and interact with various business partners ranging from end users, process analysts, Managers, Directors, and VPs. Understand their requirements/pain points, recommend solutions, set expectations, and provide timely status updates. Define and maintain a multi-year projects roadmap, establish priority/ranking on various deliverables and develop a yearly budget forecast as an input into the annual budgeting planning cycle.
Defining detailed business/functional requirements, process flow diagrams, and use cases. Driving the design, development, test, and delivery of new technologies/products to ensure achievement of business objectives.
Develops and manages long-term information technology project plans and schedules. Serves as project leader on most complex projects; may provide leadership to ad-hoc teams. Establishes goals and objectives to carry out programs or functions by coordinating efforts across the division; explains work methods and ensures project completeness, timeliness, and accuracy. Estimates, develops, and manages project budgets and cost/performance analysis.
Communicate projects status to key personnel including project stakeholders, decision makers, sponsors, and project team members on a periodic basis. Provide monthly management reporting on the status of all projects.
Responsible for selecting, motivating, training, evaluating, and directing staff. Manage and track the deliverables and workload of business systems analysts.
- Support risk and impact analysis assessments of new systems to business processes/operations, and changes to existing systems according to policies & procedures, and regulatory compliance requirements.
- Managing the intake of reported issues or enhancement requests, identifying technical root cause, and developing effective resolutions.
- Lead and support various business systems.

Requirements & Skills 7

BS degree in Business Administration or a similar discipline, and professional level experience of six or more years.
Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
Proven competency in a team leader role for two or more years, and/or demonstrated leadership of major projects or programs in a team environment.
- Demonstrated teamwork and team building skills in producing results and meeting organizational objectives.
- Capable of assessing and developing individual and team skills and capabilities. Able to create and maintain enthusiasm for new and challenging goals. Serves as a role model by promoting new ideas and positive change.
- Effective interpersonal communications skills; attentive to customer and team member needs.

Job summary 8

The Information Systems Manager will assist, troubleshoot, train, and create reports in the various business system environments. Assists with the development of the Enterprise Resource Planning (ERP) program. Customize and configure workflows to allow the integration of client/server applications. Tests ERP layout to ensure the system is meeting corporate needs. Focused and meticulous, as an Information Systems Analyst, you must have a creative approach to problem solving and excellent influencing abilities. Superb interpersonal and communication skills, both written and verbal, are also key.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

We are seeking a Information Systems Manager who will be integral part of On Command Connect Technology group. The Information Systems Manager provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.

Duties & Responsibilities 9

Requirements & Skills 9

Bachelor’s degree
At least 10 years of information systems/information technology experience
At least 4 years of management experience
- Master’s degree
- At least 8 years of information systems/information technology experience
- At least 4 years of management experience

Job summary 10

The Information Systems Manager plans, directs, or coordinates activities in such fields aselectronic data processing, information systems, systems analysis, and computer programming.

Duties & Responsibilities 10

Oversees methods, and techniques of IT assessment, planning, management, monitoring, and evaluation such as functional analysis, contingency planning, and disaster recovery.
Manages the integration of IT subsystems; develops information systems testing strategies, plans, or scenarios; and identifies standards/requirements for infrastructure configuration.
Manages the development or implementation of IT plans and procedures, and ensures appropriate product-related training and documentation are developed and made available to customers.

Requirements & Skills 10

A person within a labor category has less than three (3) years of experience performing work related to the labor category functional description and High School Diploma.

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Information Systems Manager Job Description

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