Help Desk Technician Job Description template and pdf with duties [2024]

Job summary 1

The Help Desk Technician keeps PCs, scanners, printers, and other equipment updated and maintained; sets up/configures new equipment; troubleshoots computer hardware, software, and network issues; assists in performing general software application maintenance and upgrades: Creates new shared folder, sets NTFS permissions and adds folders to DFS, create the new printer on printer server- includes creating DNS host record, DHCP reservation and adding a printer to group policy. The Help Desk Technician also creates and modifies user accounts and group membership as needed. Some onsite travel to multiple locations is required and may require an overnight stay.

Duties & Responsibilities 1

special offer

Download PDF with all 10 Help Desk Technician Job Descriptions

100Hires
eBook

Free Guide:

The Ultimate guide
to recruiting

Requirements & Skills 1

High School diploma or equivalent is required; Associates degree preferred and/or equivalent education or experience in job-related activities.
Experience administrating Office 365 required.
- Experience with electronic health records is strongly preferred.
- Experience with DNS and DHCP is preferred.
- Experience working Microsoft Distributed File Service preferred.

Job summary 2

We have a job opening for a full-time Help Desk Technician in our IT Department. This position is an opportunity to join a high-performing team and to grow along with the business. This is an exceptional opportunity to take an important role in a growing company and team.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We are looking for our next Help Desk Team Member with a focus on a superstar Help Desk Technician. There are roles from entry-level to advanced support so either a person passionate and hungry to learn more and advance or a more experienced person in our field should apply. As our front line of support, you will be exposed to our most valuable customers, and you will assist them and resolve their issues. You will be supported by a more experienced team of support veterans and the manufacturer’s technical team, who will always be able to help you learn and develop your skills.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

Under the supervision of the IT Help Desk Supervisor, the Help Desk Technician is responsible for end-user support. Handles all requests from employees with software and hardware issues. All Help Desk Technician duties are performed using remote desktop tools and by communicating with end users over the phone. The Help Desk Technician is a call center environment with performance measured by the volume and quality of issues resolved.

Duties & Responsibilities 4

Troubleshoots, isolates, and resolves IT and Point of Sale (POS) hardware and software problems in a client/server network environment.
Troubleshoots isolates and resolves problems with Windows servers in a bound and unbound network in support of storage servers.
Troubleshoots isolates and reports problems with local area network (LAN) and wide area network (WAN) systems and equipment.
Troubleshoots isolates and resolves problems with typical business and company unique software including Microsoft Office, Internet Explorer, Adobe acrobat, and web-based applications in support of corporate office and store end-users.
Uses prescribed ticket tracking software to record the status of all problems and identify steps taken to resolve issues.
Escalates all problems beyond the scope of resolve to the next level of expertise.
- Assists publishers in the use and submission of products through the New Title Portal (NTP).
- Exhibits decision-making authority especially the ability to deny the rollout of coupons to the chain if the rollout is required inside of a 48-hour window.
- Follows all company policies and procedures.

Requirements & Skills 4

Job summary 5

As a remote Help Desk Technician, you will provide Tier 1 support to our all staff via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. When required, this person must be able to escalate properly and hand off issues for further troubleshooting quickly and efficiently. This position is responsible for following up on open items (both internally and with the end-user), coordinating & tracking equipment out for repair, maintaining the assist inventory database, and processing any account MAC (Moves, Adds, and Changes) related to accounts or equipment, in various systems.

Duties & Responsibilities 5

Provide customer assistance via remote assistance tools (ex: GoToAssist, Bomgar, TeamViewer)
Must be able to travel and work from the office occasionally (as needed and directed)
Manage Help Desk tickets promptly
Document customer interactions
Run diagnostics to resolve customer-reported issues
Install, make changes, and repair computer hardware and software
- Follow up with customers to ensure issues are resolved
- Work as main POC between various hardware and software vendor support.
- Assist with maintaining inventory for all company assets and application licensing

Requirements & Skills 5

Job summary 6

We are seeking a talented Help Desk Technician to support a facility. The successful candidate will support operations by performing a blend of clerical duties and IT support.

Duties & Responsibilities 6

Perform receptionist duties, such as answering telephone calls, responding to emails, and greeting visitors
Facilitate communication between visitors and staff in a timely and accurate manner
Create network and email accounts for Personnel, as well as provide maintenance when needed
- Preform basic IT helpdesk support by expediting tickets
- Provide IT support to non-technical staff
- Process activities for various staff members using current the systems in place

Requirements & Skills 6

High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type with the speed of at least 50 WPM
One year’s experience in an office setting
- Ability to communicate professionally and efficiently over the phone
- Current CompTIA A+ certification
- Experience in computer, printer, and telephone maintenance and troubleshooting

Job summary 7

Under the immediate supervision of the Senior Director of IT, the Help Desk Technician is responsible for providing customer support and technical assistance to computer system users.

Duties & Responsibilities 7

Requirements & Skills 7

Education: Completion of two years of college or equivalent in a related field with computer training
Experience: Minimum one year experience, preferably in health care

Job summary 8

The Help Desk Technician is responsible for assisting team members by providing timely resolutions to technical support issues via email, over the phone, and remote desktop. Successfully fulfilling this role is vitally important to team members, who have a diverse skill sets, but a common goal of providing optimum care to seniors/residents/clients.

Duties & Responsibilities 8

Requirements & Skills 8

EDUCATION: Associate's degree or technical or business school training in computer-related software required.
EXPERIENCE: Two years of help desk in a comparable position or an equivalent work experience preferred. MS Office Package experience including Microsoft Word, Excel, and Outlook required. Experience in VNC and remote desktop assistance is a plus.
CREDENTIALS: A+ (CompTIA) & MCSA (Windows10) certifications encouraged.

Job summary 9

We are looking for a Help Desk Technician to join our Network Services Team. The primary purpose of this role is to handle entry-level incoming help desk trouble tickets and assist with requests from all end-users, either via the help desk software, phone, or email. This role will be responsible for supporting copiers, desktops, laptops, printers, and more.

Duties & Responsibilities 9

Troubleshoot information technology issues, including software, hardware, and networking through service calls placed to the Help Desk such as, but not limited to.
Line of Business software supported on contract.
Troubleshoot copier, MFP, and printer issues remotely such as, but not limited to.
Print Driver support and network printing/scanning/faxing.
Desktop, E-Mail, FTP, or network share setup and profiles.
- Complete calls placed to the Help Desk according to company SLAs (Service Level Agreements).
- Provide customer communication on service calls received, in progress, and completed.
- Work with other technicians in the NOC to lend assistance when requested.

Requirements & Skills 9

High School diploma required and some college preferred.
MSCA: Windows 10 and CompTIA Network+ certification strongly recommended.
Ability to achieve Sharp Gold Certification required.
Knowledge of Dell desktop or network equipment and industry RMM, ERP, and Remote Connection software a plus.
- Strong phone and communication skills with keen attention to detail.
- Ability to bend and lift general office equipment to 50 pounds.
- Valid driver’s license with a good driving record and proof of insurance.

Job summary 10

We are looking for a Help Desk Technician to join our team.

Duties & Responsibilities 10

Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
Work with a team of 6 people from basic to complex tasks.
Assists customers in resolving technical problems on assigned by guiding software and hardware problems. Resolves and/or refers to more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Requirements & Skills 10

High school diploma or G.E.D.
One or more years of technical training in computer support preferred
Two or more years of technical or customer support experience
Experience supporting Windows-based machines
Experience working with ticketing systems
- Experience working with company products and operating systems
- Experience with solving computer related problems
- Experience working with company escalation policy

Help Desk Technician Job Description

Job summary 1

Duties & Responsibilities 1

Requirements & Skills 1

Job summary 2

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

Duties & Responsibilities 10

Requirements & Skills 10

Start Using
100hires for Free

Weekly Webinars

Help Desk Technician Job Description

Job summary 1

Duties & Responsibilities 1

Requirements & Skills 1

Job summary 2

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

Duties & Responsibilities 10

Requirements & Skills 10

Start Using 100hires for Free

Weekly Webinars

Start Using
100hires for Free