Help Desk Technician Job Description

Job summary 1

The Help Desk Technician keeps PCs, scanners, printers, and other equipment updated and maintained; sets up/configures new equipment; troubleshoots computer hardware, software, and network issues; assists in performing general software application maintenance and upgrades: Creates new shared folder, sets NTFS permissions and adds folders to DFS, create the new printer on printer server- includes creating DNS host record, DHCP reservation and adding a printer to group policy. The Help Desk Technician also creates and modifies user accounts and group membership as needed. Some onsite travel to multiple locations is required and may require an overnight stay.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We have a job opening for a full-time Help Desk Technician in our IT Department. This position is an opportunity to join a high-performing team and to grow along with the business. This is an exceptional opportunity to take an important role in a growing company and team.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We are looking for our next Help Desk Team Member with a focus on a superstar Help Desk Technician. There are roles from entry-level to advanced support so either a person passionate and hungry to learn more and advance or a more experienced person in our field should apply. As our front line of support, you will be exposed to our most valuable customers, and you will assist them and resolve their issues. You will be supported by a more experienced team of support veterans and the manufacturer’s technical team, who will always be able to help you learn and develop your skills.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

Under the supervision of the IT Help Desk Supervisor, the Help Desk Technician is responsible for end-user support. Handles all requests from employees with software and hardware issues. All Help Desk Technician duties are performed using remote desktop tools and by communicating with end users over the phone. The Help Desk Technician is a call center environment with performance measured by the volume and quality of issues resolved.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As a remote Help Desk Technician, you will provide Tier 1 support to our all staff via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. When required, this person must be able to escalate properly and hand off issues for further troubleshooting quickly and efficiently. This position is responsible for following up on open items (both internally and with the end-user), coordinating & tracking equipment out for repair, maintaining the assist inventory database, and processing any account MAC (Moves, Adds, and Changes) related to accounts or equipment, in various systems.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We are seeking a talented Help Desk Technician to support a facility. The successful candidate will support operations by performing a blend of clerical duties and IT support.

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Requirements & Skills 6

Job summary 7

Under the immediate supervision of the Senior Director of IT, the Help Desk Technician is responsible for providing customer support and technical assistance to computer system users.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Help Desk Technician is responsible for assisting team members by providing timely resolutions to technical support issues via email, over the phone, and remote desktop. Successfully fulfilling this role is vitally important to team members, who have a diverse skill sets, but a common goal of providing optimum care to seniors/residents/clients.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

We are looking for a Help Desk Technician to join our Network Services Team. The primary purpose of this role is to handle entry-level incoming help desk trouble tickets and assist with requests from all end-users, either via the help desk software, phone, or email. This role will be responsible for supporting copiers, desktops, laptops, printers, and more.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are looking for a Help Desk Technician to join our team.

Duties & Responsibilities 10

Requirements & Skills 10

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