The Help Desk Manager role is to oversee the entire Help Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk and Desktop support functions.
The Help Desk Manager will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop and basic network support. The support provided by this group is the first point of contact or level one support. As the first point of contact for level one support, the Help Desk Manager will review incoming tickets and assign them to the appropriate Information Technology staff.
Duties & Responsibilities 1
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Requirements & Skills 1
Job summary 2
The Help Desk Manager is tasked with the responsibilities of managing a subset of teams that provide remote services to Company managed service clients. The Help Desk Manager is responsible for clear and consistent communications with personnel and client contacts.
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The Help Desk Manager will be responsible for managing the corporate help desk team, onsite support for office locations and remote support for home office employees. This role entails working collaboratively with key stakeholders across the enterprise to transform our digital workplace environment. It includes consulting with business executives, the management of multiple functions, services and units, organizational mission, vision, objectives, structure, policy setting and strategic planning.
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The Help Desk Manager, under general supervision of the MIS Manager, manages and supervises the day-to-day operations of the County’s helpdesk. The Help Desk Manager oversees the duties of and allocates tasks to staff assigned to provide technical support to end-users.
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The Help Desk Manager will be responsible for the support of the organization’s Windows desktop computing environment in cooperation with other IT staff. This includes the setup, installation, diagnoses, repair, maintenance, and upgrade of all PC hardware and software. This position also supports smart phones, tablets, wireless access points, and related technology.
The Help Desk Manager will serve as administrator for the phone system hardware and programming and the building fob access system. The position encompasses administrative duties including departmental purchasing, invoice review and purchase order processing, budgeting responsibilities and the distribution of data reporting as requested by the IT Director and management.
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Job summary 6
The Help Desk Manager role would lead and respond inquiries and requests for assistance across our devices, systems, and general infrastructure. The role would analyze and troubleshoot issues, resolving them with a customer focus to support our business goals. We are looking for someone who is extremely reliable with excellent communication and troubleshooting skills as well as comfortable leading a team including employee coaching, goal-oriented direction, and guidance on how to interact with end users.
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Job summary 7
The Help Desk Manager is responsible to the Director of Computer Services and VP of Business and Finance. The position is full time and offers benefits as specified in the staff handbook.
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Job summary 8
Company seeks a qualified individual to manage the help desk team and evaluate its performance, ensure customer service is timely and accurate daily, and recruit, train and support help desk representatives and technicians. Responsibilities for this position include: responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
As a Help Desk Manager, the candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate the team to achieve specific goals are essential skills to perform well in this position. Ultimately, the candidate should be able to ensure high quality technical support and increase client satisfaction.
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Job summary 9
The Help Desk Manager is responsible for overseeing the timely delivery of technical support services to agency employees. This individual will supervise the desktop support technicians stationed at each site to ensure a high level of customer service and will serve as the primary escalation point for issues they may be unable to resolve. The ideal candidate for this role should possess a solid technical background in desktop and server operating systems, combined with great customer service skills, as well as strong supervisory experience. A problem-solving attitude with an ability to motivate the team to achieve specific goals are essential skills to perform well in this position. Improving efficiency and client satisfaction are primary objectives for this role.