Help Desk Analyst Job Description

Job summary 1

Under the general direction of the CIO, the Help Desk Analyst works independently to assist our customers in resolving issues related to the implementation, functionality, and usage of computer based applications and related hardware. The Help Desk Analyst functions as the liaison between our customers and the Information Services Staff to facilitate quality service and technical support with an excellent degree of timeliness, technical expertise and commitment to the success of our customers and department.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

As a Help Desk Analyst you will join an Agile Team responsible for maintaining operations and providing end user support for a suite of highly visible applications for an innovative federal government agency. This individual will be responsible for monitoring the queue of user tickets, allocation of user tickets across the Help Desk team, ensuring all Help Desk SLAs are met and ultimately ensuring a high level of end user support for our supported systems.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Help Desk Analyst supports one or more Help Desk systems. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

We're seeking a Help Desk Analyst for a project to support our Technical Support team. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success. Our Help Desk Analyst must be proficient with Desktop support, Microsoft Windows, Active Directory, and Office 365; able to handle situations with accuracy and a sense of urgency; and possess exceptional customer service and communication skills.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

In this mission we provide Tier 1 Help Desk Support. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN. The Help Desk Analyst will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Reports directly to the Infrastructure/Service Desk Manager, as a Help Desk Analyst you will support and maintain user workstations, printers, wireless client devices, VPN, laptops, docking stations, monitors and other peripherals. Provide end-user support for all technology utilized by the company. Provide back up support for the company’s phone system, efax, telcom, servers and network operations.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Help Desk Analyst will be responsible for providing IT support for end-users across a variety of business and IT applications, as well as supporting various technologies throughout the company.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We are seeking a full time Help Desk Analyst to support our Federal Government customer.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Help Desk Analyst role would respond to inquiries and requests for assistance across our devices, systems, and general infrastructure. The role would analyze and troubleshoot issues, resolving them with a customer focus to support our business goals. We are looking for someone who is extremely reliable with excellent communication and troubleshooting skills as well as comfortable working in both an IT and manufacturing environment.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are lookig for a Help Desk Analyst.

Duties & Responsibilities 10

Requirements & Skills 10

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