Field Service Technician Job Description template and pdf with duties [2024]

Job summary 1

The Field Service Technician provides on-site services for customers, distributors, and sales through installation, training, repair and preventative maintenance of the business’ equipment. Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. The position promotes sales of maintenance agreements, new products, spare parts and consumables. May coordinate a team of Service Technicians.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Field Service Technician installs and repairs worn or defective machinery or equipment at customer sites following blueprints, manufacturer’s instructions and utilizes knowledge of mechanical hydraulic and electrical machinery. Operates machines through trial runs to ensure that quality and rate of production meet specifications.

Duties & Responsibilities 2

Requirements & Skills 2

2-years’ experience in related mechanical/electrical field working in a service support organization or 2 year technical degree in machine maintenance and repair.
General knowledge of electrical schematics, electrical symbols and how power flows through circuitry.
Understand and demonstrate proper lockout/tagout and safety procedures.
Can install, troubleshoot, train and work on most equipment including semi-automatic equipment.
- Ability to read and interpret mechanical and electrical drawings for basic installation and troubleshooting equipment sold by Veritiv.
- Has an understanding and experience with pneumatic systems.
- Understand AC and DC voltages and can use an electric meter in troubleshooting scenarios.

Job summary 3

The Residential Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Company’s energy products including: solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation and servicing experience of residential solar PV systems.

Duties & Responsibilities 3

Perform required preventive maintenance activities on inverters to maintain warranty coverage
Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately
Work safely and in accordance with Tesla and industry standard safety requirements
Report writing, where required, to comply with deliverables in O&M contracts
Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
- Prioritize conflicting work requests and escalations
- Respond to customers’ concerns with the performance or functionality of their system
- Ensure the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of at all times

Requirements & Skills 3

Job summary 4

Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices in a hospital with the support of an on-site team. The current product line being supported is a medication dispensing system device. This is a great opportunity for you to advance your technical and leadership skills!

Duties & Responsibilities 4

Organizing, testing, and updating medical devices, installing and configuring hardware, software, and network products.
Set-up and organization of equipment and workstations.
Conduct routine checks and records data from product tests after installation and configuration.
Oversee a team of support staff, manage project timelines and customer needs.
- Per-diem position requiring travel and flexibility to work with your current schedule.
- Available 24/7 on-call including nights and weekends. Travel locally up to 6 hours to support customer needs.
- Appropriate PPE is provided to all employees prior to the start of assignments.

Requirements & Skills 4

An active and unrestricted driver license is required for this position
- Must be comfortable with basic software programs and Microsoft operating system
- Ability to assemble and disassemble equipment and devices
- Ability to sit and stand for long periods of time and lift up to 50 pounds

Job summary 5

As a Field Service Technician, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

Duties & Responsibilities 5

Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities
Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments
Perform troubleshooting, parts replacement, system upgrades and deployments
- Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
- Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
- Take the first step towards your dream career

Requirements & Skills 5

1-3 years of professional technical work experience with an Associate's Degree or greater in a technical discipline
Experience in a customer facing role and self-motivated your work with passion and enthusiasm
- Ability to lift to 30-60 lbs. when necessary
- Responsible for daily travel in a designated territory, be on call at select times, work Overtime hours, and have a reliable automobile to arrive at customer locations
- Must be a US Citizen

Job summary 6

We are looking for a Field Service Technician who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions.

Duties & Responsibilities 6

Follow scheduled activities and respond to all repair activities for warranty and post-warranty instruments/equipment as assigned.
Troubleshoot, repair and verify instrument/equipment performance on all activities and field updates, preventative maintenance inspections and all required field reporting in a timely manner.
Provide service support outside their assigned territory when required.
- Timely and accurate submittal of administrative duties including but not limited to; work orders, field service forms, expense reports, timesheets and other payroll forms.
- Comply with Quality, GMP, ISO and safety regulations, adhere to company travel and expense policies.
- Performs additional duties as needed and/or assigned by supervisor/manager.

Requirements & Skills 6

Job summary 7

The Field Service Technician position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Field Service Manager.

Duties & Responsibilities 7

Perform preventative maintenance and general maintenance
Complete all reports and paperwork in a timely manner
Must have great customer service skills
- Must complete technical procedures such as all Work Orders on both slots and table games
- Troubleshoot and repair service incidents in a timely manner and escalate as necessary
- Keep parts inventory current

Requirements & Skills 7

High School diploma or GED required
Entry level, gaming experience is not necessary, but is a plus
Must have 2 years’ experience in electronics and/or computer networking
Requirement to obtain licensing approval by tribal and/or state gaming regulators
Basic computer skills required; May need to use all tools from Microsoft Office suite (Word, Excel, etc.)
- Will need to complete mandatory electronics course as provided by the Company.
- Will need to understand basic AC/DC electronics
- Needs basic understanding of computer networking

Job summary 8

The Field Service Technician is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products.

Duties & Responsibilities 8

Requirements & Skills 8

Must be at least 21 years of age
- 2-year Electronics Degree preferred, or equivalent work experience
- Working knowledge of Digital Electronics
- Must obtain ATI Master Certification within 180 days of employment

Job summary 9

The Field Service Technician interacts with the customer to ensure that products provided for passenger trains are fully operational. They listen and respond to the customer's concerns, and diagnose and solve problems with equipment. Their goal is 100% customer satisfaction.

Duties & Responsibilities 9

Respond to customer needs as instructed by the Field Service Manager.
Troubleshoot and diagnose equipment failures in the field. Work with engineering to resolve difficult issues.
Track and report completion status of field modifications
Manage response and repair times as estimated for each assigned job. Complete tasks effectively in a timely manner.
Possess the knowledge necessary to implement all field related policies and procedures.
Be prepared, mentally and physically, to respond quickly to field emergencies.
- Work with peers and sub-contractors to complete tasks successfully
- Interact with customer and communicate effectively.
- Communicate regularly with Field Service Manager to address customer issues, scheduling, and to provide feedback on the experience with the customer.

Requirements & Skills 9

High school diploma or GED required, some college preferred.
Good knowledge of relevant technologies such as electromechanical parts.
Ability to take initiative to accomplish tasks.
- Comfortable working on retrofit and installation of new equipment.
- Ability to work well under pressure in difficult circumstances.
- Must possess excellent interpersonal skills to treat customers with tact and respect.

Job summary 10

The Field Service Technician supports the IT operations organization by deploying, implementing and maintaining of customer facing technology solutions. The Field Service Technician will also act as a liaison between the organization and customers in order to promote brand loyalty.

Duties & Responsibilities 10

Provide technical support by installing, servicing and/or repairing company IT solutions in the field.
Resolve maintenance and operational issues in the field.
Perform troubleshooting procedures.
Train end users on computer hardware, applications and other IT products
Field service technician must work well under deadlines and have problem solving skills
- Respond to tickets in a timely manner
- Document all work
- Travel within designated territory.

Requirements & Skills 10

Customer service experience
Field experience
General knowledge of computers and networking
- Ability to teach others
- Efficiency: prioritize tasks and time management
- Interest in solving problems

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