Field Service Engineer Job Description

Job summary 1

The Field Service Engineer is responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installation, servicing, and repair of complex equipment and systems for all products and markets. Provide support both on-site with customers and remotely via phone and Team Viewer. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

This Field Service Engineer role requires someone who can motivate themselves when working alone and remotely from the parent organization, offering strong technical problem-solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer-facing nature of this role.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We are looking for a Field Service Engineer. In this highly autonomous role, you will spend the majority of your time with the customer, with travel up to 5 days a week in your assigned territory as part of a national service team.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

We are looking for a Field Service Engineer. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy programming, troubleshooting, and setting up complex systems, as well as have a passion for learning new technology. In this position, you would be a key part of our expanding team. As the expert at customer sites, you will ensure that our advanced lighting systems are commissioned and serviced properly, post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

Our Field Service Engineer experiences a unique opportunity to employ his technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices in a hospital with the support of an on-site team. This is a great opportunity for you to advance your technical and leadership skills!

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Field Service Engineer builds and maintains relationships with customers to retain the customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Field Service Engineer provides technical and administrative support activities including repair, preventative maintenance, and upgrades on surgical equipment within an assigned geographical region.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Field Service Engineer is responsible for installing, reviewing, operating, maintaining, repairing, and modifying equipment. Provides service-related guidance and training to customer personnel in the establishment of equipment operation, maintenance, inspection procedures, and techniques. Analyzes equipment failures to determine causes and recommend corrective action. Advises and assists in effecting design changes to improve equipment efficiency and/or reduce operational associated costs. Establishes and implements Preventive Maintenance Programs and maintains performance and maintenance records of equipment. Participates and assists in planning phases related to installation, trials, and evaluation of equipment and systems.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

Field Service Engineer will work onsite at customer sites throughout the US to identify and solve problems associated with packaging or processing equipment. Responsibilities include the maintenance and repair of packaging and processing machinery including mechanical and electrical troubleshooting and adjustments.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Field Service Engineer supports the development of on-site installation, servicing, and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers, and competitors. You will support the revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will support cross-functional groups to quickly fix any administrative difficulties relating to the delivery and installation of proper equipment.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What are 10 things field service engineers do?

Field service engineers are professionals who provide on-site technical support, installation, maintenance, and repair services for various types of equipment, machinery, and systems. Here are 10 things that field service engineers typically do:

Install equipment: Field service engineers are responsible for installing equipment, machines, and systems at customer sites.

Diagnose and troubleshoot problems: Field service engineers must be able to identify and diagnose problems with equipment and systems, and develop solutions to fix them.

Repair equipment: Field service engineers are responsible for repairing equipment and ensuring it is working properly.

Perform preventative maintenance: Field service engineers must perform regular maintenance on equipment to prevent breakdowns and extend the equipment's lifespan.

Test equipment: Field service engineers test equipment to ensure it is working properly and meets customer requirements.

Train customers: Field service engineers train customers on how to use and maintain equipment properly.

Provide technical support: Field service engineers provide technical support to customers to help them resolve any issues with equipment or systems.

Maintain service records: Field service engineers maintain accurate records of service calls, repairs, and maintenance performed on equipment.

Manage parts inventory: Field service engineers manage their parts inventory to ensure they have the necessary parts to perform repairs quickly and efficiently.

Communicate with customers: Field service engineers communicate with customers to keep them informed about the status of their equipment, repairs, and maintenance.

What are field service engineer skills?

Field service engineers require a combination of technical, problem-solving, and interpersonal skills. Here are some skills that are important for field service engineers:

Technical skills: Field service engineers need a strong understanding of the technical aspects of the equipment they are working with, including the ability to read schematics and technical drawings.

Problem-solving skills: Field service engineers must be able to diagnose and troubleshoot complex problems quickly and efficiently, often under time pressure.

Customer service skills: Field service engineers must have strong communication and interpersonal skills to build positive relationships with customers and resolve issues effectively.

Time management skills: Field service engineers must be able to manage their time effectively to complete service calls and repairs within tight deadlines.

Analytical skills: Field service engineers must be able to analyze data and information to diagnose problems and develop solutions.

Attention to detail: Field service engineers must have a high level of attention to detail to ensure that equipment is installed, repaired, and maintained to the highest standards.

Adaptability: Field service engineers must be able to adapt to changing circumstances and work in different environments, including challenging conditions and remote locations.

Safety awareness: Field service engineers must be aware of safety protocols and regulations to ensure that they and others remain safe while working with equipment and machinery.

Teamwork: Field service engineers often work as part of a team and must be able to collaborate with colleagues to resolve complex problems and complete projects.

Continuous learning: Field service engineers must be committed to continuous learning and professional development to keep up with advances in technology and industry trends.

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