Engagement Manager Job Description

Job summary 1

We are currently seeking an Engagement Manager to lead the sale and delivery of Management Consulting for large, complex organizations. The Engagement Manager drives material business cases that generate significant, transformational work. This requires building strong relationships with customers by understanding their needs, helping to shape their technology and business solutions, and bringing the best of WWT to address their most critical business issues. This role also requires continuous functional and industry specialization growth in Big Data and Cloud.

Duties & Responsibilities 1

special offer
Download PDF with all 10 Engagement Manager Job Descriptions
Join our webinar: How to improve your recruitment strategy with 100Hires

Requirements & Skills 1

Job summary 2

We’re hiring a self-motivated Engagement Manager to manage a portfolio of projects that include resources from our customers and operations teams. She or he will coordinate all project planning, execution, issue resolution, and overall governance. Overall, the successful candidate will work with all teams to ensure the Company solution enables the customer’s business objectives.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

An Engagement Manager is a member of the Team who is directly responsible for supporting and coaching customers. The Engagement Manager is someone who can listen intently to customer needs, communicate clearly with both internal and external stakeholders to ensure seamless delivery of products, and effectively use customer needs and feedback to drive product improvement and innovation. The Engagement manager ensures that our customers leverage those products to meet their goals as a business and to provide a secure and outstanding customer experience for their customer base.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

We are seeking an Engagement Manager to serve as a high energy trusted partner to our clients. Passionate about solving problems, building relationships, realizing value, and driving projects to completion, the Engagement Manager is an integral part of the Cask Delivery Team. The Engagement Manager will work with both internal and external stakeholders to Establish, Align, Deliver, and Sustain client relationships, client programs, and projects.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As an Engagement Manager you are responsible for understanding and positioning solutions that drive long-term success for our enterprise customers across all segments. You will be responsible for scoping, proposing, and contracting the Company's services that will accelerate enterprise-wide deployment and adoption of our products and collaboration with account teams. As a key individual contributor, you will be aligned with our specialist team and may act as the primary point of contact for high-level concerns through various launch and deployment activities. You are also responsible for contract execution of engagement change orders and follow-on success solutions that may be required as our customer's needs evolve in their partnership with the Company.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities, acting as the Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these engagements in a billable capacity, ensuring tight stakeholder alignment, and offering proactive and prescriptive advice resulting in outstanding Customer Success.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Engagement Manager will champion high-priority projects as a member of our Operations team. This role will be responsible for key business priorities that help amplify the growth of our business, share best practices, and implement operational improvements. Engagement Managers will also work closely with our partners to assist, guide, and ensure they are set up to succeed. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and organizational habits, and the ability to communicate and present information to seek buy-in.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

As an Engagement Manager, you will play a pivotal part in Company's mission. You are excited to make an impact and enjoy working with customers on projects by defining customer requirements and translating them into solutions. You are responsible for all aspects of project delivery and management. As part of our Professional Services team, you will help guide the company in pursuit of creating a world-class professional services practice.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

We seek an Engagement Manager to join our growing team. The Engagement Manager will serve as a key position, with responsibility for client implementations, conversions, de-implementations, and upgrades. This role is responsible for resource management, budget, development of project plans, liaising with the business, and all aspects of the client-facing implementation. The successful candidate will work closely with their project team, all functional leaders, the Executive Leadership Team, various Subject Matter Experts, and the local operations to oversee the implementations. Functions will include responsibility for client interactions and coordinating at the strategic and tactical levels with other vital functions of the organization to ensure a smooth and on-time implementation.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Engagement Manager is responsible to build positive relationships with clients. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services. To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. Your goal will be to ensure that our relationships with customers are strong, profitable, and enduring.

Duties & Responsibilities 10

Requirements & Skills 10

We use cookies to offer you our service. By continuing to use this site, you consent to our use of cookies as described in our policy