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Customer Success Manager Requirements & Skills 1
Customer Success Manager Job summary 2
The Customer Success Manager is responsible for managing activities and performance of commercial business accounts. In addition to driving engagement and retention strategies into the portfolio, you will also be responsible for several initiatives, including (but not limited to) the launch of customer loyalty programs that can be rolled across the Commercial business in all of markets.
This position will be focusing on the implementation of strategically designed plans/initiatives to reduce churn and increase customer delight. Additionally, you will be monitoring and evaluating competitive offers, trends and product positioning, retention offer usage, systems, performance reporting, and market analysis to ensure positive customer experience and acceptable sales and retention performance on an ongoing basis.
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Customer Success Manager Requirements & Skills 2
Customer Success Manager Job summary 3
The Customer Success Manager will work closely with various relationship managers and product owners to improve the onboarding process and adoptions of a uniform digital platform within our client. You will learn about the whole ecosystem of products and help manage the funnel of requests from ideation to delivery through our client’s enterprise tools. The successful individual will utilize strong organizational, operational, technical and creative problem-solving skills while executing multi-business unit stakeholder management.
We are looking for a Customer Success Manager who will be responsible for working enthusiastically with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire life cycle on product training.
We’re looking for an experienced Customer Success Manager whose mission will be to build and lead our team of Customer Success Managers in helping our customers achieve their goals through the adoption and deployment of our products and services. This critical function is responsible for establishing best practices and leading our efforts in on-boarding new customers, driving ongoing adoption, and managing renewals. Your focus will be on understanding desired customer outcomes through ongoing collection and analysis of data and feedback and turning these into retention strategies centered on customer expectations and engagement.
As a Customer Success Manager, you'll be passionate about developing others through mentorship, coaching, and career pathing while also seeking opportunities for self-improvement on the road to developing yourself.
You'll be a skilled communicator and storyteller who inspires and motivates others through infectious positivity, passion, and enthusiasm, while demonstrating the highest levels of integrity of doing what's right for our customers and team members. You will empower your team members through honest, transparent, and timely feedback.
Creating a fun, dynamic environment where everyone is welcome and valued will be key as you foster a sense of community and belonging. As a collaborative business partner who actively listens to the needs of the team, you'll encourage constant learning to help deliver an improved customer and team member experience. Your ability to highlight the importance of the role our team members play and how it connects to the goals of our company will position you and your team for success.
The Customer Success Manager will have full accountability for managing the deliverables for our customers. A key aspect of the role includes liaising with Customer Engagement, Operations, Interventions, and Product to ensure the service delivery commitments the company has made to our customers are fulfilled.
We are seeking a Customer Success Manager to join our team. A Customer Success Manager is responsible for achieving financial targets including maintenance and subscription renewals, license up-sells, and assist with cross selling of additional products.