Customer Service Lead Job Description

Job summary 1

We are looking for a Customer Service Lead to support projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities and trends to share back with key partners, and ensure that all our customers find satisfactory resolutions to issues. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

As a Customer Service Lead your role is to provide exceptional service through identifications and resolution of inquiries from Customers. Additionally, your role is to serve as the Subject Matter Expert (SME) while assisting Customer Service Agents with questions. The Customer Service Lead will occasionally assist in handling inbound customer calls providing support in the areas of inquiries, complaints regarding our service. S/He must have the ability to listen to customer needs and provide first call resolution.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Customer Service Lead is responsible to deliver a high level of customer engagement and ensure customer satisfaction from initial product inquiry through the post delivery of the product. The incumbent's responsibilities will generally focus on contract review, order entry, coordination with application engineering, planning and production groups, as well as providing exceptional customer service support. We are looking for an organized, friendly, and outgoing individual who can assist our customers, support the sales team, and work with other teams such as production, planning, and application engineering. The best candidate for this job will have some experience working with customers and utilizing an ERP system. This individual must have a strong attention to detail and be able to effectively communicate with internal and external customers via email, phone, virtual meetings and face to face conversations.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Customer Service Lead creates, enters and manages customer orders (via phone/fax or e-channels) from internal and/or external customers. Responsible for front-line inquiry/service complaint management: Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, requests for documentation, etc.,) from internal and/ or external customers to achieve resolution process for the customer, limiting the need for the customer to call back numerous times for the same issue.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

Working independently and in team environment under minimal supervision, the Customer Service Lead provides sales order and/or inventory management support to sales representatives, hospitals, clinics and physicians. Processes customer orders submitted via multiple channels, including phone, fax, Electronic Data Interchange and e-mail. Fills customer orders and/or provides inventory support for products and services accurately, expeditiously, and under special circumstances.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Customer Service Lead will work with and coach a region team to provide legendary technical and commercial support to a Southeast Region geographic customer base. Duties include partnering with regional sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. Experience in manufacturing or rental industry preferred. Bachelor's degree required.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We are looking for high caliber and tested Customer Service Lead to start a project with strategic significance and high exposure. In this initiative, we will tackle some of the most intriguing problems in customer service space and build highly scalable services.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Customer Service Lead creates an outstanding customer experience through exceptional service. Establishes and maintains a safe and clean environment that encourages our customers to return. Embraces the Customer 1 st strategy and encourages team members to deliver excellent customer service. Demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Customer Service Lead oversees and executes existing customer service functions and processes using new and/or established guidelines to support the company mission. Leads the execution of Lean processes whenever possible to aid the departments objectives for exceeding our Customers’ Expectations. Responsible for overseeing and maintaining department Work Instructions and process flows in partnership with the Director of Customer Service to ensure timely and consistent responses to all customer inquiries.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Customer Service Lead is responsible for the day-to-day supervision of the customer service area and oversees internal security efforts. Additional duties include cash room/reconciliation tasks, responding to customer inquiries and student communication. This full-time position reports directly to the Customer Service Supervisor.

Duties & Responsibilities 10

Requirements & Skills 10

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