Customer Service Specialist Job Description template and pdf with duties [2024]

Job summary 1

The Customer Service Specialist is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.

Duties & Responsibilities 1

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Assist customers via phone, email, and fax regarding order shipments, discrepancies, billing, etc.
Compile, sort, and verify data is accurate before order entry and effectively solve potential problems or discrepancies
Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

Requirements & Skills 1

High School Diploma or Equivalent
Proficient in Microsoft Office Suite and strong computer skills
- Previous customer service experience
- Effective written and verbal communication skills
- Ability to solve problems and develop creative solutions

Job summary 2

The Customer Service Specialist ensures customer orders are scheduled, produced and shipped as requested. This position will also organize, distribute and verify work orders and communicate data and information to personnel.

Duties & Responsibilities 2

Requirements & Skills 2

High school diploma required
5 + year’s customer service field experience required
Ability to remain calm under pressure and maintain records in timely and accurate mode
Good decision-making, communication, and IT skills
Ability to encourage and motivate people with responsible attitude
Interest in helping and working with customers
- Should have sound practical judgment of priorities
- Familiar with Microsoft Office Suite
- Experience with IQMS a plus

Job summary 3

As the Customer Service Specialist, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of duties.

Duties & Responsibilities 3

Maintain and generate required reports
Process, audit and file various documentation

Requirements & Skills 3

High school diploma or equivalent
Availability to work a flexible schedule when needed
Experience with Microsoft Office
- 1 year of customer service experience
- Experience communicating effectively with customers, employees and management
- Proven ability to multitask and prioritize workload in a fast-paced environment

Job summary 4

We are looking for a Customer Service Specialist. The candidate will provide first-line response to a high volume of incoming calls from customers. This position requires technical skills to identify and troubleshoot complex technical issues across multiple electronic access platforms.

Duties & Responsibilities 4

Utilizes a variety of documented procedures and automated customer support, troubleshooting, and change request tools to research customer issues and provide technical problem solving
Escalates complex problems to more experienced staff or second-level technicians, as appropriate
Documents customer interactions into a call logging system for tracking purposes
Acquires and maintains a general knowledge of electronic access applications and product enhancements
- Educates incoming callers regarding online tools and learning systems to assist the customer in future troubleshooting issues (e.g., self-service options)
- Completes ad hoc administrative assignments
- Performs other duties as assigned

Requirements & Skills 4

Associates degree from a two-year college or technical school, or an equivalent combination of education and experience required
One to three years of customer service experience in a call center or help desk environment required
Technical aptitude and knowledge of operating systems, browsers, basic internet navigation, downloading/installing software, and basic networking knowledge
Intermediate troubleshooting and problem-solving skills
Intermediate to advanced typing skills
- Strong verbal and written communication skills
- Superior customer service skills for internal and external customers, to include active listening for a positive customer experience
- Good multi-tasking and time management skills

Job summary 5

We are hiring Customer Service Specialist to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated.

Duties & Responsibilities 5

Requirements & Skills 5

High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

Job summary 6

We are looking for enthusiastic Customer Service Specialist. This position will require excellent communication skills, in person and over the phone. The successful candidate will be reliable and outgoing.

Duties & Responsibilities 6

Answering inbound calls from customers in a professional manner
Researching information using multiple resources and route call to the appropriate resource
Providing customers with product and service information and resolving customer concerns and complaints
- Entering customer information in the system and identify and escalate priority issues
- Completing call log and producing call reports
- Providing follow up customer calls when necessary

Requirements & Skills 6

Must have recent and relevant experience
- Excellent communication skills, both written and verbal
- Working knowledge of Microsoft Word and Excel
- Customer Service Representative has strong data entry, typing, and computer skills

Job summary 7

Our office is looking for a Customer Service Specialist, someone who enjoys making a difference and wants to create a better life for themselves and their community. Customer Service experience is preferred but not necessary. As a Customer Service Specialist with our company, you will help our customers with their accounts and will educate them as well as show them solutions to their issues.

Duties & Responsibilities 7

Explanation of our products and services
Customer Relationship and Client Care
Reach agreed targets by the deadline
Listening to customer's questions and concerns, providing answers or responses as needed
- Working with customers in a fast paced environment, providing information about products or services, cancelling accounts, or obtain details of complaints
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Reviewing or making changes to customer accounts

Requirements & Skills 7

Strong communication skills to work with customers
- Desire to work with people, and an understanding of excellence in customer service
- Professional appearance and demeanor are important
- You'll need to be self-motivated

Job summary 8

We are seeking a Customer Service Specialist for our office. The successful candidate will also be responsible for answering phones, distributing calls, data entry, order tracking, filing, and other duties as assigned. The successful candidate will be key in providing the sales staff with support in everyday tasks.

Duties & Responsibilities 8

Ability to work in a fast paced environment and learn products, systems, and sales processes
Must be organized and able to multi task
Provide assistance in solving shipping issues and or/customer discrepancies
Provide backup for appropriate sales personnel including the facilitation and coordination all sales order entries
Assist in proposal preparation and research, and support timely submissions
- Prepare weekly and monthly Sales Reports and support monthly, quarterly and annual forecast development
- Work with internal contracts group to ensure accurate pricing
- Schedule meetings, lunches, travel, etc

Requirements & Skills 8

Experience in a professional office environment
Strong computer skills including Excel, Word and ability to learn internal systems
Ability to work effectively with others
- Self-motivation and drive
- Ability to work at a fast-pace and learn products, systems, and sales management processes
- Aspirations to advance career

Job summary 9

Our team is currently searching for an articulate, highly-skilled Customer Service Specialist. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. This position will operate in a fast-paced and dynamic environment.

Duties & Responsibilities 9

Receiving and placing telephone calls
Provides accurate, friendly customer service in a timely fashion
Help to troubleshoot incoming callers with various forms of assistance including but not limited to order processing, registration, problem resolution, virtual services assistance, financial transaction research and minor technical support.

Requirements & Skills 9

Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
Excellent verbal, written, and social communication skills
- Ability to interact effectively with internal and external partners and clients/customers
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Job summary 10

We are looking to hire an energetic, confident and outgoing person to join our team as a professional Customer Service Specialist.

Duties & Responsibilities 10

Requirements & Skills 10

Must have a positive attitude
Must be a team player
- Excellent oral and written communication skills
- Excellent organizational skills
- Proficient in Microsoft Word, Office & Excel

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Customer Service Specialist Job Description

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