Customer Service Coordinator Job Description template and pdf with duties [2024]

Job summary 1

The Customer Service Coordinator maintains customer satisfaction by providing product, service, and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible for groups of accounts that are moderately complex or where account relationships are well‐established.

Duties & Responsibilities 1

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Requirements & Skills 1

High School Diploma required.
Bachelor's degree in business administration preferred.
Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of related experience in administrative, marketing/customer service, or product support areas.
- Knowledge and understanding of customer service administration policies and practices, and FAA regulations including government procurement if applicable
- General understanding, and ability to apply, continuous improvement methods
- Ability to work on assignments that are moderately complex where judgment is required in evaluating information, resolving problems, and making recommendations

Job summary 2

The Customer Service Coordinator compiles management reports and provides communication to internal and external CS personnel. Coordinates customer service and parts supply to maintain a high level of customer satisfaction. Acts as the primary point of contact for service requests maintains an up-to-date schedule and assigns FSEs according to their availability and skillset.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We're currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate the completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Customer Service Coordinator is responsible for responding to customer service-related telephone calls, messages, emails, and written communication on behalf of the organization. This position will also perform other assorted administrative duties.

Duties & Responsibilities 4

Research and resolve incoming AR customer service inquiries.
Answer all incoming calls/emails pleasantly and professionally and triage them accurately.
Document confidential patient accounting information, updates to requests for billing, cash operations, and follow-up in various platforms, not limited to spreadsheets or CRM. Maintain database of customer service emails and invoicing of records.
Escalate revenue cycle inquiries to management or senior leadership, when necessary.
- Work closely with AR follow-up, cash operations, and medical records staff to ensure inquiries are resolved timely.
- Provide compassionate, timely, and accurate customer service.
- Perform additional administrative duties and support to CBO leadership as assigned.

Requirements & Skills 4

Job summary 5

As a Customer Service Coordinator, you will audit, prepare, and process manual, EDI, and internet orders. Ensures customer expectations are met and enforced by the Warehouse, Credit, EDI, and Marketing Departments. Fulfills the sales business needs by accurately processing sales orders most efficiently and cost-effectively, while maintaining customer expectations and demands.

Duties & Responsibilities 5

Requirements & Skills 5

Requires good multi-tasking skills, collaboration skills, and time management skills
Good organizational skills
High school diploma or general equivalency diploma
3+ years of customer service experience
Good working knowledge of Microsoft Office application skills.
- Good working knowledge of Oracle
- Excellent oral and written English communication skills
- Authorized to work in the United States on a full-time basis

Job summary 6

We're looking for a Customer Service Coordinator. The qualified candidate must have strong initiative and be able to organize, prioritize and follow through on everyday tasks while working in a fast-paced environment. The individual must handle all orders (and requests) from customers in an accurate and timely manner.

Duties & Responsibilities 6

Requirements & Skills 6

Must be able to Multi-task.
Maintain a professional demeanor regarding irate customers/situations
Communication and Email skills a must
- Must be detailed oriented
- Must be able to work well with others and also work independently.
- Knowledge of EDI and Microsoft Word a plus.

Job summary 7

The Customer Service Coordinator assists Customer Service Team with daily sales order process flow by providing administrative support through detailed order acknowledgment review, completion of freight corrections, management of distributor files, and sales order entry backup support.

Duties & Responsibilities 7

Requirements & Skills 7

High school diploma required.
Ability to read, write, speak, and understand English.
Prior Customer Service experience preferred including professional telephone skills.
Computer literate – JDE software knowledge preferred.
Strong clerical and communication skills.
- Ability to handle pressure situations professionally.
- Highly self-motivated.
- Ability to deal well with diverse cultures, personalities, and professional levels.

Job summary 8

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly, and professional manner.

Duties & Responsibilities 8

Requirements & Skills 8

High school diploma or GED
Read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Ability to work irregular and/or extended hours, including weekends and holidays
- Must report to work on a regular and timely basis

Job summary 9

The Customer Service Coordinator functions as a work leader for customer service units. Assists with escalated and complex issues.

Duties & Responsibilities 9

Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures.
- Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work.
- Assists with the development and direction of staff to achieve and maintain optimum levels of performance.
- Maintains basic knowledge of quality work instructions and company policies.

Requirements & Skills 9

One year of customer service or claims processing experience Bachelor's Degree instead of work experience.
Associate Degree or two years of job-related work experience or customer service experience
Strong organizational skills and oral and written communication skills.
Ability to handle high-stress situations.
Proficient spelling, punctuation, grammar, and basic business math.
Ability to handle confidential or sensitive information with discretion.
- Ability to learn and operate multiple computer systems effectively and efficiently.
- Microsoft Office.
- Two years of customer service or claims processing experience.

Job summary 10

We are looking for a Customer Service Coordinator.

Duties & Responsibilities 10

Resolves product or service problems by clarifying the customer’s issues; determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, and following up to ensure resolution.
Processes and coordinates routine and special customer order transactions.
Provides phone coverage and support for sales staff and their customers as needed.
- Responds to emergency orders and customer service issues promptly.
- Assists/attracts potential customers by answering product and service questions and suggesting information about other products and services when appropriate.
- Arrives to work, appointments, meetings, and other work-related functions on time and as scheduled.

Requirements & Skills 10

High School diploma or GED; college degree preferred
Must be a team player, able to effectively prioritize and multi-task, and be able to work under demand to meet deadlines.
Must be able to work overtime when needed.
Minimum of two years in the wine industry or related field
- Effective written and oral communication skills.
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent interpersonal and communication skills

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